“AVOID. Some of the products arrived pulverised due to significant damage in transit - the delivery box was crushed. I raised this with customer services and got a holding reply but no further response, despite chasing. A rip-off for what it is.”
“Personal opinion only - I was very disappointed with my purchase as everything was overwhelmingly sweet. I have a sweet tooth but couldn’t eat much of it, just too sugary! Sorry.”
“I didn’t realise that there was added sugar! Could you not add sugar and preservatives?? Most of us will prefer the snacks natural with no additives! Thanks”
“I ordered from here in the 27th of December, the food is great. Unfortunately I am still yet to receive this order 2 weeks later as they have decided to use Yodel as a delivery service which are the worst delivery company in the UK with the highest customer dissatisfaction and missed targets. Would be a 5 star if I got my parcel on time which was supposed to be over a week ago whilst I’m stuck on Yodels chat who always say it will be delivered today”
“Customer service is a joke. Had a nuts and cracker gift platter missing. Had 2 bags of roasted and salted pistachios missing and also a bag of dried apricots missing. After numerous emails it's clear I'm now being ignored despite providing a proof of postage label. Would never ever use this company again. TERRIBLE.”
“I was incredibly disappointed despite having sent these presence as well to 2 relatives who are delighted with the box and they arrived pre-Christmas. This was destined to arrive with me before New Year and it failed to do so it was about a week after that and I didn't I wrote several letters to you Asking you to please cancel the order because I wouldn't have anyone here to participate and enjoy it. I'm being a pensioner living alone. It's far too much for me and not what I would eat anyway I'm just incredibly disappointed that none of my emails were responded to the goods were delivered quite a few days after I asked to cancel the order. The order was guaranteed to be there within 24 hours or to be here within 24 hours and it just wasn't it was about a week later. It's ridiculous anyway the parcel sitting in my porch -2 bags one was there honey coated nuts on the other was the chocolate coated Brazil's the chocolate I was very disappointed with it was very fatty. The other nuts are absolutely delicious but the whole box is just sitting out in the pool, you know I haven't got the need for it nor the desire for it.
I look forward to hearing from you with respect to this and possibly you can pass on the message that people do email. They're expecting a delivery and it's going to be more than 48 hours late then possibly you can follow their instructions to cancel the delivery because it was another four or five days before I got it.
Best wishes for the New Year I had previously recommended your company to people saying you how good it was. With the New Year's Eve delivery,you really let me down, it was about a week late and request to cancel were ignored. Your parcel is sitting in the porch because as I said I had no need for it after New Year if you guarantee a delivery date then you should stick by it.
Sarah Maclucas”
“Love the selection but a bit pricey for everyday just a treat. Tried the dried strawberries and peaches which were very tough and the peaches unedited and tasted musty so will avoid fruits.”
“This order that I paid for priority delivery has not been delivered it still says preparing, I paid for this to arrive by New Year’s Eve it i now 7th January. I have still not received a refund or a response from the customer services team. Appalling customer service”
“Not happy, didn't get what I ordered, given milk chocolate, which I can't eat (I gave away)NO product had sell by date.
WILL NEVER USE THIS SERVICE AGAIN.”
