Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 832 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked online for a service Feltham Autocentres , paid 229 upfront dropped the car at 8.30am. They called us after a few hours to tell us they “found things” .. 2 front tyres had cracks , pollen filters , brake pads and disks needed .... Quoted plus 1000 to which my husband said no way , refused the tyres , my husband is a mechanic he told them he could get tyres cheaper and do it himself. So they quoted about £250 for pollen filters and All round brake pads and disks , we agreed for them to do it. It took the whole day until just before 5pm in a Saturday for them to call us , we get there and were shocked to be told our bill is £800 to which my husband flatly refused saying that was not the price he agreed to on the phone. The manager was very rude and aggressive and at one point told us if we can’t afford it then we can agree a monthly plan, ha ha jokes. Police told us it’s a civil matter they can’t help but gave us some advice. Halfords told us the calls are recorded so we said yes go ahead pull the recording , prove us wrong. Oh no they says, the recording can only be retrieved on Monday. My husband told them , ok then remove those parts and put the old parts back , “oh no we can only do that on Monday” so now we have no car for the rest of the week end since we are not agreeing to pay £809 for something we did not agree to , we must wait until Monday. I believe the guy who spoke to my husband may have made a mistake .. on the other hand we bought our car in November , second have , 2016 Mercedes amp , we haven’t used it much in the 3 months since Covid and now I am even suspecting that perhaps the brake pads may not have even been worn ...... come Monday we will ask them to put the parts back and my husband will check for himself. In hind sight my husband could have done it himself but he’s tired and busy so we thought Halfords is reputable let’s just pay the £229 for the service. We will insist on listening to the recording for peace of mind. We will never deal with Halfords again , ever !!!!!”

Helpful Report

Posted 5 years ago

“Had m.o.t failed due to brake imbalance but Iv been offered new brakes for £300. Obviously I had doubts so I took the car to another garage and the car has passed its m.o.t with no advisories (Halfords had 5 advisories and a dangerous defect) . Dodgy and won’t be using again”

Helpful Report

Posted 5 years ago

“I took my car in for a service and was then quote over £1200 for ‘repairs that needed doing’ seeing as the car had a health check at another garage not so long ago and everything was fine they can jog on. I won’t be using them again and won’t recommend them. Plus it cost £31 for a puncture repair and light bulb change and that was with AA discount!”

Helpful Report

Posted 5 years ago

“Halford service centre, If there was a zero that’s what you would receive. Halfords repaired car as the engineer light came on £1500 it cost the light did not come off, went back to resolve the problem as it they said it needed a sensor another £1000 still not off and they are not taking responsibility. We have emailed, phone till this day have received a call back we are in June. There fix my arm legs in my car in December went to get new tyre fitted at a tyre shop and there said the car needs arm legs again. This was done By so call Halford in December 19 and in June it needs doing again. There are a rip off. I believe the ombudsman should look into this company.”

Helpful Report

Posted 5 years ago

“Went to have headlight bulb changed at Preston Centre as according to the internet very difficult...expected to take a while and probably cost around £30....excellent staff took less than 10 mins, did it for free Excellent!”

Helpful Report

Posted 5 years ago

“Took my car for mot to cotteridge depot attached to my mot certificate was a recommendation to have the timing belt & water pump & belt changed with a quote for £671.31 I have already had this work done 12months ago cost £280.00 by Jt motors stirchley who are they trying to kid !!!!!!!”

Helpful Report

Posted 5 years ago

“My son took his car to Halfords Harrogate, whas charged an extortionate price for Brake disks and tyres fitting , They also said for it to pass its MOT it would need 2 rear New springs and 2 Shock absorbers as they were leaking oil shock absorbers as they were leaking oil , Took the car to another garage or showed me there was no fluid leaking at all from the shock absorbers and they were absolutely fine, the car passed the MOT with no advisories.”

Helpful Report

Posted 5 years ago

“I have had an issue both in service and in a lack of customer care. I spent £1300 having a service, mot and parts replaced that I had previously been told had 'plenty of miles' in them, then had my car returned with a broken shock absorber that Halfords are neither taking ownership of nor are they dealing with the matter with care and due time.. I complained about the service at the start of April, I have emailed, tried calling, left voicemails... I'm still waiting to hear from Halfords autocentre.. it's now mid June. Won't ever use this service again. Avoid.”

Helpful Report

Posted 5 years ago

“Booked my car in at the York Autocentre yesterday morning for 8.00am as the engine kept cutting out and with a jerking movement. At 8.40am the fault was diagnosed and after a telephone call from a very helpful gentleman called Eric advising me what the diagnostic test had revealed and the total cost to fix it, I confirmed the work to go ahead and by 11.00am parts were fitted and the car is now back on the road. Five star service and will definately use again. Thanks Halfords and thanks Eric.”

Helpful Report

Posted 5 years ago

“I paid £49.99 for a warranty diagnostic from Halfords in Bournemouth which I was then advised by AUTOPROTECT was not sufficiently detailed enough to cover the warranty. Halfords however advised that AUTOPROTECT didn't question their diagnostic report. AUTOPROTECT and HALFORDS AUTOCENTRES are meant to be experienced business partners providing diagnostic and repairs covered under the warranty but this certainly does not seem to be the case and I am sceptical about this whole process.”

Halfords Autocentres 1 star review on 4th June 2020

Helpful Report

Posted 5 years ago

“I had a air con re gas last year on my new used car it lasted a couple of months and it stopped working again so I went back to have it checked again they re filled it and said everything was ok no leaks a couple of weeks later it’s not working again.”

Helpful Report

Posted 5 years ago

“Went to the Eastbourne Auto Centre on Lottbridge Drove,where they carried out a full safety check on my car. They were so helpful and friendly. But the most important thing was they were honest and advised me that the car was fine and there was nothing that needed doing to it straight away. Just an advisory on some tyres. They are always busy there and I think that's why people go as they feel they are not going to have to pay for unnecessary work on their car. Once again thank you for your honesty.”

Helpful Report

Posted 5 years ago

“I don't know why the shop was open in Chatham, Kent. Customers are treated like children and told off for picking up a wrong item and putting it back. If they do not want customers touching any stock, then only do online sales only, click and collect or have staff pick up the stock only and serve one customer at a time. It was an unpleasant experience and some staff obviously do not want to be there serving customers and should just stay at home.”

Helpful Report

Posted 5 years ago

“Had a car service with Halfords they Said they did the service but told me to get my said they did the service but told me to have my wiper checked they recommended me to a specialist . Instead I went to a family mechanic who replaced for wiper motor I asked him to check over the vehicle to make sure that they had done the service as when I went to pick up my car they were all outside the Helford centre having a barbecue and my car was in exactly the same place that I had left it with them . He checked the vehicle and showed me the oil filter and that it was completely black They had not done any service at all and have charge me Over £200”

Helpful Report

Posted 5 years ago

“Very good service from marty at the olton halfords .phoned up as my right indicator had gone asked to bring it down which I did and was fixed straight away .lovely and friendly garage :-)”

Helpful Report

Posted 5 years ago

“Halfords selling bikes online without stock !, I paid the full price but then was told no stock available ,still waiting on my refund !.The feeling I have is these people circulating cash by selling stock they dont have ,exactly like a scam company does!”

Helpful Report

Posted 5 years ago

“Rang Halfords this morning as needed a new battery. Very impressed told to take the car straight to them, lucky we had'nt switched the car off, took it straight in and 10 minutes later it was done. As this is in lockdown and they are busy very impressed.”

Helpful Report

Posted 5 years ago

“Very dishonest!! They damaged my locking wheel nuts and locking wheel nut key,and they said it wasnt their fault cause they were too tight. I contacted customer service and they said nothing wrong happened. Unbelievable,they didnt even apologize. I had to go to different garage to change the wheel nut for extra cost. Well done Halfords in Hertford!!!”

Helpful Report

Posted 5 years ago

“I booked a free repairs check took my car to Halfords in Ipswich, the person was rude tried charging me £50 for diagnostic because car had a slight misfire I told them it’s the spark plugs or coil pack, another bloke who works there butted in and said what do u know about diagnostics, so I played dumb and said on old cars this is more then likely the problem, and they both tried making me look stupid, they tried telling me that a 16 year old car wasn’t old, even tho I took my old car there which was a newer car and they told me the car was old, and wasn’t worth repairing, and in my new car which is a year older then my last car they said that spark plugs would last about 40000 miles so it wouldn’t be the spark plugs baring in mind they never even looked at car or knew the mileage done in the car , so I said I ain’t giving them£50 for them to tell me what I told them, then 2 of there workers where so rude because I wouldn’t let them rip me off, baring in mind it was a free repairs check I booked it in for, so I followed my gut and changed spark plugs and coil pack myself after diagnosed my car myself and now car run sweet as, they would have charged me nearly £300 by the end so I changed the plugs and coil for £53 so people take this advice and always get a second look at car before you get any work done because they will rip you off if you give them a chance to, £50 for diagnostic , you can buy the tool for £20 and look fault code up on internet, I’ll never use these guy ever again and my advice to everyone who plans on using them don’t I’d rather use any other garage then them, so my advice to Halfords you need to sort ur staff out with customer service and tell them to stop ripping people off”

Helpful Report

Posted 5 years ago

“Garage In Enfield very dishonest people simply looking to make money by taking money for work they have not carried out at a time when they should be supporting essential workers to stay on the road they are using the opportunity to rip people off. Will never use this garage again.”

Helpful Report

Posted 5 years ago

Halfords Autocentres is rated 1.9 based on 832 reviews