GWlegal Reviews

Name: GWlegal
Address: 20 Chapel Street, Liverpool
Rating: 4.80

4.8 Rating 6,664 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

Questions

Metrics

4.8

Based on 6,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

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GWlegal 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent kind considerate and helpful couldn't ask for more”

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Posted 4 years ago

“GW Legal was generally good but didn't seem to communicate too well with other parties concerned ie Age LIfetime and Legal & General, but good with us. Maybe they didn't communicate with you ! As a result,the overall service although quicker than expected was from the customer's perspective was messy”

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Posted 4 years ago

“Extremely efficient company to deal with. I was kept well informed from start to finish and completion was very swift.”

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Posted 4 years ago

“GW.Legal explained everything in understandable detail with no hassle, wouldn't hesitate to use again”

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Posted 4 years ago

“Thank you GW legal, for bringing our equity release application, to a swift conclusion .”

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Posted 4 years ago

“Very easy to deal with, very patient with me to understand what was happening, the whole process was very straight forward.”

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Posted 4 years ago

“Very good service. Timely and efficient.”

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Posted 4 years ago

“OK until there is something out of the ordinary then everything comes to a stand still. Communication stops and don't follow up.”

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Posted 4 years ago

Hello Mr Mayne, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 4 years ago

“I am a property investor of 32 years’ experience the Managing Director of a multimillion-pound property investment company. I regrettably chose GW as our lawyer had changed companies and was contractually tied for a few months. I know what good service is and GW conveyancing department has proved itself the polar opposite. My lawyer was very slow with any response. The contact was distanced from the lawyer via a dizzy secretary who demanding a reference number equivalent to the enigma code EVERY time I called. Once put through I would generally find myself with my lawyers’ voicemail. She rarely called me back and when she did it was days later. It took days and sometimes weeks to get a response to emails sometimes never, I had to send many reminders. I expect she only worked part time and for this reason, I would now always ask the question before instructing any lawyer. I want a full-time lawyer as I am paying a full-time price. GW had an almost invisible and very confusing pricing structure with lots of shock add on's hidden in the completion statement. The base price is reasonable but then they put on a plethora of extra charges - Limited company fee of £345, BTL fee of £90 and add administration charge to almost every disbursement. I was given no reasonable explanation as to why they attached such costs. I have never seen these extra charges in 32 years. So be warned, don’t get suckered in by the lower headline base fee. 6 weeks after completion on 3 simultaneous properties, I still have no receipts to put through our books. I've made several requests for this. We are a portfolio landlord. I made it clear that I would need to know exactly what their charges would be going forward. I have had no response. I have therefore moved on and found an alternative. This has proved to be a wise move. In short, GW don't care. We have now moved on to a much more professional firm, who care about giving the customer a good service. The headline price is more expensive but there are none of these ridiculous add on's, so the overall cost is similar. We know what the final fees will be before we start. My lawyer responds in an average of 2 minutes via WhatsApp and email. I have a direct line to his mobile phone. The company is a large London based well known company. SUMMARY OF GW Conveyancing Poor service, nonresponsive Part time lawyer Lots of hidden add on’s Very, very slow The one star I gave because zero wasn't an available option. If I could , I would give minus 10.”

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Posted 4 years ago

“Very quick, friendly and helpful service. I have used other solicitors recently who have not replied, made spelling mistakes, and generally been very unhelpful. Therefore, it was a pleasure dealing with GW Legal.”

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Posted 4 years ago

“All contact with GWlegal was swift, efficient and courteous. Telephone calls were answered without delay. Michael MacElduff was on time and went through all the papers clearly. This firm brought me the least amount of distress. Completion came sooner than I expected.”

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Posted 4 years ago

“Our case was dealt with quickly and professionally, all our queries clearly explained/answered and we were updated regularly.”

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Posted 4 years ago

“From the very start I have been impressed with the friendly but professional way I have been dealt with. Helen & Gabrielle especially.”

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Posted 4 years ago

“I was kept fully informed and up to date during the whole process.Very impressed.”

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Posted 4 years ago

“My solicitor came to my house to go through the process of equity release his advise was clear and left nothing out very easy to understand the process. Excellent service”

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Posted 4 years ago

“Very friendly and efficient. The online account was very useful in keeping updated on my case. Non pushy and always available for advice and inforation.”

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Posted 4 years ago

“Found this firm very easy to deal with both solicitors were calm efficient and explained things thoroughly they totally guided me through process I would highly recommend them”

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Posted 4 years ago

“They were completely professional, easy to contact. Lots of care. All good.”

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Posted 4 years ago

“Very clear paperwork - also helpful telephone advice”

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Posted 4 years ago

“excellent staff and service,could not ask for any better.”

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Posted 4 years ago

GWlegal is rated 4.8 based on 6,664 reviews