Grasshopper Adventures Reviews

Name: Grasshopper Adventures
Address: 30 Cecil Street, #22-01/08 Prudential Tower, Singapore
Rating: 4.83

4.8 Rating 82 Reviews

98 %

of reviewers recommend Grasshopper Adventures

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About Grasshopper Adventures:

The Leader in Asia Bike Tours.

For the last fifteen years, Grasshopper Adventures has brought you the best bike tours in Asia, in cycling destinations across much of the Asian continent. We have the experience, knowledge, and passion to bring you high-quality bicycle tours with plenty of fun cycling, cultural experiences, stunning views, and comfortable accommodation along the way. Our dynamic itineraries and awesome local guides will make your cycling holiday a time to remember.

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Phone:

18448743720

Email:

tours@grasshopperadventures.com

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Grasshopper Adventures 5 star review on 29th January 2024

Andrew

Grasshopper Adventures 5 star review on 6th November 2023

Chris

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did a tour in May to Japan. Had booked it a year in advance and paid in full 60 days prior. 30 days before the tour they cancelled our pre bike trip tour to Hiroshima and left us to figure out what to do. After we arrived in Japan, 5 days before our bike tour was to start, they sent a list of hotels that was different than what we signed up for. All hotel changes turned out to be substantial downgrades from what was originally scheduled. On the bright side, the 2 guides were fantastic, Toto and Karl! They made our trip enjoyable, despite what Grasshopper had done to us. We did get a small refund from Grasshopper, but not enough to make up for the hassle and disruption all these changes had impacted our entire trip. Even our bike jerseys we were supposed to have on the trip did not show up until after we got home.”

Helpful Report

Hi Joe - thank you for sharing your feedback here. We're super glad that your trip was enjoyable and you had a great time with Toto and Karl. From the pictures, it really looked fantastic and I believe you guys got quite lucky with great riding weather! Regarding your concerns, as advised to you directly at the time, the pre-tour Hiroshima and Onomichi Explorer was cancelled because the G7 Summit in Hiroshima was happening on the exact two days of your trip, and the message from local authorities was "don't come due to security concerns" and our standard hotel was then booked out for admin staff and they cancelled our booking. I was not confident that we could deliver on our promise of a great experience (and also didn't have a suitable hotel alternative available) so we made the tough decisiont to reach out and cancel this. For the hotels in the itinerary, as discussed with you and your crew, one hotel was indeed not on our standard or backup property list (the one atop of the Shikoku karst) and we are deeply sorry for the last minute change. I know how frustrating this was for your group and appreciate the negative impact this had on your trip, having to drive up the windy road at the end of the day. Our goal was to ensure that you could enjoy the excellent itinerary without deviating too far off course. I know there was some frustration around the size of rooms, even in our standard properties, but rooms are generally much smaller in Japan, even outside of the big cities. I hope that the refund of 500$ per rider went some ways towards easing your frustrations and convey again our deep apologies for any issues that hindered your enjoyment of your trip. As I informed you prior to your trip, we have made some process changes and up-staffed our team and are better prepared for the strong demand for our Japan tours than when Japan first opened up. It is a red hot destination and we are ready to rumble with an incredible crew of guides and drivers, excellent bikes, comfortable hotels, and absolutely unbelieveable rides. We hope we'll have the opportunity to host you on another adventure with us at a later date.

“Bikes were not adequate for the terrain, cable disc brake was very sketchy on the descents. I had to adjust the gears often as they would not engage into the gears properly. Overall, for the price and the bikes that were on offer was not good value vs. the price of the tour. Tour leader was okay, but can be not engaging sometimes. However, the female assistant was great. Could of been more attentive to my partner's dietary requirements.”

Helpful Report

Hi Justin, Thank you for your honest review. We are very sorry to hear that your tour experience did not live up to the usual Grasshopper standards. Our team has investigated what went wrong in this instance, and indeed at the time you requested a drop bar bike we had a limited supply and decided to source bikes externally. This is not our usual practice and unfortunately the supplier we used was not as reliable as we had hoped. We will be in touch with you directly to discuss compensation for this error on our part. We have since introduced a new fleet of bikes to ensure that everyone joining this and other tours in northern Vietnam will have access to high quality, well-maintained bikes with hydraulic disc brakes. We are also taking the opportunity to focus our training efforts on tour leaders' engagement and attentiveness to dietary requirements. Thank you again for your feedback and I hope we'll have the chance to host you on a future memorable bike adventure in Asia so we can demonstrate the typical excellent value of Grasshopper tours!

Grasshopper Adventures is rated 4.8 based on 82 reviews