Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 833 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 833 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

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“Do not go here! It is not a big name you can trust. It’s a name that overcharges for work. Poor customer service and cheap MOTs to trick you into using them. I’ve heard 3 people come in to complain while I’ve been sat here. Eg tyres not fitted properly, bumper not put on right, service book not stamped. Awful half arsed work.”

Helpful Report

Posted 7 years ago

“Took my car into Halfords yesterday for pre-booked MOT. Received a phone call nearly 3 hours later to say it had failed due to the brakes. Quoted me £201 as they said brake pads and discs in front needed to be replaced before mot could be issued. My husband took the car to our normal garage today who showed him the brakes did not need doing especially as I only do about 3000 miles p.a. There was at least 80% wear left on the pads, and although the one disc was slightly pitted it was not needing replacement as the pads could still be used normally. My garage passed the vehicle with a note to say the breaks did not require changing yet. Halfords, what a "rip-off" you are!! How many other women to you try to 'con' in order to meet your sales targets?”

Helpful Report

Posted 7 years ago

“Booked my cat in for a MOT and service, paid online. Went to give my car in on the day and was told that it would be ready at 17.30pm. At 15.30pm I receive a phone call from the manager saying that my car wont be ready until the next day. I was fuming as I really needed the car that evening. Not only that he told me the MOT had failed. He gave me a list of things that needed doing on the car and that I would need to pay a further £356. There was no apology from the manager. I had no choice but to pay the additional cost. I went to collect the car the next day, the receptionist gave me the MOT test certificate with my incorrect number plate. When I requested him to print it with the correct reg plate he told me he wouldn't be able to do it and asked me to come in 2 days later to collect the correct one. Why would I have to make another journey for your mistake. I even asked him to post it to me or email it to me, he refused. Worst experience ever. I wouldn't recommend anyone to use them.”

Helpful Report

Posted 7 years ago

“con man who make money out off you !!!”

Helpful Report

Posted 7 years ago

“I booked in my MOT online and paid up front. I duly turned up at the appointment time only to be told that 'due to unforeseen circumstances' my MOT had been cancelled as they didn't have a tester in - on a Saturday. I did get an apology from the chap that told me, but I was just told to find somewhere else to carry out and to contact customer services to get my refund. After spending over an hour driving to other MOT garages in the vicinity - all of which told me Halfords cancelling MOTs at the last minute was a common occurrence - I managed to find somewhere else to do it there and then - for an extra £10.....it passed with no issues. I do not live in the town and could only get it done that day due to work commitments. I find it appalling service that they didn't even try to telephone me beforehand, did not try to help me get the MOT done elsewhere, that they wouldn't even organise the refund for me. I made a formal complaint only to be offered a £5 gift card! I told them no, as that would mean me spending yet more money with them. Steer clear of the garages - very poor service”

Helpful Report

Posted 7 years ago

“Car booked in for repair under autoprotect warrantly. I was initially told that they had put car on diagnostic which generated codes they weren't sure about an needed further diagnosis. The next day I received a call to say they had identified the problem and it had been okayed by autoprotect. A few days passed and I chased it up. I was now told that I needed a wiring harness for a fuel injector, which would cost £320 and autoprotect now said it wasn't covered. I was also told it was a difficult to source part. More days passed, and when I chased up again I was told the part was expected the next day, and the job should be completed then or the day after, Two more days passed, and when I chased yet again I was told the part was there and the car was on the to do list. I pointed out that they would have had my car three weeks the next day. An hour later I received a call to say the work was completed. When I finally picked up my car the next day it was filthy and covered in leaves. It had clearly been parked under the tree at the front of the site for most of the three weeks. Very poor communication, ridiculous length of time to complete repair, and car returned in unacceptable state. Very poor service”

Helpful Report

Posted 7 years ago

“I booked to do a full service in Halfords Lincoln Tritton centre. When reached there, they simply refused to do the service as the head office send an email confirmation of my booking very late. When i called support center, they said the email confirmation is automatic and not from head office. Now after the guys to refund my money. Never book their services online. you may end up loosing time and money. ---Rino”

Helpful Report

Posted 7 years ago

“What didn’t go wrong? High price. I paid for a major service and on getting home and checking their servicing menu, I found that half of the things on there hadn’t been carried out. Absolute joke! And they didn’t carry out my MOT due to apparent overheating of my engine - which was fine driving the 20-odd mile back to my home..!”

Helpful Report

Posted 7 years ago

“Shocking customer service from the start and ended up walking out and not letting them touch my car, if they can treat me like this then I wonder how they treat people’s cars. Never again!! Sheffield autocentre”

Helpful Report

Posted 7 years ago

“I recently took my newly purchased BMW for an MOT and they came back with a host of problems that weren’t genuine... I went to an independent garage after that who allow customers to watch the MOT. The car passed it with no problem...I’ve been told by colleagues to avoid Halfords auto centres. I only went thinking it was a cheap option at £29.99 but don’t let the initial price tempt you in.”

Helpful Report

Posted 7 years ago

“Had my car MOTed at the Borehamwood Autocentre and the car failed on three items. I sought a second opinion from a reputable independent garage and MOT test station. • Track rod end ball joint – this failure is genuine. • Parking brake – efficiency below requirements. This was a bogus failure as the hand brake is satisfactory and passed the second MOT. In any event the suggested remedy for this “failure” was the replacement of the rear drums, at an exorbitant cost of £452.38, which would have had no impact on the performance of the hand brake. • Brakes imbalanced across an axle – front. Again this is a fabrication as the front brakes needed no attention and passed the second MOT. I was advised by the Autocentre that the discs had some pitting, but this is not in itself an MOT failure, does not adversely affect performance or cause the bogus “imbalance”. It is clear that this car was deliberately failed by the Borehamwood Autocentre to generate unnecessary repair work.”

Helpful Report

Posted 7 years ago

“Dented and scratched my car and they refused to fix it. After weeks of going back and forth, they then created a false damage report to say the damage was already there. Head Office refused to help. Cannot be trusted. Will never use their Autocentres or shops again.”

Helpful Report

Posted 7 years ago

“Just returned from Halfords Auto centre Lichfield. Following problems with a rear tyre / computer readout. I can honestly say I experienced excellent customer service from Chris the manager and the mechanics.Professional, helpful and knowledgeable,taking the time to go through their findings with me. I highly recommend the workshop and I will certainly use them in the future Robert”

Helpful Report

Posted 7 years ago

“Looking at your reviews, you have a serious problem with your level of service. My recent experience was unpleasant. Your receptionist was rude offensive and told lies. I bought a tyre from you because it was cheap. Next time I may shop elsewhere. I do not want a reply. I will not enter into further communication I offer this evaluation in the hope you will escalate to your management.”

Helpful Report

Posted 7 years ago

“The receptionist was rude defensive and confrontational. Also, she either told lies or repeated lies told to her. - This was an unpleasant experience. I bought and paid for my tyre online. I had to option: I had to deal with this person................”

Helpful Report

Posted 7 years ago

“Poor customer service, rude staff and an inability to communicate with a customer.”

Helpful Report

Posted 7 years ago

“Rude staff, does not know the work, no staff all the time. Take your good car there for service and pay money, you will get your car back with lot off issue, you go back the staff will abuse you and refuse to even answer saying they don't have staff.”

Helpful Report

Posted 7 years ago

“""I actually do not have complaint about the service. I booked my Car and was to leave it at 8:00 am. I arrived at 7:30 and prayed that it could be received at that time so I could get to work as early as possible. The Doors were not yet open but the Manager saw me outside, opened the Door and offered too take the Car earlier than booked. I really appreciated that. However, I will not take my Car to Halfords again. They did B service and MOT. However, whenever I service my Car, I want to know exactly what they have done, for example, oil change (which oil used, etc). I usually get this breakdown wherever I service my Car. At Halfords, they refused to provide the breakdown. They gave me an invoice just indicating 'Full Service' and the Manager said, that is all they could provide. Why should they keep secret information about my Car? Imagine a Physician giving you a Jab and says he cannot tell you what the medication was - simply saying, 'I have treated you'”

Helpful Report

Posted 7 years ago

“" Aug 2017 67958 miles Car passed MOT but with warning to replace front brake pads within 1000 miles. 8 Sept 2017 68865 miles Halfords replace pads and put amber warning on front brake discs - 'both heavily scored/corroded'. The MOT was carried out by a very reliable garage and there was no mention of disc problem."”

Helpful Report

Posted 7 years ago

“God they're awful! Wait a week for the radio and parts to arrive, spend 40 mins waiting, listening to ghastly rap music in store then get told they've got the wrong part. Get your money back and go to Argos and a garage.”

Helpful Report

Posted 7 years ago

Halfords Autocentres is rated 1.9 based on 833 reviews