GroomsShop Reviews

Name: GroomsShop
Rating: 3.96

4.0 Rating 683 Reviews

72 %

of reviewers recommend GroomsShop

4.0

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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GroomsShop 4 star review on 26th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pretty disappointed with the end result of the cufflinks I ordered. The engraving is not nearly as deep as it appears on the website - you can barely read the initials.”

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Posted 2 years ago

Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. It was an uncommon instance, and we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“None of the monograms were centered”

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Posted 2 years ago

Thank you for your feedback, Brendan. We are sorry to hear that there are some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 2 years ago

“Placed an order a month in advance of my planned get together to ask my guys to be my groomsmen, that date has come and gone and my order still hasn't arrived. Tried to reach out to get info regarding shipment plan and was basically told to stop emailing as the more I email the longer it will take. Very frustrating, poor communication, put a big damper on a big day to start planning for THE big day”

Helpful Report

Posted 2 years ago

Thanks so much for letting us know about your experience. We apologize for the issues you have encountered and we are so sorry that it has put a damper on planning for your big day. We can certainly understand your frustration, especially since you placed your order a month in advance. It appears that you have been assisted by one of our supports. Again, our sincerest apologies for this experience. Please know that we are working hard to ensure our customers have a positive experience. This was an uncommon instance, we’ll do better in the future.

Posted 2 years ago

“I never receive the item I purchased”

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Posted 2 years ago

Thank you for your feedback, Martha! We're sorry that you didn't receive the item you purchased—we understand how frustrating that can be. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 2 years ago

“Only received 1/2 of my order”

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Posted 2 years ago

Hello, we apologize that your order was split for quality and production purposes. We can confirm that your order was already completed and delivered.

Posted 2 years ago

“Quality of the products are extremely cheap! Very disappointing”

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Posted 2 years ago

Hello David, Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Engraving was not centered so a replacement order was sent. Replacement order engraving was also not centered.”

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Posted 2 years ago

“Don't ask for a review until I receive my goods. Until you've confirmed my delivery, please stop with the emails asking for my testimonial of your services”

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Posted 3 years ago

Hello Marcus, we are sorry to hear that you received an auto-generated email asking for your feedback. We hope that you will manage to rate us based on the order that we ship one day after you just placed it. Should you have any concerns, please don't hesitate to reach out. Email: gssupport@groomsshop.com Phone: 385-298-1634

Posted 3 years ago

“Pathetic product buy from another site. These people are criminals.”

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Posted 3 years ago

Helo Caleb, We are sorry to hear that there is a concern with the items that you ordered. We will have our customer service team reach out to you to assist you regarding the matter.

Posted 3 years ago

“Awful. Was sent damaged gifts and two of the wrong gifts. Asked for expedited replacements and they will not get to me in time. Awful.”

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Posted 3 years ago

Hello Brian, We are sorry to hear that you received your item damaged. Rest assured that the replacement has already been processed and as per FedEx, you should be receiving it by Friday.

Posted 3 years ago

“I have not recieved the other half of my order I don't even have a notification that they are in process. I'm not happy”

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Posted 3 years ago

Hello Ramiro, We are sorry to hear that there were some missing items on your order. We will have our customer support team reach out to you as soon as possible so that we can resolve this issue.

Posted 3 years ago

“The monograms were incorrect.”

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Posted 3 years ago