Golden Equation Reviews

Name: Golden Equation
Address: ASHBURY WORKS GORTON ROAD POTTERY LANE MANCHESTER M12 5AD, MANCHESTER
Rating: 4.71

4.7 Rating 1,224 Reviews

94 %

of reviewers recommend Golden Equation

4.7

Based on 1,224 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0161 230 3680

Email:

support@goldenequation.co.uk

Location:

ASHBURY WORKS GORTON ROAD POTTERY LANE MANCHESTER M12 5AD
MANCHESTER
M12 5AD

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Golden Equation 5 star review on 2nd May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fraud. They offer products that aren’t in stock and then don’t refund the postage (which they haven’t had to pay for as the stock wasn’t posted)”

Helpful Report

Posted 3 months ago

“I was not happy with my order as 1 item was missing and trying to contact this company has been a nightmare as no one picks up the phone or responds to my email despite trying 1/2 dozen times I tried re ordering on the missing item but no success, it shows that the item is in stock and goes through the whole process of payment, only to let you know later on via email that my payment has been refunded without any explanation.😡😡”

Helpful Report

Posted 4 months ago

“Didn’t receive my order or any communication when chased”

Helpful Report

Posted 8 months ago

“Ordered , paid and had delivery sent notification. 1 hour later I received a refund of all the monies bar postage ! Sent emails and Facebook messages to no avail . The outcome is - no clothes and out of pocket with postage costs . Stay clear .”

Helpful Report

Posted 10 months ago

“Half of my order was cancelled for being out of stock although the same products are still live on their website today, i asked to refund the whole order but they still sent it. I have Emailed them 3 times but no respond!!”

Helpful Report

Posted 10 months ago

“order not delivered customer service waste of my time order so called dispatched post office tracing never arrived did get refund for goods but not delivery £3.99 a time is a nice little earner would not have anything to do with them very poor service they don't answer e mails or the phone”

Helpful Report

Posted 1 year ago

“Hi Iv not received my items. My address is 08 charnell road staple hill bristol bs165ne. Two vests have not arrived. It said it arrived on Thursday the 29th but Iv not received parcels. Can you explain where they are. Thanks Dan ”

Helpful Report

Posted 2 years ago

Hi Dan, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that you've not received your order. I can see that we have been in touch with you in regards to this and your parcel has been left with a neighbour for you to collect. If you need any further help, feel free to drop us another email and we'll be more than happy to assist. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 2 years ago

“The pockets are so narrow, you will not be able to put anything in the pockets without the items falling out in less than a minute.”

Helpful Report

Posted 3 years ago

Hey Fraz, Thank you so much for leaving us a review at Golden Equation and I'm so sorry to hear that your item was unsuitable. This is something that we will look into and we'll be sure to improve this in our future joggers. I can see that a member of our team has been in touch with information about returning your item and if you need any further help, drop us another us to our customer service team and we'll be more than happy to assist. Kind Regards, Dan Martin HEAD OF CUSTOMER SERVICE GOLDEN EQUATION

Posted 3 years ago

“My item came with a rip on it . I emailed the address on the invoice and I still haven't had a response .”

Helpful Report

Posted 3 years ago

Hey Temi, Thank you so much for leaving us a review at Golden Equation and I am so sorry to hear that your item has arrived with a rip in it, this isn't what we like t hear from our customers and we will do everything we can to get this rectified for you. Can you send us an email to our customer service email: support@goldenequation.co.uk and we will look into getting this replaced straight away for you. Kind Regards, Dan @ Golden Equation

Posted 3 years ago

“Sent them an email with regards to some shocking tactics, I’m still waiting on a reply to this ——— Last night I clicked on a link on Facebook which was for the Golden Equation Kastav Reflective Pullover Men's Jacket - Reflective priced on sale at £25. On entering your site the price was then priced at £50, I tried several times but each time it came up £50 not the on sale advertised price of £25. I ordered the jacket at the said £50 as we liked the look of it for my son. But I have just came home from work and clicked the link to show my wife, and to my disbelief it was in fact priced at the said £25 as advertised. To say I’m not happy at being charged the £50 for a sale item is an understatement. How can this somewhat glitch have happened. I look forward to your reply.”

Helpful Report

Posted 3 years ago

Hey Alexander, We’re so sorry, we’ve looked into it and it was indeed a glitch. As a result, we have refunded you the amount on the order for you. Kind Regards, Dan @ GE

Posted 3 years ago

“I ordered joggers and in a medium they look like they have been knocked together and would fit a 6 year old wouldn't order again off you”

Helpful Report

Posted 3 years ago

Hey Gail, Thank you so much for leaving us a review and we're so sorry to hear that you're unhappy with your item. If you'd like to return the item, we'd be more than happy to process a refund for the joggers. If you'd like some advice about how to return these, drop us an email to support@goldenequation.co.uk and we'll be more than happy to assist. Kind Regards, Dan @ GE

Posted 3 years ago

“Delivered the wrong size and as the labels were cut before I noticed I contacted them to be told there was nothing they could do. Very short replies,very blunt and would definitely not advise buying from here.”

Helpful Report

Posted 3 years ago

“Sent back a coat to exchange for a different size and never got the coat”

Helpful Report

Posted 3 years ago

“Has been over 3 weeks and still not received my order, same issue as some other reviews: tracking shows dispatched but is ‘on its way to Royal Mail’. Nearly a month later and the tracking still shows ‘on its way to Royal Mail’ Royal Mail in calls have said the package still hasn’t been passed over to them. Have emailed the support email address a total of 3 times over the last 3 weeks and have not received a single reply. Have now had to resort to requesting a refund.”

Helpful Report

Posted 3 years ago

Hey There, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“Hoodie feels awful inside”

Helpful Report

Posted 3 years ago

Hey James, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened to your item and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“the hoody that i ordered was fine, until i washed it and the golden equation logo came off. This happened to the joggers aswell. All the writing and badge came off !!”

Helpful Report

Posted 3 years ago

Hey Kieran, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened to your item and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“They are not the same us look the picture this is very poor quality never advise any one and nevar purchase again this company”

Helpful Report

Posted 3 years ago

Hey Ayni, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened to your item and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“didn’t receive hoodie”

Helpful Report

Posted 3 years ago

Hey Zak, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“To be honest I was not happy with the product. You falsely say Rab on your advert which it clearly isn’t. Also there is a few loose bits of stitching. So lt looks like being another work coat”

Helpful Report

Posted 3 years ago

Hey David, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened to your item and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

“Hello I didn't receive the item its slowly”

Helpful Report

Posted 3 years ago

Hey Abdullah, Thank you so much for leaving us a review at Golden Equation and I'm so sorry that we didn't respond to your review, it looks as though it has been missed by mistake and I sincerely apologise for that. To apologise for what has happened and for taking so long to reply to your review, we've added 1000 points (£10 credit) to your account on our website and you can redeem this by creating an account on the website by clicking here: https://goldenequation.co.uk/account/register and redeeming these points for a £10 voucher to spend on your next order with us. Once again, I'm so sorry about all of this and if you need help, you can also contact our customer service team via email: support@goldenequation.co.uk and they'll be more than happy to help any time. Kind Regards, Dan Martin GOLDEN EQUATION

Posted 3 years ago

Golden Equation is rated 4.7 based on 1,224 reviews