GotItHere.com Reviews

Name: GotItHere.com
Rating: 4.20

4.2 Rating 81 Reviews

80 %

of reviewers recommend GotItHere.com

4.2

Based on 81 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 71%
Customer Service
Communication Channels	Email

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GotItHere.com 1 star review on 21st August 2026

Cheryl

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great product as advertised. delivered fast. awesome tracking.”

Helpful Report

Posted 5 years ago

“It isn't often that you come across a company that exceeds your every expectation, especially online. GotItHere.com is one of those companies. Website was well designed and informative, purchase process was seamless. Shipping was faster than expected. Customer service reached out to me, unprompted, to keep me informed of my shipping progress, provide helpful links, and then after delivery to make sure that I was happy. My new print is amazing and every single person that comes in my office compliments it. This is how online shopping should be. 5 stars, guys, thank you!”

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Posted 5 years ago

“arrived wayyy earlier than expected but one cornder was dented and i had to get them to send a nwe one. minus one star could have been packed better. they did send a new one right away and the poster is amazing. 9/10 would recommend”

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Posted 5 years ago

“Idk how these people are getting 5 star customer support or just lying 😅. I've been contacted once and it was "Sorry here's some screenshots of the same info you can already see" it's normally not more than 1 to 2 days late. It's now been 1 week. Tracking stopped 1 week ago as well. Company says Florida but when u complete checkout viola...china...wait 4 weeks...plus whatever else is going on...so expect your stuff if it ever arrives 6 weeks in...at this rate I'd of printed it myself somewhere...honestly”

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Posted 5 years ago

“Awesome product, priced well below other sites and the service was amazing. i had small issue with my tracking and they borught it to my attention and had it fixed with fedex before i even knew what had happened. well done team you will see me again this christmas”

Helpful Report

Posted 5 years ago

“I loved the photo of the print I ordered and was so very excited when it came, but when I carefully measured and put each of the 5 pieces on the wall I was bothered by the print. Both my husband and I looked at it for several days until I could finally put my finger on what it was. I looked back at the website photo and it hit me that the print I had was dark, much darker that the advertised print. So dark the two end panels were almost obscured. I complained to the company who in no way admitted an error, just told me send it back. And to top it off they charged me a restocking fee for a print that was clearly too dark to see. I will not be ordering from this company ever again.”

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Posted 5 years ago

“perfect delivery and customer experience. the picture is so beautiful just as on the website”

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Posted 5 years ago

“It seemed from the photos and the description that my order would’ve come framed and it didn’t, but that could’ve just been my fault for not looking hard enough. Either way, The print came crinkled/scratched and the picture was poor quality.”

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Posted 5 years ago

“Shipping was a little confusing, but customer service was always quick to respond and very helpful. very happy with our print, it has transformed our den!”

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Posted 5 years ago

“Our prints look amazing! Thank you!”

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Posted 5 years ago

“Beautiful! Matches the listing photos perfectly. Was delivered on time and we received the best customer service ever! Our new Star Wars print has transofrmed our tv room. Thank you Randy, Laura and team!”

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Posted 5 years ago

“Acceptable but the image quality did not meet expectations and it definitely feels like someone printed this at home. Essential problem seems to be the use of a low-res image for printing on an extra large canvas sacrificing sharpness. Picture looks better under lights. Is it so bad that I would contemplate a return? No, but it is certainly missing the "wow factor" that I expected after spending two hundred dollars. The packing was adequate but could have used more protection and the shipment arrived without incident. There is also no template, so get ready to use your tape measure and level. As others pointed out, there are shipping delays but it is not the sellers fault since it is international. When I contacted the seller, I received a prompt and detailed response which was appreciated.”

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Posted 5 years ago

“The picture I ordered was perfect and I love it. The shipping process was a little slow, but it clearly states that dealing with international customs can take awhile. Once I got the email that my package cleared customs, I received it the next day.”

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Posted 5 years ago

“I bought an item for full price not knowing it was on sale. They quickly notified me it was on sale and refunded me the money from the sale.”

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Posted 5 years ago

“Received my 5 piece canvas of Prince I absolutely love it well made can’t wait hang”

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Posted 5 years ago

“Beautiful artwork! Was a little concerned when my package tracking seemed to stop, thought it was lost but Randy at customer service explained that it was only in customs and normal and voila! Two days later it cleared customs and was delivered to my front door the same day! Could not be happier. 10/10 would recommend.”

Helpful Report

Posted 5 years ago

“Fantastic product, well packed and shipped fast. Constant updates. Was a little slow but was post office fault. Don't know what the other reviews are talking about, this is our 3rd order from gotithere.com, and definetely not our last!”

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Posted 6 years ago

“Item has been on order sense June still not here. Will not order again!”

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Posted 6 years ago

“If I could give no stars I would. In April I put in an order and now it's the middle of July and still have not received my order as well as no tracking on it. It has remained the same all along. I have contacted them numerous times and only get I'm sorry it's on its way. I have asked for my money back and they refuse to give it back. What is scam!”

Helpful Report

Posted 6 years ago

GotItHere.com is rated 4.2 based on 81 reviews