“I ordered an item in Europe. Size was not right.
I followed the process for returning as stated on the app and website. The App told me my return label was sent to me.
I received no label and was told -only after asking on a separate email- that I will have to ship at my own cost!!!! Even thought I agreed to specific terms both when purchasing and when going through the process on the application. For info the app said that I was to incur a courier cost of $19. The actual cost of sending this item is $150, half the price of the item I bought.
Pure ridicule keep away!!”
“HORRIBLE SERVICE. ALL THEIR DELIVERY CONTACTS ARE THIEVES WHO ALERT THEIR RING MEMBERS THAT A GOAT BOX IS LEFT AT SOMEONES DOOR AND IMMEDIATELY SOMEONE ELSE COMES BY AND TAKES IT. IMPOSSIBLE TO GET A REFUND FROM GOAT AND THEIR SHIPPING CO. WILL NEVER EVER DO ANY BUSINESS WITH THEM AGAIN AND ADVISE ANUONE ELSE NOT TO.”
“Takes ages to receive product. Arrived whilst I was on holiday. Received US size not U.K. size and returns have to be started 3 days after receipt. Impossible situation”
“Absolutely would not recommend doing business with GOAT. If you choose to, please do so at your own risk. We were given the runaround including providing police reports and official documents and they still refuse to refund or resend the shoes. Their only stance was that DHL confirmed the package was delivered. What they didn't respond to is that DHL has a horrible delivery reputation and often times, the delivery drivers are "in" on packages getting stolen. GOAT's investigation did not include reviewing our doorbell camera footage that did not show anyone BUT the DHL delivery driver on our porch before we came home.
Awful Awful Awful way to conduct business.
I would encourage you sneaker heads to look elsewhere because GOAT ain't it.”
“Ordered shoes from GOAT. Received them after sometime waiting almost 2 weeks). Once received, the packing box was crumpled. The original shoe box was missing the top (as it listed) but the box was crushed in. The shoes were not the correct color. Wonder silver does not mean pastel green.
Attempted to return them and was told I would get only $46 credited of the $76 paid for the shoes if I returned them.
So return them and lose $30 for nothing?!?
Well, GOAT has lost a customer now. I won’t be back to deal with this nonsense again.”
“wrong size… need to exchange. Will not let me do so after 3 days. Recd on Friday. contacted on Mon.
Really crappy that it took 3 weeks to get the shoes, yet this company only gives you 3 days to return or exchange. They will not refund my credit card… they only give credit . no phone number or email to contact them.
I will not do business with GOAT again & I will warn others not to as well.”
“Buyer beware. They will not provide a refund for returns. Their policy is to only provide credit at goat.com. This is very archaic in that most retailers offer refunds and not credit when you provide receipt and merchandise has not been touched. Furthermore, to add insult to injury, they charge you for the price of shipping on returns. Ouch! I see no way that this company will have any kind of longevity. one last thing…no customer service phone number. There is a phone, but it is just a message telling you to submit any issues via their site email. Awful experience.”
