GroomsShop Reviews

Name: GroomsShop
Rating: 3.96

4.0 Rating 683 Reviews

72 %

of reviewers recommend GroomsShop

4.0

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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GroomsShop 4 star review on 26th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed to find that the "PERSONALIZED MONOGRAM PILSNER BEER GLASSES 20 OZ." were not labeled to a similar size as advertised.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Elkjaer. We are sorry to hear about some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 2 years ago

“I ordered 4 sets of custom-engraved cuff links and on 2 of them, the initials were way off center. Nearly unusable. On top of that, I had paid for premium processing (which guarantees the order leaves within 48 business hours) and it took more like 4 business days. The customer support team was very nice and accommodating- they refunded the cost of the premium processing - but all told the product is not very high quality.”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for your feedback. We apologize if the items didn't meet your expectations. It was an uncommon instance and we’ll do better in the future. If you can send us a picture of the items that you received, that will be great. It will also help us improve our products/services. Our email address is gssupport@groomsshop.com.

Posted 2 years ago

“Poor quality products”

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Posted 2 years ago

Hi Chris, Thank you for your feedback. We apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“I wasn't sent what I ordered. They sent me something very similar and sent me a $100 off promo code for some wine website if I spend $160. Not too pleased with the turnout but since the my wedding is coming up quick, I have no other choice than to take the order as is.”

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Posted 2 years ago

We are sorry to hear about your experience Jose. Rest assured that we will improve and serve you better in the future.

Posted 2 years ago

“I ordered whiskey decanters for my groomsmen but they arrived without tops. When I received the decanters I reached out via email to customer support and I asked if the tops would arrive before my wedding and the only response I received was "Im aware of the time sensitivity". I unfortunately had to give them their gifts without the decanter tops because they did not arrive on time.”

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Posted 2 years ago

Hello Dalton we are sorry to hear that you are missing the decanter stoppers from your order. Rest assured that they have already been requested to be processed and will be on their way.

Posted 2 years ago

“I've now received two faulty sets of decanters that I purchased for my groomsmen. The first had half of the print totally off and the second set that they sent has the incorrect information on the decanter. I'm going to request another set (for the 3rd time) but so far I'm pretty disappointed with this.”

Helpful Report

Posted 2 years ago

Hello Christopher, we are sorry to hear that there were some concerns regarding the order you received. A replacement order has been submitted for these 2 decanters. We'll send you a notification via email once the package is ready for shipment.

Posted 2 years ago

“The quality of the knives I ordered weren't the best. Two had rust on the blades and the blade and handle wasn't aligned”

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Posted 3 years ago

Hello Robert, We are sorry to hear that there were sme concerns regarding that order that you received. We will have our customer support reached out to you to know more and provide you with the necessary resolution.

Posted 3 years ago

“The product is great but the order came in 2 weeks after my wedding which was 4 weeks late and when I reached out to customer service about where it was a week prior to the wedding I did not get a response.”

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Posted 3 years ago

We are currently seeing an influx of orders, while also needing to maintain a limited staff due to the pandemic rules. This has put our production teams behind a little. All couriers are also affected as they needed to take extra time to ensure packages are well disinfected prior to delivery

Posted 3 years ago

“The wallet is wonderful; however the stamped on letters are not! We assumed this would be more of a monogram that was either stitched or seared into the leather. Rather it was simply stamped on and does not look good. We won't be using this as a grooms gift. We are purchasing something else which is a shame when you are two weeks from the wedding date”

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Posted 3 years ago

I'm so sorry to hear about this. Yes, our Bifold Wallet is Printed/Stamped and they are not stitched. We are sorry to dissappoint.

Posted 3 years ago

“Product didn't ship as promised and therefore missed arriving for event. Quality is average.”

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Posted 3 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“I was so excited for the coolers but when they arrived and I went to pre-fill them with beers for my groomsman the bottles wouldn’t fit. The top doesn’t close when filled with bottles. Cans are the only thing that fit, which is very disappointing since the photo shows bottles.”

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Posted 3 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received including the receipt and we will rectify the issue for you. Thank you

Posted 3 years ago

“The last purchase I made I received 2 months after the arrival date. Should have received a refund.”

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Posted 3 years ago

I apologized for the delay. The item got out of stock which is why it was delivered late. Thank you for patience in waiting for the item.

Posted 3 years ago

“The color of the bags are not the same in the advertisement picture. Disappointing”

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Posted 3 years ago

Hi Nicholas, I'm sorry you do not like the item you received. Kindly please send us a picture of the item and once this has been received I will be able to help rectify this issue.

Posted 3 years ago

“It seems a little premature to be asking for a review of a service when the product I ordered has not been shipped yet.”

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Posted 3 years ago

We understand. As per the tracking this item was already delivered on July 27th. We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Flasks looked great but the entire package was bashed in. All of the individual boxes were each broken and not presentable, very disappointing.”

Helpful Report

Posted 3 years ago

Please send us an email at gssupport@groomshop.com and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“I ordered the products on July 8th and it is now July 29th and I still have not received it yet even though i paid a significant amount extra for express shipping. Extremely displeased.”

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Posted 3 years ago

I'm so sorry your order hasn't arrived. I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Shipping sucks… Didn’t make it on time for my wedding… Came a week after.”

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Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Cuff links were nice. They were supposed to be engraved with each man's 3 initials. They were NOT ENGRAVED.They never responded as to why cuff links weren't engraved. Kept sending me note of when they shipped. Arrived 1 day before wedding. Will never use them for anything again.”

Helpful Report

Posted 3 years ago

Please send us an email of the receipt and the photo of the item at gssupport@groomshop.com and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Horrible experience. Product was embroidered poorly. Items did not arrive in time for delivery to my groomsmen. Communication was poor and untimely. Blame the delivery company however your company chose them so it is ultimately your responsibility to ensure that your product is delivered timely or discontinue use of company”

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Posted 3 years ago

I know how frustrating this must be, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

“Not all my items were in the box when my shipment arrived. It was difficult to reach any sort of customer service seeing that their phone number posted did not work and email response took over two days and two emails later. I paid extra for shipping to have all my items in on time and obviously that did not happen. I did not get refunded for that extra shipping or any of the product, nor did my missing item get expedited. Quality of product is the only reason this reviews gets 2 stars.”

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Posted 3 years ago

I'm so sorry for the delay, we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 3 years ago

GroomsShop is rated 4.0 based on 683 reviews