GWlegal Reviews

Name: GWlegal
Address: 20 Chapel Street, Liverpool
Rating: 4.80

4.8 Rating 6,664 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

Questions

Metrics

4.8

Based on 6,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

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GWlegal 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and great to deal with”

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Posted 2 years ago

“The service we received was very efficient and swift. All queries were answered promptly by the friendly staff.”

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Posted 2 years ago

“faultless and very helpful with my dealings over the past few months”

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Posted 2 years ago

“Painless dealings with GWlegal - thank you for your help.”

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Posted 2 years ago

“GWLegal helped to give me a lot of peace of mind and was very professional.”

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Posted 2 years ago

“Service efficient but I received peremptory phone calls and did not feel like a client at times.”

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Posted 2 years ago

“Had to ask for updates which should have been done from their end.”

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Posted 2 years ago

“Professional, polite and a very speedy service.”

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Posted 2 years ago

“Quick efficient understanding professional”

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Posted 2 years ago

“GWlegal were selected/recommended by Age Partnership and we would have hoped this came with subject matter expertise and a joined-up approach but neither of these were the case. The solicitor that conducted the home visit repeatedly had to call the office to answer our questions. It was also astonishing that the email that the solicitor used to transfer documents was personal and not a business one. Surely this is a breach of security and possibly GDPR too. When arranging the home visit the solicitor was asked repeatedly what evidence was required to prove identities and told that nothing was required of Edward Markham because his daughter Kerry was acting on this behalf. Then when actually meeting, we were told that birth and marriage certificates were required for Edward. We told the solicitor in advance that Margaret and Edward had no photo ID, and this was acknowledged, only for this to be repeatedly demanded when in person. Not being told in advance, and in reality, the things being agreed in advance were changed, caused undue stress and delays. The solicitor also asked for buildings insurance, which was supplied during the home visit, which was deemed acceptable only for things progressing so slowly that the insurance actually got close to elapsing and GWlegal/Canada Life then insisted that the insurance was renewed early and a new round of paperwork had to be submitted. If the original submittal was dealt with in a timely manner then this would not have been unnecessary. Throughout the equity release process, time has always been critical. We found the lack of pace and lack of feedback on progress especially stressful and frustrating.”

Helpful Report

Posted 2 years ago

Hello Mr Markham, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

“Telephone: very patchy, when leaving please contact not always happened. Charges: 2 items for £99.00 seems expensive:- Shortfalls and Redemption. Overall experience was very stressful, would appreciate a conversation, please.”

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Posted 2 years ago

“We have nothing praise for the professionalism and care taken by everyone we've come into contact with. You've made everything very straightforward. Top marks.”

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Posted 2 years ago

“"Simply The BEST " EMMMA Gilhooley and the team around her are Amazing Emma went above and beyond to get my case over the Line Thankyou Highly Recommend GWLegal”

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Posted 2 years ago

“I had first class advice and help right through the process.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Everything went very smoothly and no problems at all”

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Posted 2 years ago

“I am glad I chose to go with the recommended solicitors, pricey, but they processed the deal within 3 weeks . Thank you for your great service in this matter.”

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Posted 2 years ago

“Very fast and efficient service. The home visit was very relaxed with the consultant taking time to explain everything thoroughly and answer my questions. However, when I received the paperwork (and there was a lot) I was under pressure to review it immediately. I needed to push back to give myself time to read all the documents as I was working. I sent an email explaining that I wouldn’t be able to review the paperwork for a few days but still received chaser emails to review the documents. Overall a very good service, just felt a bit pressurised to wok to their timeline rather than mine.”

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Posted 2 years ago

“Very professional friendly service kept me informed at each stage from start to finish”

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Posted 2 years ago

“Had a great experience using GWlegal always helpful and able to inform me of where we were in the process”

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Posted 2 years ago

GWlegal is rated 4.8 based on 6,664 reviews