“I love your products, don’t get me wrong… what I didn’t care for, was the fact that there was only a 10% discount at the beauty show this year!! Before, it was buy 2, get one free which really helps us out. But Tarriffs?? Really?? You don’t have supplies in warehouses that were already here?? And besides, the tariffs are fluctuating all the time as far as how much Trump and the xoorts are deciding ?!? Just really disappointing in your company for not looking out for your customers”
Hello Valerie,
We understand your concerns regarding the additional charges. The recent tariff implementations have unfortunately affected many industries, including ours, and we’ve done our best to minimize the impact on our customers. With that being said, we recognize how important transparency and fairness are—especially to our valued customers like yourself.
May 12, 2025: A temporary 30% tariff adjustment went into effect for a 90-day period.
These ongoing changes have led to substantial cost increases across the category. To help offset a portion of this impact, we’ve applied a 10% tariff surcharge. While this doesn’t fully cover the added costs, we continue to absorb the majority to minimize disruption to your business and maintain the product quality and consistency you expect. We have been being charged the tariff amounts since the beginning of March.
We are so sorry again. Please let us know if you have any other questions or concerns, we are happy to help the best we can!
“I’ve been a loyal customer of Hairtalk as a professional stylist for close to 15 years, and I’ll be honest, due to the prices raising with nearly every new order I’ve placed and now the new “tariff” charges, I’ve began testing out different more affordable extension companies. Just thought you should know.”
Hello Sheri,
Thank you so much for your loyalty and support over the past 15 years — that truly means a lot to us. We completely understand your concerns regarding pricing and recent changes like the tariff charges. Your feedback is incredibly valuable, and we're sorry to hear that this has led you to explore other options.
Please know that we’re constantly evaluating our pricing structure while working hard to maintain the high quality and service standards you've come to expect from Hair Talk. If you’d be open to it, we’d love the chance to discuss your concerns further and see how we can better support you.
Thanks again for sharing your thoughts!
“First I paid for quick delivery and it still came late and I buy hair frequently from here but it just keeps getting thinner and thinner the hair falls out of the tape very easily. I used to recommend to all my coworkers”
Hello Irene,
we are sorry to hear that you are not completely satisfied with your recent Hair Talk Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email and include a photo of all your extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email, and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
“I have been ordering from this company for years now and it just keeps getting more and more frustrating. Every time I do express shipping, it never comes one time or shows up. This time I had two day free shipping and it’s still not here four days after expected date.”
Hello Amber.
We are sorry to hear that you are not completely satisfied with your recent experience. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email. Our team will be on the lookout for your email, and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
“Not your fault but I had to pay $130 in duties on the hair so didn't really same much money at all unfortunately. I've never had to pay duty on something so light weight so just unfortunate, will review the hair when it is recieved.”
Hi Amber,
Thank you for sharing your thoughts with us! We’re so sorry to hear about the unexpected duties you encountered; that can be really frustrating. Our goal is to provide a great experience for our customers, and we appreciate your understanding in this matter.
Once your hair arrives, we can’t wait to hear what you think! We strive to create high-quality products that bring joy to our customers. If you have any questions or need assistance in the meantime, please don’t hesitate to reach out. We're here to help!
Wishing you a fantastic day,
The Hair Talk USA Team
“The tape ins are very nice, however I was told that all the hair sold has a body wave or body to it. I was expecting and hoping for a wave pattern at the least. They are straight. Will work with what I was given but disappointed somewhat. The quality is excellent though.”
Hello Beautiful,
Thank you for taking the time to share your experience with us! We're thrilled to hear you love the quality of our tape-ins. We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!
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