Green Motion Reviews

2.4 Rating 830 Reviews

35 %

of reviewers recommend Green Motion

Company Reviews

Questions

Metrics

2.4

Based on 830 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How quickly does Green Motion resolve customer queries?

Helpful Report

(1 month ago)

Greater than 38% of reviewers feedback is Green Motion takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

89.24%

Industry Average

“ Likewise take pictures of the car before you leave…would I use them again? Most definitely when comparing with other hire firms and particularly on price and friendly service which was 10/10. ”

- Guarin from Jersey

“ Excellent service both on pickup and return. The young lady,went to a lot of trouble sorting out an issue that took some time and wasn’t even a company problem . I would not hesitate recommend and use this company in the future . ”

- Anonymous

“ I received great service The staff at the Gatwick branch were friendly, efficient and professional Of course there is an element of up selling once you arrive But other than that , overall, the service I received was excellent in regards to the amount I paid I feel that they are working towards eliminating those issues and poor reviews that had been highlighted on social media regarding their previous, negative, practices that was adopted by the company in the past ”

- Keith Durham

Green Motion Reviews

Customer Service - Good