“Greenpak gave the wrong address to the delivery company, so l did not receive the food container. I rang the delivery company and the address from your company was wrong. I tried ringing your company but got to a died end. It was a disaster and had to drive to Costco the following morning to buy a replacement which was bigger than the size l need but had no choice. Due to that, the food got to the function extremely late. Now l managed to collect the delivery two days later from a nearby neighbour five doors away due to your mistake. I am very disappointed, now l have containers of no use to me thanks to you company.”
Dear Hilda,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the subsequent delays, however we can only dispatch the goods to where it is stated on the order. If you are not in at the point of delivery DPD are able to deliver to a neighbour. We understand how frustrating it can be when expectations are not met, and we appreciate you taking the time to raise your concerns.
If you require further assistance, please do not hesitate to reach out to our customer service team.
Thank you for your understanding.
Warm regards,
Team Greenpak
Dear Sachiyo,
Thank you for your feedback regarding your recent order. We sincerely apologize for the issues you've encountered, both with the missing gloves and the condition of the broken box. Understanding your concerns is essential to us, and we appreciate you bringing this matter to our attention.
If you could please reach out to our customer service team at sales@greenpak.supplies, we would be more than happy to assist you in resolving this matter promptly.
Thank you for your understanding.
Best regards,
Team Greenpak
“Never answer phone call. Placed an order, as they were stocked out with extra large bag, promised to send me later. However, now they are refusing to deliver that item.”
“Very poor experience. Was offered a 10% discount code that did not work and then when i
Called was told I would get a call back. Whenever I called again the phone was never answered”
Dear Rob,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've faced. May I ask how the discount code was provided please? We apologise that our response time fell short of your expectations. Your concerns are valued, and we understand how important timely support is. Please reach out to us at sales@greenpak.supplies, and we will ensure your issues are addressed swiftly.
Best regards!
Dear Xenna,
Thank you for your review. We’re truly sorry to hear that you haven't received your item yet. We understand how frustrating this can be. Please reach out to our customer service team, sales@greenpak.supplies and they’ll be happy to assist you in resolving this matter. Your satisfaction is important to us, and we appreciate your patience.
Best regards!
Dear Jaswinder,
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.
Are you able to confirm which lids you have received please? The attached image is what should have been delivered.
We look forward to hearing from you!
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