GWlegal Reviews

Name: GWlegal
Address: 20 Chapel Street, Liverpool
Rating: 4.80

4.8 Rating 6,664 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

Questions

Metrics

4.8

Based on 6,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

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GWlegal 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service from GW only”

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Posted 4 years ago

“A brilliant and pleasant experience all the way through. I was a tad concerned in the beginning as the firm is hundreds of miles away from me but everything was great. I was kept very well informed at every stage (and in between) and I knew I could contact them for advice, help, reassurance etc at any time and would always get someone who knew what was going on with my case. The local solicitor, retained by the firm, who dealt with my paperwork was easy to talk with, didn't use lots of jargon and was very reassuring about what was happening. The whole experience was speedy, easy to follow and I was well supprted.”

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Posted 4 years ago

“Excellent service in a short space of time. All the staff were very very helpful and thorough . Bravo and thank you to you all from us both.”

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Posted 4 years ago

“Very professional and helpful.”

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Posted 4 years ago

“GWlegal are knowledgeable and helpful. Always friendly.”

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Posted 4 years ago

“It was a pleasure to be attended to our needs by GWLegal. The Solicitors, Alex and Imran , supported by Clare, gave impeccable and professional service with a friendly and courteous manner.”

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Posted 4 years ago

“Thank you for such an excellent service. Would highly recommend.”

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Posted 4 years ago

“Very well informed by GWlegal happy as such. Money was not put across when e-mail said it would be !!! Two days later still have not received the amount promised.”

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Posted 4 years ago

“exellent services”

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Posted 4 years ago

“It has been professionalp”

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Posted 4 years ago

“Professional and excellent service. Outstanding staff standards. Highly recommended.”

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Posted 4 years ago

“Very professional and Friendly.”

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Posted 4 years ago

“This was all rather painless! A lawyer attended and ensured all the documentation was correctly completed and that was about it. 16 days later - all done. Would certainly recommend.”

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Posted 4 years ago

“Very easy to deal with, always responsive to queries”

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Posted 4 years ago

“For equity release via Age Partnership: GWLegal have a clear process with progress updated on your account in their web site. It may feel like a production line at times, but it is fast and efficient. The surveyor's valuation and home visit were arranged quickly and went smoothly. The whole process took about one month. They were on track for 5 stars until the last, when I was told that completion would be on Friday and that they would send out the funds that day and the funds should be in my account early the following week. I asked why the funds were not being sent via 'same day' bank transfer, eg CHAPS, and was surprised that nobody knew what bank transfer method they used - they knew it was via 'TT' (Telegraphic Transfer), which covers several methods including CHAPS, SWIFT etc. I was uncomfortable with them sending my funds out on a Friday and not receiving them until the following week, as it is well known that Fridays are a common target for large money transfers, as hackers use the weekend to cover their tracks. GWLegal understood the concern and agreed to only send out the funds the following Monday, still, however, not clear which method they were going to use, ie same day or not. By Monday mid afternoon they had not sent the funds, and I had to chase them, but they responded quickly and the funds were sent soon after 3pm and received an hour later. So they do use same day transfer, almost certainly CHAPS, and if this had been made clear to me, I would have had no concerns. Perhaps their web site could clarify their system of funds transfer. Overall, I found the whole process from my initial enquiry to Age Partnership to the whole legal process from GWLegal very smooth, structured and efficient and I would certainly recommend them both. One tip - a warning if you mention you might want to buy solar panels with the equity released, as this might trigger the lender to misunderstand and include a 'special condition' on their offer and questions about where you got the panels from and have you leased them etc - yes, I know, you haven't got them yet - but it happened in my case and took me a while to straighten that out.”

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Posted 4 years ago

“Emma very good at keeping in touch and keeping to what was agreed or updating if a delay.However there was a holdup with a solicitor that turned out not to be a problem with the leasehold and we almost lost the offer except for the tremendous effort of our equity adviser,the rates had increased again but they went to the funder and we were accepted at original rate.Thank you to all.”

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Posted 4 years ago

“made everything very easy to understand”

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Posted 4 years ago

“very pleased with the service provided”

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Posted 4 years ago

“Hassle free - well informed service. Good customer care. Thank you”

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Posted 4 years ago

“Very prompt and efficient service. Would definitely recommend GW Legal.”

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Posted 4 years ago

GWlegal is rated 4.8 based on 6,664 reviews