Golden Equation Reviews

Name: Golden Equation
Address: ASHBURY WORKS GORTON ROAD POTTERY LANE MANCHESTER M12 5AD, MANCHESTER
Rating: 4.71

4.7 Rating 1,224 Reviews

94 %

of reviewers recommend Golden Equation

4.7

Based on 1,224 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0161 230 3680

Email:

support@goldenequation.co.uk

Location:

ASHBURY WORKS GORTON ROAD POTTERY LANE MANCHESTER M12 5AD
MANCHESTER
M12 5AD

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Golden Equation 5 star review on 2nd May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Washed the item like I do with all new clothing. Three of the letters came off!”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for leaving us a review at Golden Equation and I am so sorry to hear that some of the letters have come off your item. Can you please send our customer service team an email to support@goldenequation.co.uk and include details of this and your order number and we'll be more than happy to find a solution to this for you. Kind Regards, The Team @ Golden Equation

Posted 2 years ago

“Some of the clothes are ok but some don’t last 5 minutes. Was promised a free hat and shirt with every order and didn’t receive anything so won’t be ordering again.”

Helpful Report

Posted 3 years ago

Hey David, Thank you so much for leaving us a review of your order and I'm so sorry that you didn't receive your free items with your order. Can you send us an email to support@goldenequation.co.uk and we'll look into this ASAP for you. Kind Regards, Dan @ Golden Equation

Posted 3 years ago

“Wasnt true to size , i have sent back the jacket however i havent received anything to state that they have received it”

Helpful Report

Posted 3 years ago

Hey Chantay, Thank you so much for leaving us a review at Golden Equation. Unfortunately, we send out and receive 1000s of parcels on a daily basis so it's not physically possible for us to track parcels on an individual basis to notify customers of their returns progress. You should have been given tracking information from the courier you used to return the parcel with to track the progress of your return and we also send notifications out when orders are refunded/exchanged. Kind Regards, Dan @ Golden Equation

Posted 3 years ago

“Wasnt true to size , i have sent back the jacket however i havent received anything to state that they have received it”

Helpful Report

Posted 3 years ago

“I’m waiting for a product which was told would get to me in 3 days. It’s been a week.”

Helpful Report

Posted 3 years ago

Hey There, Thank you for leaving us a review and I'm so sorry that you've not received your parcel. I have looked into this further for you and I can see that your delivery address on your order was entered incorrectly at the checkout which is why you've not received your order I'm afraid. We do advise to double-check the details you enter before placing your order as incorrect information can cause delays. We will resend the parcel to the correct address for you free of charge once this arrives back to us. Kind Regards, Dan @ Golden Equation

Posted 3 years ago

“I bought products on the 15th I received an email that they have been dispatched on the 17th but the Royal Mail tracking shows that they have not reached Royal Mail as on the 21st at 21h30”

Helpful Report

Posted 3 years ago

Hey Salman, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“Bought the wine coloured joggers and the colours just don't match at all to what is advertised online, they look very washed out.”

Helpful Report

Posted 3 years ago

Hey Ethan, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened to your item and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“One of the elastic band Came off as soon as I tried to tighten the track suit bottom. The right ankle one came off. Can I get a refund or another pair of tracksuit bottoms as all of my nearest post offices are closed. Thank you.”

Helpful Report

Posted 3 years ago

Hey Ikraam, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened to your item and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“I ordered the Mens Grande Cargo Track Pants but the quality wasn’t up to my standard. There were black pen marks all over the trousers. I had to send it over to the cleaners to get the pen out as everything i was doing just wasn’t cutting it, and i didn’t want to discolour it. However, once all the marks and stains were removed the item actually looks pretty nice, But i won’t be ordering from here again sadly.”

Helpful Report

Posted 3 years ago

Hey Abir, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened to your item and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“When will i have my order”

Helpful Report

Posted 3 years ago

“Not happy with the quality!”

Helpful Report

Posted 3 years ago

Hey There, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened to your item and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“Colour of the product was wrong the description and picture show the colour wine when the tracksuit arrived it was more a raspberry colour . I also ordered a small in the same colour hoodie the wine tracksuit bottoms arnt fitted either like it shows in the picture and when it arrived it was absolutely huge . Sizeing is wrong even after I followed the size chart and info given .”

Helpful Report

Posted 3 years ago

Hey Kirsty, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened to your item and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“you do not have a small size in any of your coats but you’ve shown small size in Your Website’s measurement scale.So plz start making it.The size is the problem otherwise you are the boss.”

Helpful Report

Posted 4 years ago

“Okay apart from bad clothing”

Helpful Report

Posted 4 years ago

“Poor quality clothes”

Helpful Report

Posted 4 years ago

Hey PM, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened to your item and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“Not Really y a great quality...but cheap”

Helpful Report

Posted 4 years ago

Hey Moussa, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened to your item and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“Still have yet to receive items even after ordering over a week ago. Tried tracking the order however GLS says they have to been handed over to them yet”

Helpful Report

Posted 4 years ago

Hi Jamie, Thank you for leaving us a review and I'm so sorry you haven't received your parcel yet. I can see that your parcel left the UK two days after you placed your order and your parcel is currently stuck in customs. With a Worldwide health crisis currently happening, customs and border force patrol and doing much more thorough checks of parcels that are entering countries which is what has caused the delay and this is for the safety of not only yourself but for everyone within your country to make sure your parcel is safe to enter the country. Your parcel should be with you soon and I can only apologise about the delay, again, this is something that is beyond our control during this world health crisis. Kind Regards, Dan @ Golden Equation.

Posted 4 years ago

“I STILL DONT HACVE MY T SHIRT AND I ORDERED IT 2 WEEKS AGO”

Helpful Report

Posted 4 years ago

Hi Mikel, Thank you so much for leaving us this review. I can see that you placed your order with us on the 28/10/19 and I can see that your parcel is ready for you to collect from your local sorting office today which is within its delivery time. I've sent you an email with more information about how to collect your parcel. Kind Regards, Dan @ Golden Equation

Posted 4 years ago

“I have been using this site for a while now, I ordered a medium vest which when it came was like extra large so I was a little disappointed with that, I was told to return but due to the item being so cheap I really couldn’t be bothered, I like the style of some of the items hence why I started using the site, I have wanted to use the pay later option but it won’t let me, it would be a lot easier for me to do that rather than paying and if it doesn’t fit wasting my time, if someone from the team could help me with the pay later etc I would be very grateful,”

Helpful Report

Posted 4 years ago

Hi There, Thank you so much for leaving us this feedback, we really appreciate it and I am so sorry that you've been having problems with our Klarna options. I'll be more than happy to look into this further for you and answer any questions you may have. Just drop me an email to daniel.martin@stylewise-ltd.co.uk and I'll be more than happy to help. Kind Regards, Dan @ Golden Equation

Posted 4 years ago

Golden Equation is rated 4.7 based on 1,224 reviews