Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 834 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

Questions

Metrics

1.9

Based on 834 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a free Suspension check. They had the vehicle five hours and after that they phoned me and said the car was fine! I then questioned it and said are you sure. He assured me it had been checked and test driven. I questioned him again and he said that he will take it out immediately for another test. 15 minutes later he phoned me back and told me the front shocks absorbers were completely gone! If I had of taken his word for it the first time I could’ve sent my wife and kids off to London in this car I have just purchased and possibly send them all to their deaths Hence the reason for this review. If you fail to diagnose simple faults on cars, then what else do you fail to do. Do you fail to tighten the bolts up on the suspension struts as well or what other things are you forgetting or not doing properly? Adam was friendly. However £550 quoted was just too expensive for a pair of shocks, and I couldn’t except it anyway because somebody in that workshop in Torquay is not doing things properly and where suspension and brakes are concerned this could end up with you all in the Coroners Court one day”

Helpful Report

Posted 5 years ago

“I booked in for a free repair check. Informed them I knew I needed an engine mount but wanted a squeeling noise from my wheel sorted. Guys were friendly enough and dropped it off early. Got a call a few hours later saying that my drivers side wheel bearing was gone and they had spotted the engine mount as I expected. Popped to collect my vehicle and got a quote which said £295 for one wheel bearing, £357 For an engine mount as well. They also said there was only 2.1mm Of tread on three tyres and wanted another 364 quid to swap them. Safe to say I rang a local dealer 10 minutes away who quoted me £358 for both the bearing replacement and the engine mount inc VAT Which was a whopping saving of 300 quid and my normal tyre guy gives me decent budget tyres fully fitted for 50 quid a tyre which I’ve booked for three months time when they near the legal limit of 1.6mm as still 0.5mm to go yet. A further 200 quid saving! Safe to say I’m happy with my saving of 500 quid and I won’t be using their Autocentre again at them prices”

Helpful Report

Posted 5 years ago

“Needed to know whether my cambelt needed changing. Halfords website says book your car in for free cambelt check. Booked for a week later and drove vehicle to auto-centre. Walked in to drop keys off and person on the tills says they don't physically check anything, they just calculate mileage of vehicle! This can be done by anyone on a phone, so why book in and take vehicle into an auto-centre? BIG CON!!!”

Helpful Report

Posted 5 years ago

“I took my Van in just before Christmas to get New brake disks and pads long story short the hub that bolts onto the suspension arm (The thing that wheel sits on) Every single one of the five bolts That bolts the hub to the suspension arm was loose they had just been a finger tightened . one of them became so loose that it came out about half an inch and started scraping on the back of the break disk as it went round . Dave the excellent mechanic from H and A Truck assistance said the wheel could’ve fallen off at any time whilst turning. I am taking this as high up as I can and I hope to get the person who fit this the sack I even thought about calling the police. If you value your life stay well away from them I had even driven around 70 miles on the motorway the day I got it back With finger tightened bolts holding the full brake assembly and wheel. Unacceptable.”

Helpful Report

Posted 5 years ago

“I was unable to keep my original appointment for an MOT test but forgot to let them know; but they rescheduled promptly without any quibbles or complaints. I have no criticisms of the service and the staff were informative and friendly. I have used several different Halfords Autocentres at different times and haven't had any bad experiences.”

Helpful Report

Posted 5 years ago

“I was unable to keep my original appointment for an MOT test but forgot to let them know; but they rescheduled promptly without any quibbles or complaints. I have no criticisms of the service and the staff were informative and friendly. I've used several Halfords Autocentres in different places at different times and haven't had any bad experiences.”

Helpful Report

Posted 5 years ago

“Quick job, no issues. Top bloke Yaz looked after everything. Sound guy”

Helpful Report

Posted 5 years ago

“An absolutely awful service. Booked online, no one turns up. When I call I was told they forgot to upload tyre on van. Waste of time. Won’t even book me into a Halfords shop as it’s a separate business. Go to a local shop, you will get better luck.”

Helpful Report

Posted 5 years ago

“Very rogue company stay away they are like kwik fit no standarts no customer service appreciation. 3 times get re-tested for MOT every time new excuses been made. Can't really trust them on no work at all they are sabotaging your own property and laughter at your face.”

Helpful Report

Posted 5 years ago

“Took My car for MOT in Aberdeen autocentre ,took them 9 DAYS !!!! i was ensured all went good come back to collect my motor, turned out it failed on last minute (engine management) went on and nobody cant pin point why? =) 9 days !!!!!! I think Halfords now in exact same state as kwick fit absolute joke”

Helpful Report

Posted 5 years ago

“Charged me to fix a heater £459. Didn’t work took it back and told it must be something else. Asked them what £459 was for. They had no answer just got very aggressive. A week later mentioned it to an AA man who promptly vacuumed leaves out. They took my money for nothing and we’re extremely unpleasant, no refund just abuse for having the temerity to question what I had paid them for. Teddington Halfords is not to be recommended by me”

Helpful Report

Posted 5 years ago

“Took my car in for an MOT, was called within an hour to collect my car and told no advisories were on it and everything was fine. My car was parked at the back of Halfords and as I walked round to get it there was a scratch the full length of the car , I went back in and got the guy in store to look at my xar and all he said was its not our car park so nothing they can do. After the manager ringing me it turns out it is their carpark but they apparently have signs up saying if they damage your car they are not liable ! who would want to leave there car there knowing that. No wonder they have been fined so much by trading standards. Maybe as a business they need to re think because their head of complaints at head office didn't seem to know what the consumer rights act was and didn't believe they have any legal obligation to pay the £1000 quoted to fix this. Avoid this place at all costs. They just damage your car the lie about it and conveniently the cameras don't work. if I was the MD I would be ashamed of being in the position with such a poor and unknowledgeable work force. I would rather let the crankies loose on my car than these jokers.”

Helpful Report

Posted 5 years ago

“Ripped me off with saying I needed to replace parts that were not required Avoid these scammers or pay the price.”

Helpful Report

Posted 5 years ago

“My son was mislead and over charged for unnecessary replacement parts. I complained and was told that it will be investigated. I had no further correspondence even after I send a follow up email. I will never use them again as my student son was forced to pay £ 300 for £50 part and a possible repair of even less.”

Helpful Report

Posted 5 years ago

“Booked my car in halfords autocentre openshaw for wheel alignment online says online drop off will be done 45mins to 1 hour.??? Dropped off at my reverse slot time 11:30 then to be told they can't look at the car till 15:30 and the guy on Reception desk says to me the wheel alignment won't fix my problem car pulling to the left BUT there website says...Have you noticed difficulties with steering, or your vehicle pulling to one side? Are your tyres wearing on one side more than the other? These symptoms are classic signs of wheel misalignment Lets just see when i pick my car up later today what they have to say....”

Helpful Report

Posted 6 years ago

“Car left for a major service with Halfords and paid the money after 1 year took the car to national tyres as it was cheap to interim service and the technician said that none of the filter have been changed by Halfords as they were OEM parts which Halfords only use Crossland. DON'T TAKE YOUR CAR TO HALFORDS... SCAMMERS... I have been advised by one technician which used to work for Halfords Byfleet that they put the car on the ramp for 20 min and bring it back and charge customers without any work done.”

Helpful Report

Posted 6 years ago

“Over priced fiat 500 front light bulb by £5 1 minute fit cost £8. No mention of cost for fitting made. Just been ripped off my £13. Do not shop at Halfords”

Helpful Report

Posted 6 years ago

“I ordered a bike online for next day delivery on 28th of november. Almost two weeks later and the bike still hasn't been delivered despite daily promises from halfords that it will be delivered 'tomorrow'. I have waited at home everyday for a 'no show'. This is outrageous. The same bike is now available at my local store but I have been told that I cant have a refund (to go and buy the bike from store) until my order has been returned to them. I am furious that the bike was a birthday present for my son which has now been and gone, And am beggining to disbelieve it will actually arrive in time even for christmas.”

Helpful Report

Posted 6 years ago

“Halfords Leeds, Meadow Lane - AVOID AT ALL COST. I was booked in for an MOT test which my car failed as a result of a catalytic convertor. I paid £420 to get this sorted. Less than a month later my car had the engine light come on. I decided to take it back to them. They said to me that the oxygen sensor needed changing. I had to cough up £236 for this. Less than a week after this the light came back on so i took it back to them. They told me that the other front oxygen sensor needed changing. They changed it free of charge. However on my 2nd drive since picking the car up the light was back again. I took it back to them to which they said the catalytic converter needed changing again. So now i am left wondering why i paid all this money for them keep going round in circles and they are refusing to issue me a refund for the oxygen sensor at the least because the catalytic convertor they initially put in was to blame. I am 7 months pregnant and they dont seem to care that i used my babys money to pay for this. Altogether with the mot and service i have paid just over £1000 in a period of 5 weeks. They have no shame. Use at your own risk but if i was you i would AVOID like the plague. I am trying to warn as many people as i can so you dont fall victim like i did. I ignored what people said about halfords and now i am paying the price.”

Helpful Report

Posted 6 years ago

“I took my car to do the alignment about 2 weeks ago. I was explicitly promised that I can try the car for a few days and if I found the alignment to be unsuccessful, I would get a refund. I came back today to the same centre and found different people in the reception. I explained that to them. They didn't acknowledge it and said to me I have to call the head office to get that sorted out. Another reason for my visit today is to readjust the handbrake. I changed the rear brake discs and pads 2 weeks ago at the same centre as well. I was told by one of the mechanics to come back any time to do the readjustment but the people at the reception told me I have to book an appointment for that. They just repeated many times how busy they are. So rude and not welcoming staff at all!! I can't imagine how could they say that to me! Aren't their customers the ones who have the priority to be served?? If that was not the case, then who would they be busy with? I will never go back to Halfords”

Helpful Report

Posted 6 years ago

Halfords Autocentres is rated 1.9 based on 834 reviews