“The google broke as the optician was inserting the lenses. It was also unclear to me that the company is located in Hong Kong, which resulted in a lengthy delivery time. This should be made clear on the website.”
“The google broke as the optician was inserting the lenses. It was also unclear to me that the company is located in Hong Kong, which resulted in a lengthy delivery time. This should be made clear on the website.”
“Total rip off!!!!! I bought lens inserts for my motocross goggles. They are worthless! Absolutely no depth perception due to the distance the lenses are from your eyes. Couldn't even ride across the parking area to the track. Lenses were shipped to me from Hong Kong. A total waste of $90.00.”
“Update, the company CLAIMS I never responded but I have not only video proof that I did but also emails from the company optometrist. I responded in a timely manner and they never got back to me in response. I called several times and was told they would be escalating the matter and would CALL me and they have not done so. I returned the item back to the person who sent them to me and the company is denying my refund claiming I need to get the item inspected by a third party. They claim they don't come from China but I have the original images and purchase printout with the AWB tracking from Hong Kong, China. They are forcing me to pay for items that did not match my prescription and that have been returned. This company needs to be stayed away from. They mess up and their call centers and email response teams don't forward info so they can pretend you made it all up and block refunds. No one answers emails or phones. They sent the wrong prescription and the items were completely unusable. It was like looking through binoculars backwards and blurry. The company tells me all sales are final and when I call and give them my order number they hang up on me. Even when they mess up completely you have to take the financial hit because they are importing the goggle lenses from Shanghai China”
“Do not recommend this company. They only refund half your money if the glasses do not fit properly. Will never use them again. also glasses ship from Hong Kong.”
“The sunglasses were decent, the RX glasses inside were too small... The bridge was horrible, no way to adjust them with the RX glasses to fit comfortably on nose. Very uncomfortable and unusable...”
“We purchased prescription googles, and the strap broke after 2 uses. A month later, we are still going back and forth on a new strap. I expected better customer service with faster communication.”
“My issue was never resolved. Your product looks old and worn. I will never buy anything from your site again or promote your company. Disappointed in your lack of customer service! 0 stars.”
