“I am writing to express my profound dissatisfaction with the customer service I received regarding my recent experience with your online course. This has been, quite frankly, one of the worst experiences I have encountered in terms of customer support.
I booked a course just a couple of days ago, fully paid, and unfortunately needed to reschedule due to a personal family matter. Instead of accommodating my request, I was met with inflexible policies that offered no alternatives or refund options. The only options provided were to attend the course or lose my money, or to pay again to book another class.
What made this situation even more frustrating was the rudeness and unprofessionalism displayed by customer service representatives both over email and the phone. Their dismissive attitude only compounded my distress during an already challenging time. Considering that your organization offers this course daily, I find it incredibly disappointing that moving my enrollment to a future date was deemed impossible, especially since I had already paid in full.
The fact that I communicated my family situation, including the sensitive nature of a passing relative, was met with indifference rather than understanding. It is unacceptable that a company selling online courses would not provide a fair refund policy, even when notified well in advance of the date. This lack of empathy and customer care is astonishing.
I hope this feedback is taken seriously and prompts a review of your customer service policies. I would strongly advise potential customers to think carefully before booking, as it appears that once payment is made, no flexibility or understanding follows.”
“Not even worth one star.
AVOID AT ALL COSTS, it's cost me the full price of the smsts for a course that wasn't taught well the online video clips was glitchy and could get on the course due to there Internet there end when I couldn't get back no the course due to very bad connection i got kicked off due to them, the tutor said suck it up tutor paul was rushing through the course , they shared others personal data which was in breach of data protection act and clearly appeared un bothered,once asked for a resit or a refund they laughed at me ,they even sent me emails that was supposed to of been sent to head office amongst them,stating its that annoying person again! ,that's customer service at it best lol. Now they have just blanked me . Very bad service amd wouldn't waste your time ,there's so much more out there apart from gold cross , just look at there reviews, says everything. So please take this onborad and go else were”
“Poor tutoring. Basically flew through a load of slides and spoke more about putting the world to rights. Not very approachable or encouraging ( a few people left the course early on), and left much of the work to ourselves which I could have done online. Through my own hard work in my own time I managed to pass my exams but feedback from Tony was not worth the paper it was written on. Almost felt like they didn't want to pass the knowledge on to others.”
