“I ordered a tracksuit for my husband for £89 which when he went to try on it was to small (only got his arms in) We sent back first class tracked delivery. They sent the tracksuit back saying we had damaged it and refused to exchange the size for us. We had only opened the package for 2 minutes and they are claiming we have caused damage to it which we hadn’t. I’m now £100 out of pocket, terrible and gutted!”
“Requested a refund on my order which was still not dispatched since I ordered on 26/12/2020. I was given tracking number which says that parcel is still in the hub. My refund was ignored by Joanne, Customer Service Manager. She kept giving me tracking number which brings back to the their whorehouse. Until this day I have no package, no money back. And very unhelpful service. Will have to speak to the Bank to redraw my money for them. Very upsetting”
“Husband tried to cancel an erroneous order straight away after making it. Apparently this isn’t possible so we have to await delivery and waste time / money / plastic returning everything for a refund minus our costs. Terrible customer service. Misleading codes and website payments. They must be using underhand tactics as they are a struggling business. Won’t be using again. Poor refund policy is always a telltale sign of an unprofessional company.”
“The customer service is so terrible.
I have not received the item which I ordered on 26th October yet, and I am tracking this shipment but it seems that the shipment has not been proceeded. So I sent emails about this problem to the customer service, but I have not received the reply yet. Therefore I sent email again that I want to cancel my order because I have not received the item and reply, and then I received their reply that they can't cancel my order. I can't understand, and this is almost deceiving.
I just want to receive the item which I ordered, but I want them to cancel my order if I they don't provide the item.
I want to alert this company to police if I live in UK.”
“the worst people to buy from!!
i ordered something for my wife i put in some discount codes which went though on the booking when the payment went though they had charged me the price before discounts!! when i contacted them they said that two code couldnt be put in at the same time which is a lie as they went in!
i spoke to too many members of staff about this and they said it had come and that was the end of it
when they finally admitted they are in the wrong with the parcel after 29 days they now have said that they can refund me with nothing else but a poor sorry”
