“I like the store. Nationwide coverage, great selection of gear. Yet, the experience ranges from decent to downright bizarre. Some employees are genuinely helpful; others couldn't care less about customers. On a few occasions, I couldn't even purchase peripherals because the sales staff couldn't be bothered to assist. Twice, I was treated with suspicion and closely watched as a potential shoplifter. On one occasion, an employee even subjected me to a subtle interrogation. Ridiculous.”
“Last week I called to reschedule my grandson’s guitar lesson, I called two days before the lesson, would have been his last lesson. The person I talked to on the phone rescheduled it for a week later, same time. When we came in we were told that we were done, no lesson. The reason he gave was because time had expired on the contract. They didn’t tell me this when I asked to reschedule. Instead of trying to make it right they pretty much didn’t care. Guitar Center 👎🏼”
