H Samuel Reviews

2.6 Rating 286 Reviews

40 %

of reviewers recommend H Samuel

2.6

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Avg Email Response Time	-1 hours

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About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

How does H Samuel deliver?

Helpful Report

(1 month ago)

H Samuel delivers items by Courier and Postal Service.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ Avoid like the plauge. Lied about attempting to deliver after I was in all day, they then won't refund until the delivery company deliver back to them. TERRIBLE ”

- Anonymous

“ Ordered a watch on 17th Dec. Website and confirmation promised delivery pre Xmas. Item delivered on 29th. No updates from H Samuel and when discussing on their live chat, the operator was rude, dismissive and ended the chat without any resolution. Woeful service ”

- Anthony Derek Taylor

“ Ordered ladies watch on the 17th December said will be delivered on 23rd or before . Received email today 22rd NOT IN STOCK ? How hard can it be for H Samuels to check stock levels when someone places a order, now gone to AMAZON paying extra for a guaranteed delivery before Christmas. Will definitely NOT use H SamuelS again they clearly do not care about customers. ”

- Douglas TERRY

H Samuel Reviews

Delivery - Average