“They sent me the wrong product and after 5 attempts to email customer service, I cannot get anyone to respond. I’m have called and messaged all of their social media platforms. Nothing. For what I spend here I am shocked at the blatant disregard for providing the proper products!”
“Tammy is the BEST!! She helped me with the processing of my order and quickly and efficiently solved my issue afterwards. Very friendly, professional and made the whole experience enjoyable.
Looking forward to my appt with Natalie @ Hot Box Salon in Las Vegas!!”
Hello Gorgeous! Your kind words mean the world to us! Thank you for sharing your positive experience. We're committed to providing excellent service, and we hope that you enjoy your Hair Talk Extensions!
“I love your products, don’t get me wrong… what I didn’t care for, was the fact that there was only a 10% discount at the beauty show this year!! Before, it was buy 2, get one free which really helps us out. But Tarriffs?? Really?? You don’t have supplies in warehouses that were already here?? And besides, the tariffs are fluctuating all the time as far as how much Trump and the xoorts are deciding ?!? Just really disappointing in your company for not looking out for your customers”
Hello Valerie,
We understand your concerns regarding the additional charges. The recent tariff implementations have unfortunately affected many industries, including ours, and we’ve done our best to minimize the impact on our customers. With that being said, we recognize how important transparency and fairness are—especially to our valued customers like yourself.
May 12, 2025: A temporary 30% tariff adjustment went into effect for a 90-day period.
These ongoing changes have led to substantial cost increases across the category. To help offset a portion of this impact, we’ve applied a 10% tariff surcharge. While this doesn’t fully cover the added costs, we continue to absorb the majority to minimize disruption to your business and maintain the product quality and consistency you expect. We have been being charged the tariff amounts since the beginning of March.
We are so sorry again. Please let us know if you have any other questions or concerns, we are happy to help the best we can!
Hello Beautiful,
Thank you for the glowing review! We’re thrilled to know you had an exceptional experience. Your recommendation means a lot to us, and we hope you feel beautiful in your new Hair Talk extensions!
“I’ve been a loyal customer of Hairtalk as a professional stylist for close to 15 years, and I’ll be honest, due to the prices raising with nearly every new order I’ve placed and now the new “tariff” charges, I’ve began testing out different more affordable extension companies. Just thought you should know.”
Hello Sheri,
Thank you so much for your loyalty and support over the past 15 years — that truly means a lot to us. We completely understand your concerns regarding pricing and recent changes like the tariff charges. Your feedback is incredibly valuable, and we're sorry to hear that this has led you to explore other options.
Please know that we’re constantly evaluating our pricing structure while working hard to maintain the high quality and service standards you've come to expect from Hair Talk. If you’d be open to it, we’d love the chance to discuss your concerns further and see how we can better support you.
Thanks again for sharing your thoughts!
Hello Beautiful,
Thank you for the glowing review! We’re thrilled to know you had an exceptional experience. Your recommendation means a lot to us, and we hope you feel beautiful in your new Hair Talk extensions!
“I'm alittle disappointed, I paid for 2 day delivery, a week and 2 day's later they came. The hair ring isn't the quality of your old hair ring. I've been with yall for a long time.”
Hello Rachel!
We truly appreciate your feedback and are sorry to hear about the delay and the quality issues with your hair ring. Your loyalty means a lot to us, and we're committed to providing you with the best experience possible. Please know that we're always here to help and improve. Thank you for being a valued member of the Hairtalk family!
“Overall I’m satisfied with everything. My only ‘complaint’ is the shipping. I wish there was another option that was cheaper. I don’t usually need my products within 2-3 days so a longer shipping time would work for me. I just hate paying $20 shipping on $30-40 worth of product.”
Hello Mary!
Thank you for taking the time to share your thoughts with us! We're glad to hear that you're satisfied with everything. We completely understand your concern about shipping costs, and we appreciate your feedback. We're always looking for ways to improve our services and your input helps us in that process. Thank you for being a valued part of the Hairtalk family!
Hello Gorgeous! Your kind words mean the world to us! Thank you for sharing your positive experience. We're committed to providing excellent service, and we're thrilled that you enjoyed your Hair Talk Extensions!
Hello Beautiful, Thank you for the glowing review! We’re thrilled to know you had an exceptional experience. Your recommendation means a lot to us, and we hope you feel beautiful in your new Hair Talk extensions!
Hello Beautiful!
Thank you so much for the fantastic review! We’re delighted to hear that you enjoyed the quality of our hair and had a smooth ordering experience. Your satisfaction means the world to us, and we appreciate your kind words about our packaging as well. If you ever need assistance, we're here for you! Thank you for being a part of the Hairtalk family!
Hello Beautiful!
Thank you for the wonderful feedback! We're thrilled you love your Hair Talk Extensions. Your satisfaction with our extensions and products is truly important to us. If you ever need any assistance, please don't hesitate to reach out to us. We are always here and ready to help. We appreciate your support!
Hello Beautiful, Thank you for the glowing review! We’re thrilled to know you had an exceptional experience. Your recommendation means a lot to us, and we hope you feel beautiful in your new Hair Talk extensions!
“First I paid for quick delivery and it still came late and I buy hair frequently from here but it just keeps getting thinner and thinner the hair falls out of the tape very easily. I used to recommend to all my coworkers”
Hello Irene,
we are sorry to hear that you are not completely satisfied with your recent Hair Talk Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email and include a photo of all your extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email, and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
Hello Gorgeous! Your kind words mean the world to us! Thank you for sharing your positive experience. We're committed to providing excellent service, and we're thrilled that you enjoyed your Hair Talk Extensions!
Hello Beautiful!
Thank you for your 5 Star review and recommendation! If you ever need any assistance, please don't hesitate to reach out to us at info@donnabellahair.com. We are always here and ready to help. We appreciate your support!
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