Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 834 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

Questions

Metrics

1.9

Based on 834 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halfords Autocentre Coventry Took my car in for a free mot appointment was at 11.45 arrived at 11.30 Left car with them and went for a walk came back around 12.15 ish to see my car only just going in. Went for another walk came back and car not finished until 13.20 I spoke to the guy on the helpdesk who said car is late because of all the things wrong with it. I told him thats not true as mot had still only taken just over the hour but it was because the car was late going.He wouldn't have it and tried to tell me my appointment was at 11.55. I then had to wait a further 20 minutes plus before the report was written up total time wasted of my day was 2.5 hours One of the serious items listed was a leaky petrol tank so I phoned up another garage who had a look and said they couldn't find a leak. Halfords had sent me away thinking my car was scrap! I booked in for another mot at a major brand and my car came away with a pass and advisories of which Halfords had quoted some as dangerous. My message to anyone who wants to listen is THERE IS NO SUCH THING AS A FREE LUNCH THERE IS ALWAYS A CATCH The advisories on my new MOT are going to be dealt with immediately.”

Helpful Report

Posted 6 years ago

“Tuck my car to halfords Blackburn for a free car safety check. Dropped car of a 8.15 and wasnt available to pick up till 1.30 even though the website says 1 hour to do safety check. Goes go collect my car only to be told I need a new clutch as its slipping and they quoted £580. Didn't believe them so tuck to another garage and he sed the clutch is fine. Just trying to con people in with the free safety check to give you false quotes for work that doesn't need doing. Just think how many gullible people will fall for the scams.”

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Posted 6 years ago

“In my opinion - Very dangerous company! They damaged my car and said tough! that's your problem! you cannot prove anything! My advice save your money and go elsewhere! I will never go there again!”

Helpful Report

Posted 6 years ago

“Lack of service at Luton Halford Autocentre Booked my car for a free exhaust check at 8:30am (online stated 1hr) Arrived and was told that there was a backlog but to leave my car and I would get a call back by 12pm. After no call back went to the centre at 1pm and to my disappointed my car had not been touch. I was asked if I wanted to rebook, declined. will not use Halford centre or shop again. I would rate service as a big 0”

Helpful Report

Posted 6 years ago

“Booked and paid online for a wheel alignment at Halfords Peterborough Breydon Centre email confirmation received at 4.20pm for an 8.30am appointment the next day. I arrived at 8.27 only to be told by the female receptionist/manager that she was just about to ring me as there was no MOT bay availability all day but she could book me in for another day. Requested a refund instead and she gave me the number of Customer Services to ring. At least that lady was apologetic and offered to send me a free MOT voucher when I said I would not use that branch again and she suggested I use another branch. Previously, I had made a booking online last year and the booking was only looked at when I arrived, although they did do the puncture repair within 55 minutes completed (it wasn't busy). Does seem to be little point in booking and paying online if they do not expect you! These places are just moneygrabbers, they want £90 to do an oil and filter change for my i40, when Brake Station over the back charges me £65.95! I have seen 205/60/R16 v92 tyres online for only £48.99 but I will find a different garage brand instead to make sure that my appointment is honoured! I am a taxi driver and don't like timewasting customers never mind timewasting businesses! I have previously spent a lot of money in the Halfords Stores before I ever had a discount card but even with a discount card most items are cheaper elsewhere! Will only use Halfords in an emergency in future!”

Helpful Report

Posted 6 years ago

“Free MOT from promotion last year. West Ealing Halfords. Booked for 8.30..told it would be approx.11am. Phoned at 12.15 told only just started MOT. Phoned by them at 12.40 to be told it had failed with all brakes at dangerous levels. Quoted £542 to repair!!!. Collected car took to friend's garage and passed MOT with no issues for £45!! My friend's garage checked brakes/discs and all had several months if not years before anywhere near the wear level Halford's had made up!!! Cost me £0.00 as an experience which is the only positive. They make up faults to create work for them to fix....will never use again!”

Helpful Report

Posted 6 years ago

“I had to give one star as giving none wasn't an option they are that incompetent and uncaring. Since my first visit to the Bath branch for a simple clutch replacement my car has been back to the Branch at Oxford 7 times (making a total of 14 days off the road) to put right the work. During this time I have received conflicting and misleading advice resulting in numerous unnecessary wasted appointments, incomplete work, body work damage to the vehicle and cover ups about parts being fitted which weren't. Over this time the gearbox has been removed on at least 5 occasions and is now left with the legacy of an oil leak. At first Halfords said there was nothing wrong, then an oil seal needed replacing then the housing was cracked. If I had accepted this on face value I would have had to pay £900 plus fitting for a new gearbox which wasn't needed as I insisted on another examination which confirmed an oil leak. Halfords have refused to put this right even though the cause is most likely due to the frequent gearbox removal, as the car has only covered 50000 miles and as a Hyundai has a bullet prove reliability record. Correspondence with the Regional Manager and Head Office is now unanswered.”

Helpful Report

Posted 6 years ago

“Halfords Autocentre Ipswich. Really bad service. My car went in for a service, mot and an aircon re-gas. I picked the car up and was told the aircon might be an issue because the machine was playing up. I got in my car and it was clear it wasn't working within 30 seconds. So they knew it wasn't working. I took it back and then it was a hose. I said you would of known because you can't re-gas the system if it can't pull a vacuum. Was then told they don't have the light to be able to check for a leak.. I got a refund but I question how well the service was done??? I will give anyone a chance but to be lied to... 3 days later received a parking fine of £60 for leaving my car in their carpark. Icing on the cake! No thanks! Steer clear people”

Helpful Report

Posted 6 years ago

“I had a very poor experience at the Chester autocentre. I only took my car in for a simple minor service. It should have been straight forward you would have thought, no such luck. They made such basic errors, such as failing to put the oil cap back on and fitting the wrong oil filter. After raising a formal complaint with their head office I have now had 50% of the cost of the service refunded as a good will gesture. But after my poor experience I could not recommend them for even a straight forward minor service, what should be bread and butter to them you would have thought.”

Helpful Report

Posted 6 years ago

“Took car in for 2 front tyres, after they took the wheels off they said they have to fit Run Flat tyres otherwise it wouldn’t pass a MOT. Totally false. I contacted several mot test stations and they all said the same thing. Halfords did put on the tyres I had already paid for in the end. There are a MOT station but clearly do t know the rules. I’d avoid. I used Tigers Way Leicester.”

Helpful Report

Posted 6 years ago

“Went to Southport Store on Monday 22/5/2019 to have an indicator bulb replaced. Halfords say that they can fit the part for you. What they don't say is that it is fitted with total incompetence. The work that was completed by your staff member was negligible and left my car dangerous. I will not name him on a public platform but will share with the complaints team. I had to go to a proper garage to fix the issue as by fitting the wrong part you have damaged the unit beyond repair. I am currently pursuing Halfords for costs and I have been sent the forms today to make a claim. I urge anybody not to deal with this company as you are putting your faith in employees that simply cannot do the work they are stipulated they can do "while you wait" It has ended up costing me £198 to fix!!! If my claim is not reviewed and dealt with quickly I will start legal proceedings against you”

Helpful Report

Posted 6 years ago

“Two years ago i had a window motor repaced on my car at Halfords Bath. On March 2019 I returned to Halfords as the window motor had failed. i was told that its a common fault This i found hard to beleive as i have owned the Car for ten years. I droped the car of at 8am 4pm Halfords rang me to say the car was fixed and to pick it up.On getting into the Car the window did not work the technician then ran the battery down trying the window. I was told to come back the next day so they could fix the issue Turns out the so called technician had wired it the wrong way around. Today 2 months later the window has failed its compleatly ruined my week end as i can not go anywhere as the car with a stuck open window is not sercure.So its another trip to Halfords which i can not really aford to do as i am having Chemotherapy I will never use them again”

Helpful Report

Posted 6 years ago

“Book an MOT online for 10:00 and got confirmation of booking to drop car in before 10:00. Went to collect my car at 11:20 following drop off only to be told my booking was not till 10:50 and car was not ready. This was complete rubbish and had to show my booking confirmation was 10:00. Still got told I had at 10:50 appointment. Never got car till 11:50 now late for a hospital visit. Halfords Paisley service centre with no customer service. Kwik fit next time or anyone other than Halfords”

Helpful Report

Posted 6 years ago

“Called and spoke to Ryan at the Blackburn branch to get my car booked in today and he completely refused to book in as he is fully booked until 13th June. I find it very difficult to believe that these guys are fully booked until then.”

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Posted 6 years ago

“Burton-on-Trent Took my car to Burton-on-Trent for a free brake check. They quoted me £408 for front brakes and disc's but told me that there was more 'meat' on my front brakes than back brakes [although my back brakes didn't need doing?] this set alarm bells off so I said I'd take it for a 2nd quote elsewhere. When I got in my car I found my dash cam had been disconnected and the dash board display showed the last item to be accessed was my on board computer, odometer settings - which they had cleared - figures that I needed for my work expense claims. Needless to say I wasn't happy! Turned out that my disc's didn't need replacing, just my pads which cost me £50 for parts. They just try and rob you, tell you that you need work doing that you don't.”

Helpful Report

Posted 6 years ago

“Took my car for a service to wigan halfords, car was booked in for 11 am, dropped it off at 10.40 am. Was told about 2 hrs to complete service (management booked it in at 11 am cos apparently they didn't have a lot on that morning )phoed after 2 hrs to be told they would ring me when it's done. After 4hours I walked to halfords and asked if my service was finished, it turns out it hadn't even moved from where I'd left it.i asked the manager if he was winding me up, he replied just cos we booked it in for 11 doesn't mean we're going to to it then. Luckily I hadn't paid any money in advance and got my keys back , as I was leaving he was still saying we can do it tomorrow we can do it tomorrow, I should have been angry but to be honest it was so pathetic I found myself laughing at their ridiculous customer service”

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Posted 6 years ago

“I have only given this one star as I have to, to register it. Halfords in Folkestone is the worst ever. DO NOT USE THEM. We paid in advance on line and booked an MOT and service two months ago. Two days before the service they said we cannot do it. NO STAFF. Bookings should not be available on line if they cannot complete them. They said they could do the MOT so the car was dropped off 11 am this morning. We went to the hospital and were out of touch. They knew it was a diesel and never said to us when we left it that they needed to check when the cam belt was changed. so did not do the MOT either. We have had our car done there for the last 8 years but never again. Also they cannot refund the money so we have to wait as the booking was on line. What a load of ______. The manager was far from helpful or apolgetic. BEWARE”

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Posted 6 years ago

“Halfords Gets most of the items from Euro car parts. Not a problem. Euro car parts is a Awesome place for sourcing everything you need for your motor. I paid £252 ok I thought I get the midrange brakes and disks would have been fair,, however I got the cheapest. So I paid £200 for the labour missing most of my loose change in my cup holder and feeling pretty ripped off. And AA brake down paid for my Calliper labour and fluid. They made a hefty profit. I suggest shopping around you would get a much better deal than this.”

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Posted 6 years ago

“Halfords wakefield poor service.. Total disgrace”

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Posted 6 years ago

“Took my car to Staines Branch for Service and Mot. The guy carrying out to MOT was aggressive hostile rude..Very unhelpful...Poor Customer service skills... I will never use Halfords service centre again. And certainly not recommend them to anyone.”

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Posted 6 years ago

Halfords Autocentres is rated 1.9 based on 834 reviews