“My name is Guillermo Martin. I ordered a Blepahsteam on September 18th, today is September 7th and I've had no news at all. In the last two weeks I've tried by your internal questions, I've tried including your "Ask Ed" I've tried emailing Sally-Anne@GoOpticians.com I've tried calling you on the phone, no answer, total silence, you were quick enough to charge my card so, was this just a a scam page?. What is going on, I need to know that at least there is someone out there.”
“Bought two of the same item to warrant the postage (postage cost was more than the item I was buying). Told in stock so bought it as you do. Got an email a few days later saying they only had one in but gave me no option to cancel my order just refund me on the one item I wasn't going to get. This then made said item (with postage) more expensive than other places I could have bought it from. Item arrived to be nearly expired and therefore I will not even be opening it before expiry so complete waste of money. When I've bought this exact same item from other suppliers previously the expiry has been 2 or 3 YEARS away. To be fair, they did refund me £1.50 which is half the postage but I still feel that if an item is expiring soon that should have been made clear on the website.”
“I ordered a 'glow in the dark' case for glasses. It arrived with scratches on both the top and bottom. I have contacted GoOpticians about this but they have bot acknowledged my email. Disappointing quality & poor post sales sevice.”
