Groomers World Reviews

Name: Groomers World
Address: Unit 11 Sunflag Business Park, Durham, County Durham
Rating: 4.75

4.8 Rating 778 Reviews

93 %

of reviewers recommend Groomers World

4.8

Based on 778 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Write Your review

Tell us how Groomers World made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Groomers World 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality. After cutting about 10 dogs blades needs sharpening.”

Helpful Report

Posted 1 month ago

“Completely broken clippers when they turned up, spoke to someone the day after now have had no communication for the last two days. Returns say you can’t return until they accept it and they want you to pay for the return and insure the return. Awful company”

Helpful Report

Posted 1 month ago

“I bought a pair of Kenchi shears they cost me £238.99 really disappointed in the quality so they are getting returned , I have £80 on scissors that were better quality ., I also emailed Groomers world and got no response , think that will be my last orders .”

Helpful Report

Posted 3 months ago

“I have purchased a few things and they have been good. The most recent purchase of scissors however are terrible. I have emailed to ask for a refund”

Helpful Report

Posted 3 months ago

“advertised in such a confusing way as it listed the dryers information in the items description when its actually just the stand and pipe components (thought it was originally a title error) sneakily hidden on the additional information tab that its not included but very misleading as the blaster is decribed in the items description as it states: "Double Dryer Details Amazing Force – Compared to handheld hair dryers our dryer reduces time by over 70%, saving your precious time, especially when grooming large dogs. Power -dual motor designed for large dogs, more suitable for winter. Speed – The adjustable speed dial from 4921FPM-68000FPM makes it great for controlling noise levels especially when grooming sensitive dogs. Accessories – Includes 1.2 m to 2.5 m flexible hose, 3 different nozzles and 2 air filters. Warranty – 12 Month Warranty" only buy if you need a stand + pipe not a title error but a description error as its not an entire package with blaster”

Helpful Report

Posted 3 months ago

“Got a blaster but it wouldn’t turn on , told to send it back and when they recieved it and checked it they would send me another . Still not got it . Not great service not even an apology .”

Helpful Report

Posted 4 months ago

“Poor customer service unfortunately they will not accept the clippers back because I have used them once and found a fault. Never had a problem before but the attitude of customer service is poor. I feel I've been insulted and threatened will never buy from the again and left with faulty goods”

Helpful Report

Posted 4 months ago

“I judge a company on how good they handle a problem not on how good they fulfill a contract. On this occasion my issue was handled poorly.”

Helpful Report

Posted 5 months ago

“Good afternoon! haven't received my order.”

Helpful Report

Posted 5 months ago

“I ordered a set of clippers, paid for fast delivery as my current clippers had broken and I needed them ASAP. When I opened my order I had been sent the wrong clippers. I contacted groomers world and was told a trainee had packed the wrong ones and I had to return them and then they would send the clippers I ACTUALLY ordered taking several days longer when I urgently needed them. I am highly disappointed”

Helpful Report

Posted 5 months ago

“Product does not work and they will not do anything about it. Terrible service, terrible product! I will not be using them again and I will tell all my grooming groups to avoid too”

Helpful Report

Posted 6 months ago

“The shampoo always arrives damaged, and talking to customer service about it gets you nowhere. They dont offer to replace the shampoo, and expect you to send broken and leaking shampoo bottles back before receieving the replacement for the one you've already paid for.”

Helpful Report

Posted 1 year ago

“Spent the last few days chasing my missing parcel which I was told ‘should have been handed directly to the customer’. But instead it was left outside of my house!!!”

Helpful Report

Posted 1 year ago

“The scissors I bought were the Kraken set, I used them once and they weren’t sharp and they keep loosening after every use. It’s a bit disappointing considering I need to use them every day for work. I contacted groomers world and they said they would give me a ring but still haven’t heard anything.”

Helpful Report

Posted 1 year ago

“Bought a dual motor blaster. Within 4 months of use two nozzles have snapped and broken and the foam at the end of the hose is falling apart.”

Helpful Report

Posted 1 year ago

“I ordered last Saturday lunch time and was told it would be 2-5 days it’s now Friday and no delivery”

Helpful Report

Posted 1 year ago

“Very disappointed as haven’t received my order have asked for a refund but have had no response”

Helpful Report

Posted 1 year ago

Hello Nicola, We are sorry you did not receive your parcel in a timely manner. I can confirm that your parcel was lost by the Royal Mail and you were refunded by us once we had this confirmed by our team. Our team have replied to all your emails along with the last email confirming your refund. If you have not received these emails they may be in your junk folder. Thank you Groomers World

Posted 1 year ago

“Absolutely awful. Tacky load of rubbish. 50 Xmas puppy bandanas in the bin .not even cut the same ..wouldn't embarrass myself to give this to new puppy owners .some where so bad they had seams in middle .some weren't even right shape . Clearly not a care in world and waste of £13.50 especially in these cost of living crisis”

Helpful Report

Posted 1 year ago

“Still waiting for my delivery, emailed last week and it's still not arrived, I will not use this company again”

Helpful Report

Posted 1 year ago

Hello Nicola, We are sorry you did not receive your parcel in a timely manner. I can confirm that your parcel was lost by the Royal Mail and replaced by us once we had this confirmed by our team. We did reply to your initial email, if you have not received the email it may be in your junk folder Thank you Groomers World

Posted 1 year ago

“Very disappointed with delivery costs to Northern Ireland”

Helpful Report

Posted 1 year ago

Hello Glen, We offer free delivery to NI. I have reviewed the order and can see the free delivery was also selected. I believe this may be confused with another supplier. Thank you Groomers World

Posted 1 year ago

Groomers World is rated 4.8 based on 778 reviews