“Wonderful place!
I came here for my friends hen party lunch on Friday and had such a lovely time that I brought my husband yesterday and we weren’t disappointed. The food and atmosphere is lovely and customer service is outstanding, thank you for such a lovely wecome.”
“We have been to Grandpa Greens on a few occasions now and was very satisfied with the service and food it’s a lovely place on the Huddersfield canal. I have given three stars as was disappointed this visit as queued in the takeaway line for a sandwich and ice cream at least half an hour in the sunshine, no shade ( water was served free of charge which was a lovely touch) on taking our turn at the order hatch I ordered the sandwiches only to be told if we then wanted ice cream to follow we had to join the long queue again or order the ice cream and watch it melt whilst we waited for our sandwich, ok not good. We cancelled the sandwich order and just went for the ice cream for the grandchildren. Surely once we had waited our turn we could have been given some kind of a pass to say we could now visit the ice-cream window after we had eaten our food I know it’s s one way system and they get very busy but honestly it’s not good customer service.”
“Myself and my boyfriend booked a table in an igloo on a Sunday afternoon (to see if it would be a suitable place to hire out for an event) , there were quite a few cleared empty tables when we arrived so we thought we’d be seated straight away. Spoke to the young lady at the kiosk who then told us it will be a 15 min wait , she rang me after about 10 minutes and seated us at one of the tables that was previously empty and we noticed in the time we were waiting she was just stood talking and laughing with the other girls working. The food was AMAZING and we honestly couldn’t fault it but the customer service was atrocious, nobody came to ask if we needed any more drinks or cleared our table until we asked and we had to google the menus and go to the kiosk to order dessert and more drinks after asking the girls who were still stood laughing if they could please clear the plates and take an order to which they laughed and said in a minute however they did not come. Tables weren’t cleared and the girls were just stood laughing however, one waitress was helpful and friendly and deserves all the praise (she had a butterfly hand tattoo) unfortunately I did not get her name but the customer service she delivered was amazing (offered me a spoon for my hot pot without me asking and she cleared our plates away after watching the other girls laugh and not do it). Unfortunately the lack of customer service has completely put me off returning let alone use for an event as I really hoped I would love it.”
“Used to love Grandpa Greenes in Diggle..lovely food,beautiful setting but the last time we visited there were two dogs sat on the seats and no one did anything about it.Surely there should be basic hygiene rules ?This happened last year and we have never been back.”
“This is one of our families favourite places and we have always had lovely food and the customer service has always been great , but we went on Thurday and bought 2 takeaway coffees,, which were awful , no flavour (americano)very weak and watery , I see you are advertising for Barista, very good idea , sorry for this post , just disappointed”
“Very disappointing booked a dome experience for Christmas festival afternoon tea, we turn up with our 2children who’s surprise it was, to be told it wasn’t available until 12 afternoon, online booking let me book at 11am (no other times available) I even messaged them to let them know how many people it was for etc…
apparently I was left a voice mail the night before from the manger about times (never got it) and no email sent, which you think an email would be sent if they wanted to contact you.
The manager couldn’t even face me and apologise as she made her waitress talk to me who in November clearly told to me ALL dome reservations in December are afternoon tea regardless of times! Even when I asked her if I book in the morning we’ll still get the Christmas experience which she replied yes!
They didn’t even offer me if I’d like to return at 12 which I would if happily done but just to be disregarded about the whole thing made me so angry, especially when people save up money for these experiences and make it apart of their family Christmas time!”
“Very disappointed. Service shocking, staff just stood around. Afternoon tea sandwiches were ice cold as though been in the fridge for hours. Would not recommend”
“Very disappointed ! Drove a long way defo wasnt worth it we got there & asked 1 of the male member of staff who was there at the time if you’re still serving food to which he said yes we are half 4 is when we stop serving food & he directed us to the outside seating area we got there only to be told by the female staff with dark her that we cant be seated there as its closed now she was very polite... so we ended up sitting on the benches next to the canal & went to order food only to be told by the lady with blonde hair who was rude the attitude & her facial expressions were appalling told us we stopped serving food so we explained we’ve been told by the other member of staff we could & its only a toastie for the 6year who was with us & she refused & said 4:30 we stop serving but it wasnt 4:30 so how are you telling us you stop serving at 4:30 with that attitude ! Absolutely disgusting she was id never go back & wont recommend this place to no1 ! We left & didn't buy nothing”
“I’m afraid I won’t be going here again . I’d seen it had extended but very short staffed at brunch
Bad service
long waiting times and can’t accommodate a simple variant to the menu . It’s laughable if they serve toast and bacon and sausage why can’t I order sausage bacon with toast ????
Not cheap either . You’d expect more
Seems to me quiet young & inexperienced staff are left with no direction or authority or ability to communicate properly .
It’s a shame because it’s in a beautiful spot on the canal .
Such a shame
Very disappointing for my three grandchildren . Should have been a lovely treat for them and me their grandma 😳🥺🤯🥴
We ended up walking away . My four year old didn’t understand and was very upset”
“Called for a sandwich and coffee....... Great location. Order a sausage breakfast muffin, oh dear. Cheap and nasty salty sausages plus only dijon mustard which was rank. Won't be calling again.”
“Cannot get a response from a complaint made 2 weeks ago even after chasing.
I bought my sister an afternoon tea voucher for her birthday and she booked online to attend. When we arrived we were greeted nicely and sat down and I mentioned that I am vegetarian so if they could just do cheese or cheese and cucumber sandwiches that would be great, unfortunately the waitress said that they cannot make any amendments because all of the sandwiches are made for afternoon tea's in the morning (why?!). I then proceeded to ask how we were supposed to let them know then as it was not on the terms and conditions of the voucher and she said "usually people just write it in the "comments" box when booking" NO WHERE does this comments box say "Please inform us of dietary requirements/allergies"!! We questioned this and said that it doesn't say that anywhere and they just said we would have to swap sandwiches as my sister wasn't a vegetarian! I was then presented with the afternoon tea with all the meat and Vegetarian sandwiches together. HOW on earth has this matter been overlooked when the council give them their hygiene rating?! What would have happened if I was allergic to something?!
The staff members were unwilling to help and this really ruined my sister's birthday treat. When we were asked for feedback from the online booking my sister mentioned this issue and we have both since raised the issue with no response at all despite chasing it. I did not want to go writing a bad review, but as they haven't acknowledged the issue or changed anything I needed to warn other people who may have dietary requirements/allergies that apparently Grandpa Greenes think you have a crystal ball & it's tough luck if you don't!!
SO disappointed and £44 wasted as I barely ate anything and was left upset.”
“Waited 50 minutes for order whilst others arrived, ate and left. Rudely thrown off table b4 we'd finished our meal, manager rude and aggressive in public when objected, given discount but did not make up for bad service, way we were treated, not our fault manager couldn't efficiently organise cafe she knew it would be busy Good Friday bad management all round and unprofessional response to our complaints. Upset on what had been a special celebration. Never go again.”
“We went for breakfast. Don’t sit in the conservatory as it’s way too bright.
My partner asked for the sweetcorn fritters but instead of poached eggs, to have scrambled eggs. They said they can’t make any changes. Which makes me think these are pre-prepared and reheated meals.
I had the poached eggs.
No orange juice in stock.
After scraping the mountain of soggy, boarder line expired spinach off the muffins and seeing the almost blue ham, we eat what we could manage and left.
Only the fact we had little time that morning kept us from going elsewhere.
Avoid for breakfast. Diggle Lock is a few minutes away and will be going back there next time.”
