“I am really disspointed with the cups the quality isn't there and they are suppose to be ripple double walled but they are so flimsy i am unsure if they are so I put sleves on them which I wouldn't just bought better quality cups in first place if I knew this. Also the sleeves I bought from here are really thin and weren't packaged proroperly. I tryed emailing but haven't had a reply. But delivery time is good”
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that the quality of the cups didn’t meet your expectations and that you experienced issues with the sleeves as well. Your concerns about product quality are important to us, and we aim to ensure our offerings meet the high standards our customers deserve.
Regarding the lack of response to your email, we apologize for the inconvenience and are currently reviewing our communication process to better serve you.
If there’s anything else we can assist you with, or if you would like to discuss this further, please don’t hesitate to reach out.
Warm regards,
Team Greenpak
Dear Jackie,
Thank you for bringing this to our attention. We’re very sorry to hear that you have not received your goods. We understand how important it is to receive your order promptly. Please reach out to our customer service team at sales@greenpak.supplies, and they will assist you in tracking the status of your delivery. Your experience is important to us, and we appreciate your understanding.
Warm regards,
Team Greenpak
“we bought cups but quality is not good getting complaints from our customers that lids are coming off when they pick cups up and product is seeping through cup after a short period”
Good Afternoon Leonora,
Thank you for your feedback regarding the cups. We're sorry to hear that you've encountered issues with the quality and that your customers have experienced problems with the lids and leakage. Your comments are important to us, and we will certainly review this matter to ensure improvements are made. We appreciate your input and hope to have the opportunity to serve you better in the future!
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