“Husband tried to cancel an erroneous order straight away after making it. Apparently this isn’t possible so we have to await delivery and waste time / money / plastic returning everything for a refund minus our costs. Terrible customer service. Misleading codes and website payments. They must be using underhand tactics as they are a struggling business. Won’t be using again. Poor refund policy is always a telltale sign of an unprofessional company.”
“Agree with all reviews on here and also trust pilot. DO NOT USE !!! Apalling customer service , orders are not dispatched. Lots of unhappy customers who have no Xmas presents to give.”
“Iv bin waiting for my order 2 weeks iv bin in touch with customers services and thay sed my order will be here this week but that was last week now I had an email from them to say it will be here last Friday but yet agen thay have just lied to me as I will show you”
“I purchased a pair of plum coloured leggings and a matching tee back in February from Gym King Women, for wearing in the gym. I have only recently been wearing them to the gym to work out for treadmill and leg press sessions (within the last 4 weeks) as I chose to wear my older clothing until I had toned up as the leggings were slightly see through. On Saturday evening I noticed that the leggings have split at the seam on the right inner thigh, mainly because I noticed that I had a fabric burn to that exact area, which matches the size and shape of the split. I checked my other gym king leggings and noticed that a second pair has also started to come threadbare at the seam, but on both legs. I am a size 10 wearing a 10-12 so it’s not a size issue. I contacted gym king to see if this was a common issue as you would expect workout leggings to be durable. Their customer service team replied and informed me that they are a lifestyle brand with a heavily gym influenced focus and cannot guarantee durability in their clothing.
I probably won’t buy from them again, quite disappointed because the two tees I have are really comfy, along with my waffle hoodie. I wasn’t after my money back, just wanted clarification if it’s a known issue. Their gym king women Instagram is basically all models wearing their clothes to run errands and pose with coffee cups, backside thrust out & full face of make up lol. Probably should have checked this out first to be honest as it gives a good idea of what they are actually all about as a brand.
The kicker? I posted this review elsewhere and they basically tried to strongarm me into removing it. Disgusting.”
“I am extremely disappointed with my recent purchase of clothes. I spent over 400 euros on this product, only to never receive it. Despite emailing customer support twice, I have not received any response or resolution to my issue. This is completely unacceptable and has left me feeling frustrated and cheated. I would not recommend anyone to purchase from this company”
“I have been waiting since Christmas a refund as parcel not received I’ve had no cumincation what so ever from this company there are ripping people off there has been so many bad reviews lately and top it off they shut there phone lines because they don’t want to give people there money there saying they sent the parcel and they haven’t”
“Bought Poly Ombre Navy/Teal men's t-shirt. After 2 washings chest emblem peeled off. Tried to contact customer service via email and no reply. Do not recommend.”
“Charged £3.50 for shipping and then realised I have to pay for returns at my own cost so another £3.20 so £6.70 to buy try an item, won’t be ordering again”
“Not all of my items came and when I finally got in contact with gym king they said I need to contact the courier when gym king are the ones who are liable I will never order from gym king again and seeing all of the reviews I have no clue how they are still in business.”
“Your customer service is abysmal ORDER #WEB833266 was placed on 19/11/2021 when it didn't arrive you asked me to return a form with some ID and then you haven't bothered to even update me or provide a refund. Don't you think its about time you got your finger out?”
“Placed order on Black Friday and when received my order I have a missing item.
Have emailed them 4 times and get nothing back other than an automated response. Utterly disgusting! Will not be using ever again and I hope they respond soon or I will seek advice from Trading Standards”
“Requested a refund on my order which was still not dispatched since I ordered on 26/12/2020. I was given tracking number which says that parcel is still in the hub. My refund was ignored by Joanne, Customer Service Manager. She kept giving me tracking number which brings back to the their whorehouse. Until this day I have no package, no money back. And very unhelpful service. Will have to speak to the Bank to redraw my money for them. Very upsetting”
“the worst people to buy from!!
i ordered something for my wife i put in some discount codes which went though on the booking when the payment went though they had charged me the price before discounts!! when i contacted them they said that two code couldnt be put in at the same time which is a lie as they went in!
i spoke to too many members of staff about this and they said it had come and that was the end of it
when they finally admitted they are in the wrong with the parcel after 29 days they now have said that they can refund me with nothing else but a poor sorry”
