Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 832 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

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“Price is too high , won't go back, stick to local garage and get the parts cheaper from eurocarpart, Pay labour”

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Posted 5 years ago

“The customer service at Hartlepool Halfords branch is terrible... do not go there... do not get tyres fitted there!!”

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Posted 5 years ago

“I'm starting to doubt this garage now, after many years of use. Very recently bought a second hand car and have realised it has a small oil leak - nothing showing on dashboard and car drives perfectly (told a new oil sump was added upon purchase/service and that its more than likely the sealant that is causing the leak). Halfords quoted me £900 in repairs as they "think" another leak is coming from the back of the gearbox. Therefore they need to take out the gearbox and completely renew the clutch. Have spoken to the garage I bought the car from who have said it would cost no more than £300 IF they needed to do all those repairs. Halfords cost £60/hr for labour charges, which bumps up the price massively. I will try to use smaller local garages from now on as I just believe they charge a crazy amount along with trying to find any fault they can. Have been told they work on commission so obviously try and find more work if they have to, but the work is not always necessary. Also once had new windscreen wipers put on, under 12 month warrantee but I was never told this, and a year later at next MOT wipers failed and I had to pay for new ones again! I always felt they were a reputable company but have read some poor reviews about them. It's a wonder any car comes out of an MOT actually passing! Always have an extensive bill whenever I use them”

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Posted 5 years ago

“Amazing customer service”

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Posted 5 years ago

“My personal experience with halfords (south Tottenham branch) has been excruciating to say the least. I purchased a bicycle for over £500 and it fell apart in traffic 10 minutes after leaving the store. I returned the default cycle only to be accused by a member of staff (Garry) of trying to get one over on halfords. Moving forward the cycle i had purchased had liquid brakes and I found myself going back to halfords on average 3 times a week with problems pertaining to said breaks this continued for the better part of the year( I kid you not) many of the staff were dismissive to say the least store manager Andy wasn't very helpful even though he tried... half heartedly I believe he felt sorry for me at this point .the assistant manager Chad was extremely rude and obnoxious I had witnessed this while standing in line waiting to be served and low and behold Chad's attitude was no different when it came to myself. I continued to go back to halfords to find a solution to the breaks that had been malfunctioning from the very first day and to date the breaks are not in working condition .I had made contact with head office on numerous occasions and that also had little to no effect. On my last visit I let the assistant manager Chad know exactly how I felt with no filters and that ignorant man let slip that my line of bike had been recalled over faulty breaks but insisted that mine was the exception while grinning awkwardly at that point I walked away either that or go ballistic. Like a glutton for punishment i had returned and a man with a very bad attitude named Daniel attempted to assist this resulted in a full blow argument on the shop floor after I asked for a break down of what exactly I was paying for. At this point I was a regular at halfords and was paying to rectify a reoccurring problem and frankly had enough. The store manager intervened and I was asked to bring in my receipts for outgoings and I was more than happy to . At least this would give him a chance to see the injustice that had taken place. On producing receipts it was pointed out that a handful was blank? I was speechless but knew exactly who had last served me(Daniel! ) I requested that he came to the desk as I demanded an explanation at this point Andy had made me aware that Daniel had been suspended pending an investigation, and like that my money dissolved I have never been back but strongly advised that any persons thinking about purchasing a bicycle or seeking repairs look else where save yourself the drama if your looking for a friendly service with a smile this is not the place.”

Helpful Report

Posted 5 years ago

“Hi, I want to share my opinion on the staff at Halford Bolton as of today, I had an hour to spend my Van for MOT at 12.40, I was there at 12.30, but due to a viral virus it was written on the site that the store was down and not even working I saw nothing, went outside the door of downtown Mott and waited half an hour for the attendees to look at me smartly and laugh. Then one of the employees came to me and told me that I was already late to get to my garage because I had to be there at 12 and 40 and was there to go to the reception, given that a virus was announced today that did not more people should be approached 2 meters away. I was standing in front of the garages, which saw me very well and could come to me and make fun of me and finally kicked me out of the workshop. He was not interested and shut up, so at this point it is very, very bad and he talks very bad in semi -ford and just thinking of taking people's money and then chasing them like a wild dog. I'm very disappointed with their attitude and the attitude they told me and I have no words at all, they took my money, they didn't even want to talk to me on the phone about my situation and they didn't even give me explanations, they just kicked me out of the service and hang up. That's unacceptable. I'm very disappointed with their attitude and the attitude they told me and I have no words at all, they took my money, they didn't even want to talk to me about the situation I created, and they didn't even they give me explanations, they just kicked me out of the service and for they made the handset This is unacceptable. I'm very disappointed with their attitude and the attitude they told me and I have no words at all, they took my money, they didn't even want to talk to me about the situation I created and they didn't even do it they explain, they just kicked me out of the service and hung up. This is unacceptable.”

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Posted 5 years ago

“Car went in for brake fluid change came out with noise from engine. I'm very sorry to hear about your recent experience involving our Luton Autocentre. It is with regret we read that this visit has caused some disappointment to yourself. I have spoken with the Senior Manager for the area regarding your claim, we have both agreed that a brake fluid change being conducted would not cause an issue with the timing belt. The belt is concealed within the engine unit and would not need to be touched during a brake fluid change. At this point in time, we would not accept liability for any issues present with the timing belt, however, we would be more than happy to obtain quotes for you should you wish to get this repaired through ourselves. Please let me know if this is something you wish to do and I can arrange for the quotes to be sent to you. Avoid and take your car to an independent.”

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Posted 5 years ago

“Swansea New Cut Road MOT Major Service 19/03/20. Excellent service and nothing too much trouble for the centre manager. Will call again.”

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Posted 5 years ago

“I broke down at 5/20pm on 20/3/20 telephones AA Breakdown they told me my Alternator had failed needed a new Alternator i telephoned Richard (manager) at HALFORDS AUTOCENTRE AT PORTRACK LANE STOCKTON OPPOSITE B&Q AND TOLD HIM I HAVE JUST BROKEN DOWN AND THE AA BREAKDOWN SAID THEY WOULD BRING MY CAR TO HIS GARAGE AND RICHARD SAID HE WOULD WAIT TILL I GOT THERE BECAUSE THEY SHUT AT 6PM BUT DONT WORRY HE WOULD WAIT TILL I GOT MY CAR INTO HIS GARAGE HE SAID LEAVE IT WITH HIM HE SAID IT WOULD BE FIXED ASAP OVER THE WEEKEND OR AT THE LATEST 4 DAYS BECAUSE HE HAD TO ORDER PARTS AND WITH IT BEEN OVER THE WEEKEND I THOUGHT IT WOULD TAKE LONGER BUT RICHARD AND HIS TEAM DOWN AT HALFORDS AUTOCENTRE AT PORTRACK STOCKTON ORDERED THE PART AND HAD MY CAR FIXED WITH NEW ALTERNATOR THE VERY NEXT DAY, THANK YOU RICHARD AND ALL YOUR MECHANICS AND STAFF ONCE AGAIN WHAT A FANTASTIC JOB YOU DONE ON MY VEHICLE AT VERY SHORT NOTICE I HAVE USED THIS GARAGE ON ALL OF MY VEHICLES IN THE PAST AND THEY HAVE ALWAYS DONE A GREAT JOB AND VERY GOOD PRICE SO ANYONE READING THIS REVIEW I HIGHLY RECOMMEND RICHARD (A REAL GENTLEMAN) AND HIS TEAM, I WILL ALWAYS USE THIS GARAGE FOR ANY FUTURE REPAIRS AND MOT AND SERVICES ECT GREAT JOB DONE THANX AGAIN GUYS TAKE CARE TILL NEXT TIME FROM PDM ROOFING LTD (Patrick) Director from INGLEBY BARWICK.”

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Posted 5 years ago

“Booked a brake check, returned 90 minutes later, car never moved and not checked, drove away never to use again.”

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Posted 5 years ago

“Very good service at the crewe halfords autocentre.mot and service and repair to pass mot sorted the same day.Phone calls to let us know the progress first class service👍”

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Posted 5 years ago

“Very not happy with the service I have received at Halfords garage. They charge so much for the major service and wouldn’t even give me a report of what have been done. How am I supposed to be sure it’s even been done? Unprofessional service and when I asked for a report of the service I got a very rude response saying no we don’t, and got given a leaflet of what’s apparently included in the service. I got quoted £500 for breaks and auxiliary drive belt. Ridiculous prices. Definitely won’t be using them again. Wish I knew before I went. Also when I asked a different garage for their opinion, Spark plugs should be included in major service instead they wanted additional £110 for it. AVOID HALFORDS”

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Posted 5 years ago

“Absolute rip off £900 quoted for work needed on my car.....will ever ever use them again! Turns out the work needed was about £300-£400........should be on rogue traders”

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Posted 5 years ago

“Booked in for a MOT at 11 am, arrived 10 mins early and left the car with them for 40 mins as instructed, came back 1 hr later and the mot hadn't even started and the car wasn't even inside the premises. Had to wait another hour until it was done. Terrible customer service”

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Posted 5 years ago

“How these guys haven't been on rogue traders is beyond me! The staff are rude and nonchalant and they have the cheek to charge for work they don't complete. If you're not knowledgeable about cars, you won't know until it's too late. Almost ANY work you take your vehicle in for ends up taking most of, if not all of the business day. Effing jokers!! I'm never going back there again.”

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Posted 5 years ago

“Halfords Runcorn. I thought it would be a normal MOT.... I was very wrong! It failed, that's fine, these things happen, it's what an MOT is for. They said the emissions were the worst they have ever seen, I am going to need a full service for just under £300. They wouldn't look me in the eye whilst talking to me, so I took it away after refusing service. Another company tested my van it passed with flying colours on emmissions (how can this be!) PHOTO halfords results left 2nd opinion right. AVOID THIS COMPANY! RAN BY LIARS AND THIEVES!”

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Posted 5 years ago

“Halfords FELTHAM MOT Dropped my car for MOT MOT failed because of Brakes. I been told to replace discs and pads. They even gave me the price for the “necessary” service. My break pads and discs has been replaced only 1 years ago. Done only 8 thousand miles. I really doubted as milage was very low. I refused to change the discs in pads in Halfords garage as price they gave me was really high. Then they put some pressure - stating that I can’t drive my car as from now I have no MOT, and if police will stop me, there will be a problem. I said I want to hear opinion from another independent garage. Serviceman from ANOTHER MOT centre checked the breaks and said break discs are absolutely fine and there is no reason for failure. SO I PASSED MY MOT there. Now I really have concern about honesty of Halfords people. Looks like they trying to create job for themselves and lying to customers to buy unnecessary service from them. This way to rob the people. I lost trust to Halfords. Stay away from those dishonest people.”

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Posted 5 years ago

“Halfords have had my car since 8.50 this morning -still no sign of it being serviced. They claimed they had to order an oil filter and had only got permission at 11.30am. It’s now 13.35pm -the car has not moved from where I parked it. The rest rooms are filthy and look as though they have not been cleaned in weeks”

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Posted 5 years ago

“Bought a battery from this company and they charged me an additional £15 to remove the old and replace the new (Total reapoff) I can clearly say. The battery kept going flat, I continually had to jump start the car and take it back to Halford and did the 3 times, they checked the battery and said they find nothing wrong and send me on my way, I went back a forth time with the same problem and this time I demanded to see the manager to ask to change the battery but he refused. Okay! I had my mechanic replaced the alternator on the car and that did not solve the problem either, my mechanic then decided to return the flat battery to Halford with my receipt and it only then they decided to change the battery and I had no problems since. Very bad experience with this company, never again will I ever do business with this company.”

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Posted 5 years ago

“Had front wheel alingment. What a waste money and time. Nothing done. Employee answer? Leave car for all day. I’ll try to writing complain but I can’t :( error on website. I can’t update because I didn’t chose *autocentre When is nothing to fu.king chose Already book apoitmant in different garage”

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Posted 5 years ago

Halfords Autocentres is rated 1.9 based on 832 reviews