Grenson Shoes Reviews

Name: Grenson Shoes
Rating: 3.57

3.6 Rating 23 Reviews

61 %

of reviewers recommend Grenson Shoes

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3.6

Based on 23 reviews


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Delivery Methods	Postal Service, Courier
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Communication Channels	Email

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Grenson Shoes 1 star review on 30th January 2024

Gill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have 2 pairs of grensons 1 I've had a year they are the hand painted brown leather nanette combat boots i love them in the u.s I wear a true 8 and before purchasing i did research and found that a UK 5.5 would work i got them and tried and they fit perfect i have a narrow foot so they fit great the only thing I didn't love about these specific ones is the tounge keeps moving it dont stay put.I love my 1st grensons so much I decided I wanted a black pair,just recently Grenson added new styles I saw the black "rugged leather" combat style and chose them in UK 5.5 but I ordered these directly from Grenson last time I ordered from shopbop anyway I love these as well same good fit no problems even better the tongue on these ones stays put the rugged leather has a rough style texture to it it makes like a distressed look but thats why I chose these i love that about them.Also had no complications in the ordering process ordering from shopbop or directly from Grenson.”

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Posted 2 years ago

“Their shoes are comfortable, the leather is good quality, they're generous with the sizes especially if you're wide footed(G). Their styles are outstanding. I have at least eight pairs. Trust me, once you wear a pair of grenson's, there's no turning back!”

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Posted 2 years ago

“I had a few Brexit-related delivery issues (for delivery to the EU) that I wasn't expecting after placing my order. Like so many others, I think the company was unprepared. I decided to return my item without paying the additional custom's fees. After having read some of the reviews about their customer services, I wasn't sure what to expect but I was suprised by how efficient they were. They took charge of the return expenses, refunded me very quickly and then, without me asking, they made an incredible commercial gesture in apology. It has been a long time since I've felt like a truly valued customer. I honestly can't praise them enough. I have been informed that the border issues have now been resolved, and I look forward to placing more orders with you in the future. Thanks.”

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Posted 3 years ago

“Can't fault Grenson for quality or service...! Where can you order from UK to France and receive your order the next day?!! 100% customer satisfaction!!”

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Posted 4 years ago

“I am an 85 year old who has worn and been more than happy with grenson shoes most of my life and who has feet to prove how good they are. Regrettably I need to replace my black ones. It was my intention to replace them with llyoyds but at £235 I find this excessive when were it brown I required although they are marked as £235 can be obtained from the factory shop for £135. Why not the black? As a pensioner on a meagre pension I have to be careful. After all it's only a matter of dying!!! Bob”

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Posted 4 years ago

“I have purchased many shoes and boots from Grenson over the years. I had to leave a review to comment on Grenson's excellent customer service. Laura, of their customer service team, went over and above to assist me in locating laces for a pair of boots. Her manner and communication was first class and she is a credit to Grenson. Not only is it down to Grenson's beautiful products but also their customer service which sets them apart - keep it up!”

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Posted 5 years ago

“Absolutely outstanding customer aftercare and attentive service....#grensonshoes....unreal...re-sole....many thanks”

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Posted 5 years ago

“It's October 2018 - About 30+ years ago I purchased a pair of Grenson patent leather evening shoes to go with my D.J. Recently I discovered that a small gold coloured button had fallen off my shoe. I emailed Grenson customer services department (customerservices@grenson.co.uk - phone 01933 354300) to ask for advice. Much to my surprise a really personable and helpful lady, Laura, posted two replacement buttons and fixings to me - free of charge! What a fantastic and dare one say 'old fashioned', service - so reassuring - well done Laura and well done Grenson.”

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Posted 5 years ago

“Excellent service, delivered the next day. Brilliant!”

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Posted 6 years ago

“Grenson is a brand with very interesting boots and shoes: their design is particularly well studied. Even all details are oversized. I particularly like the triple welted Fred brogues (G ONE) and the Spike boots. The products made in UK are paticularly made with a high quality even if we probably pay for the design. Grenson is my preferd brand with Carmina.”

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Posted 6 years ago

“Words fail me! They are a dream shoe. So beautiful and classic. I shall wear them for years!”

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Posted 6 years ago

“Quality and service”

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Posted 6 years ago

“Grenson's shoes are now my favourite brand of shoes. The shoes are really sturdy, and there are many different styles, some traditional, and some very modern and creative. They're not exactly cheap, but not silly money either like some of the other names in English shoes. The website is very good, and returns easy and free of charge at any collect plus shop, this is so important with shoes as you can never know if they're the right ones for you till you try them on. I am very proud to wear my two new pairs of Grenson's shoes, Archie and Toby.”

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Posted 6 years ago

“Sale is huge and fast shipping”

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Posted 6 years ago

Grenson Shoes is rated 3.6 based on 23 reviews