“The cloth works well but I was utterly disappointed that the Tube map didn't show a single station! It was my mistake - I should have looked at the photo properly, but I'd like to warn other potential buyers.”
“I sent for a sample of Neutrof 1. When it arrived there were only 3 tablets. I looked back at the website and saw the box displayed clearly saying 30 tabs and then in writing, not as obvious, that the sample included just 3 tabs. The prominent display of the box was a bit misleading.”
“Since having brain surgery a couple of months ago ive been left with Facial palsy and dry eye so im looking for a reliable seller of Xailin eye gel as it is preservative free which is better for me, i ordered 3 different samples from goopticians to test delivery speed and accuracy,after about a week 2 of the samples came as described, the main item i was interested in the xailin gel didnt arrive there was simply a note on the delivery invoice stating on back order, no details if the sample would be delivered or not. Not a very good first impression.”
Posted 5 years ago
Thank you for your feedback on your order for samples placed on the 16th and dispatched on the 20th. We take on board your comments. Samples are subject to availability and it was unfortunate that the product you were most interested with was out of stock. These are supplied free of charge from the manufacturer we do not have full control over stock levels. We would be pleased to send you a full size Xailin Gel today via Royal mail 1st class post. We hope you find this product useful.
“I have been using the hot compressor but it hasn't helped my eye yet, so I rated it normal as nothing generally is happening now but it might after i have used it several times. The mask is better than using a flannel with hot water because you can keep it on your eyes without any heat being lost too quickly. Also it's in good condition and I'm hoping it will help my eye to get rid of this blepharitis. Thanks. Y x”
“The service was excellent. Hassle-free, quick and extremely efficient. The problems arose when I opened the packaging. Firstly, I believe it to be a gross exaggeration to call these "Aviator" reading glasses, they are not. Secondly, and more importantly, when I put the glasses on, I had a weird sort of "double vision sensation. As I do not suffer this problem, I looked further into it, and it transpires that the frame was not straight. After adjustment, I now have a normal read.”
Posted 5 years ago
Many thanks for your feedback. Traditionally frames with a double bar appearance are classed as "aviator". I stand by the description particularly as full sizing is included in the details of the item. I am pleased you were able to adjust the glasses and we will ensure product checking on out going orders of this product is robust. Regards Ed.