Grenson Shoes Reviews

Name: Grenson Shoes
Rating: 3.57

3.6 Rating 23 Reviews

61 %

of reviewers recommend Grenson Shoes

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3.6

Based on 23 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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Grenson Shoes 1 star review on 30th January 2024

Gill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought gloss ladies lace up shoes (Caitlyn) and the leather flaked and peeled off the top coating after one wearing. Customer service team was not interested and unhelpful about return and refund.”

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Posted 3 months ago

“This brand has horrible customer service and buyers be aware.”

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Posted 9 months ago

“Purchased a pair of brogue boots a few years ago and then wore them for a week to "settle them in" then put them in my shoe store until my 'Red Wings' expired. I usually buy shoes well in advance of need. A few years later, it was time to commission them. Within a month the leather lining on the heal wore through. Took them to a bootmaker but alas he said the boot would have to be dismantled to repair them, and the cost would be prohibitive. He was surprised at the poor choice of leather selected. As far as I can remember he quoted "neither thicker or stronger than paper" I was a little slow in returning them to Grenson. All as they did was to stick a piece of leather on the heel which came off the first time I put them on, but they were returned in a lovely box including a with compliments slip. They ,Grensons, could obviously see these boots were as new in every other respect. I have had products from this company before and they were excellent. The boots in question were about £275 which is cheap by Grenson pricing, and if I remember correctly they were 'Made in India'. In life I try to buy quality products as usually they are more cost effective over time. Now I usually buy 'Red Wing' boots, which are beyond reproach. Sorry Grenson, but never again for me or my friends.”

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Posted 2 years ago

“I bought a pair of Archie shoes and received a completely different pair of shoes. I wish i had read the reviews before investing my money (£302) with this company. Returned them over a week ago and I can see from the tracking that they have received the returned item but I have had absolutely no communication regarding my refund and they are not responding to my emails either. Apparently the shoes are good but shame about the customer service. They keep this poor attitude up and they will fall behind in the marketplace because nothing damages a brand more than poor customer service. Get your act together guys, your current path is a dangerous and tricky one in this current time of online sales activity. Only the best will survive.”

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Posted 3 years ago

“Very poor customer service, poor communication. Wouldn't liaise with me to amend order due to sizing error, ignored emails until after shipping had been completed. Opportunistic company, very poor experience.”

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Posted 3 years ago

“I have bought 3 pairs of the 12 model and all 3 times I had to return them! They all came dirty, shoes laces were filthy and the glue was everywhere!!! If I wanted a pair of trainers that look worn and dirty I would have went charity shop. Very disappointed.”

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Posted 4 years ago

“The model 12 sneaker. Have bought this trainer 3 times every single time I've had to return them. They come dirty! Shoes laces filthy. Suede scratched. Glue all over the place. If you are buying new shoes/trainers they should not look worn already with cracks and dirty laces. This has happened too many times with all my grenson shoes/trainers. I”

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Posted 4 years ago

Grenson Shoes is rated 3.6 based on 23 reviews