Dear Sachiyo,
Thank you for your feedback regarding your recent order. We sincerely apologize for the issues you've encountered, both with the missing gloves and the condition of the broken box. Understanding your concerns is essential to us, and we appreciate you bringing this matter to our attention.
If you could please reach out to our customer service team at sales@greenpak.supplies, we would be more than happy to assist you in resolving this matter promptly.
Thank you for your understanding.
Best regards,
Team Greenpak
“Never answer phone call. Placed an order, as they were stocked out with extra large bag, promised to send me later. However, now they are refusing to deliver that item.”
“Very poor experience. Was offered a 10% discount code that did not work and then when i
Called was told I would get a call back. Whenever I called again the phone was never answered”
Dear Rob,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've faced. May I ask how the discount code was provided please? We apologise that our response time fell short of your expectations. Your concerns are valued, and we understand how important timely support is. Please reach out to us at sales@greenpak.supplies, and we will ensure your issues are addressed swiftly.
Best regards!
Dear Xenna,
Thank you for your review. We’re truly sorry to hear that you haven't received your item yet. We understand how frustrating this can be. Please reach out to our customer service team, sales@greenpak.supplies and they’ll be happy to assist you in resolving this matter. Your satisfaction is important to us, and we appreciate your patience.
Best regards!
Dear Jaswinder,
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback.
Are you able to confirm which lids you have received please? The attached image is what should have been delivered.
We look forward to hearing from you!
English