Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 832 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

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“I booked Halford's Fuel Service Plus - Fully Synthetic for my car at £92. When I took my car, the guy was holding a checklist for the service which was only for Fuel service ( which is for £35) and the guy surprisingly said he had never heard of Fuel Service Plus. Advised me he would ring in 3 hours and he never did. I had to call him and collected my car after 5 hours and he gave me a list of advisories and I was stunned to see his quote of £1600 for one injector replacement, 2 tyres and a battery. I bought the injector online from ebay and paid 120 pounds to be fixed from a different garage. Halfords will empty your pocket if you do take their services.”

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Posted 7 years ago

“I have never seen so many negative reviews. Many of them concerning serious road safety issues. Given that badly serviced cars are a menace to us all, why are they allowed to trade?”

Helpful Report

Posted 7 years ago

“booked in for 2 tyres at 3-30pm but it took 1hr/20 mins later very poor service no chance I'll go back and will tell all about their service no wonder there is 84% bad reviews”

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Posted 7 years ago

“I took my car for an mot and failed due to head lights and parking lights and also the wind mirror light before I took my car everything was fine and they change my registration plates Because they don’t think is legal at the cost of £ 55 pounds wen you can get them for £20 They charge my for the mirror light £75 and not genuine Mercedes Benz you can purchase The light in Ebay for £23 genuine one they change the parking light because it was led I don’t think that’s right they tried to make believe the brakes needed replaced wen is not true I asked the local garage and they told me that the brakes were ok anyway they came out to Take A’s much money aut of me something that supone to cost me including ínterin service £130 to,£275 and also they don’t even change the oil I checked it and it is klick and thin I advise to everyone to stay away from Halfords auto centres they we’ll cheat you and tried To take everything they can , I well stay away from tose people and I well tell all my friends about it !!!!!!!!!!!!!!!”

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Posted 7 years ago

“I took our old but low mileage Toyota into the Strood centre for a service and MOT. I was told it had failed due to a 'major leak od exhaust gases' and that the exhaust was very badly corroded and needed replacing totally. I was also 'advised' to replace both headlights, both front tyres and all the brake pads and discs at a cost of over £2000. I knew that all the 'advisory' items were good so I checked the exhaust and could find nothing wrong. To get a second opinion I took it into my local Kwik Fit. They confirmed there was nothing wrong with the exhaust or any of the other items. Halfords are just blatently trying to rip people off! I complained to Halford Autocentre Head Office and am still waiting for a response, which frankly I doubt I'll ever receive. Digraceful behaivior for a large high street brand.”

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Posted 7 years ago

“On the 23rd December I visited your blackburn store to collect 2 bikes for my kids unfortunately I had got the time wrong and they where just closing... lucky for me to staff members when to great length to stay behind find my bikes and help me load them into my car! Amazing service amazing guys and will definitely come back and recommend credit to your store! Thank you you may xmas that little bit easier for me and went the extra mile x”

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Posted 7 years ago

“My son took his 3 year old car for its first MOT at Halfords Auto centre in Borehamwood . He was told it needed new brakes pads and discs at a cost of £650. He decided to take it back to the main Hyundai dealer to double check. They told him there was nothing wrong with either brakes or discs and the tyres Halfords said were near the legal limit had plenty of tread. Head Office were very rude and said on their system it showed these things were advisory so why was he given a fail certificate. Don't trust them. They just want to rip you off.”

Helpful Report

Posted 7 years ago

“I left my car into Halfords Autocentre for a service at a cost of £175 they were to phone me when it was ready for collection. no phone call. I phoned them but could not get thro I needed the car by 3pm to pick my grand daughter up from school I also found a Halfords screw driver in my engine compartment. they denied that it was a Halfords mechanics this is a liar this could have been a costly repair for me had I not found the screw driver in all a disgusting service read other reviews”

Helpful Report

Posted 7 years ago

“I left my car into Halfords Autocentre for a Service cost £175 was not informed when it was ready for collection. needed the car to pick my grand daughter up from school disgusting service. also found a Halfords screw driver in the engine compartment this could have been very costly. they denied the screw driver was Halfords will not use Halfords Autocentre again”

Helpful Report

Posted 7 years ago

“I dropped my car off for an MOT, they made some repairs to the brakes and all seemed fine. However, when I picked my car up it was almost undriveable with the clutch being broken. Mechanics denied all knowledge and claimed not have given the car a test drive, something which later turned out to be a lie. Phone customer services twice, the first attempt I was hung up on, the second I was called a liar. Absolutely shocking service bordering on criminal damage. Avoid at all costs.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Poor service , Nation wide warranty is just joke . They put 2 liter extra oil in my car , I went to their two autocentres in reading both centre did not bother to even check my car and did not offer me to book a time even , but told me to go back to borehamwood centre to get it checked and fixed . I ended up paying extra money to BMW specialist for removing this extra oil from my car , When i went to their borehamwood centre for complain,one their Engineer misbehaved with me and threaten that he will ban my entry in autocentre , this is the way they are treating their customers .”

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Posted 7 years ago

“Overpriced”

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Posted 7 years ago

“I did not have a nice experience at this Halfords (Deepdale, Preston) with my MOT. I was emailed a 'deal' for my MOT; half price at £27 (£54 was their original price online) so I very naïvely jumped on it. I failed the MOT and was told that the retest was half of their MOT price at £18(?). As it failed for the lights, I was told to just pop round whenever for the retest as it wouldn't take long. I came back a week later as I don't have the time to during the week and they were too busy to see it... So, I scheduled in a retest this time for a week later, after my MOT had run out. They checked it and OK'd it, then realised that it was a day past the retest limit so they had to do a full MOT for it. Which cost £30(?) and left me hanging around Deepdale for 4 hours. Despite the reasonable excuses for everything that happened and the price fluctuations, I found the staff to be very unhelpful and their system way too rigid for a garage. There was not a nice atmosphere and the employee couldn't even look us in the eyes when we paid and took the keys. We left feeling pretty f**ked over. I will not return and will tell everyone I know to avoid it.”

Helpful Report

Posted 7 years ago

“Took car for mot and service failed on tyre being wrong size .Halfords fit that tyre previously but they say they did not. Also while on test drive they said the car cut out,its never done that before .The manager said it was due to a broken pipe that was broken on the last service and clued back but now it has broke . H alfords did the last service and broke it and never told me or replaced the part . I have now had no car for over 30 hours they haven't repaired the car yet still waiting”

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Posted 7 years ago

“I was told that MOT was free when taking a service. According to Halfords, my car failed because 3 bulb lights. They wanted me to buy the light bulbs from them and pay the fitting. I can do that myself and save some money. They were no happy when I said that. MOT was not free, on top of that, I had to call them and ask for a retest and pay a fee. Is this free? I don't think so. I checked my bulb lights and there is nothing wrong with them. Bad service, they want to charged you for something you don't need.”

Helpful Report

Posted 7 years ago

“I contacted Halford Autocentre, at 1 Ampress Park, Lymington, earlier today in order to take advantage of the advertised "free brake pad check" as my front left wheel was squeaking and I have an MoT due in 2 weeks. It didn't fill me with confidence that the mechanic couldn't work out how to open the boot to access the locking wheel nut key, and wheel spun the tyres, just reversing the car over the hydraulic lift. They raised my vehicle and the man at reception, brought me over to the car where the mechanic, a tall, dark haired, foreign-accented guy, who took off the wheels, was also standing next to my car. They told me that the brake pads looked fine, with approximately 10mm remaining, but they couldn't remove the front right wheel retaining nut, as it had seized tight and they were afraid that any further pressure on the nut might round it off completely and would mean they would have to weld the nut to remove it, at a cost of £100. The tall chap then walked around to the front left wheel, looked at the man on reception and said, "Oh, I think this brake disc is warped". This seemed a bit suspicious to me, and fortunately the receptionist said I brought it in for squeaking, not vibration, so it clearly wasn't a brake disc issue. Nice try though. As I was discussing the options, the man at reception, suggested they complete their inspection report and he would get back to me if I waited in the reception area. After 20 minutes or so, he had a clipboard with the "completed report" and took me over to the car and said the left rear brake caliper piston had seized, causing the brake pad to over heat, and that it would be an MoT failure,( I told him I had an MoT due in about 2 weeks). He told me it would have to be replaced at a cost of £315.99 for the brake caliper and £98.34 for the rear brake pads. He asked if I'd like them to do the work now, and I said no, I'd like to think about it and look at getting a replacement retaining nut key for the "seized" front right wheel. They then eventually put the wheels back on the car, after a good 30 minute wait,9 funnily enough, when they thought they had my business, it took them only about 8 minutes to take them off). I IMMEDIATELY drove straight to a local tyre garage, which I have used before and trust. I explained that apparently the front right retaining nut was seized and wondered if they had any advice or specialist equipment to help me out. The man there asked me to drive the car in, where he grabbed a normal extended socket wrench from the wall, attached my retaining locking nut key to it, and immediately and without any issue, released the nut within less than a second. This indicates to me that clearly Halfords Autocentre had fabricated an issue with the front retaining locking nut, and were trying to get me to pay £100 for a problem that didn't exist. I asked the guy to recommend a local garage to look at the rear brake caliper piston, (they only do tyres and exhausts) which I suspected was also a possible fabrication, given my experience with the front retaining locking nut. The price quoted by Halfords also seemed extremely high, given that I looked online at the cost of a brake caliper for my BMW, and it seemed to be approximately £110 - nowhere near the £315.99 quoted by Halfords. He recommended a local garage. I drove there, explained the whole story to the guy at reception, and he told me of the numerous times he's had complaints from customers about pricing and unnecessary work from Halfords. He recommended I wait for the MoT and a report by whoever did it, would highlight any issue, if any, with the brake caliper. I was hoping he'd inspect the caliper than and there. I asked what the approximate cost of replacement rear brake caliper and pads would be, and he quoted a total figure of £220. FAR less than Halfords. I strongly believe there has been a clear case of falsely claiming work to be done that is unnecessary as well as blatant overcharging. I think Halfords Autocentre in Lymington needs to be investigated for malpractice. I won't ever go there again, and reading other reviews, am wondering how they stay in business.”

Helpful Report

Posted 7 years ago

“How do I even begin. Booked our car for major service that was to include parts replacement @£264. They change the oil and oil filters and then call to inform us that we need to change the brake disc @£380 we tell them not to worry just do what we booked the car in for and leave the rest as it is. They then give us a warning note that our car is not road worthy, we call our local mechanic who looks at everything and gives our car a clean bill of health. Be very careful with Halfords autocentre they will rip you off and try damaging your car to charge you for replacing nothing”

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Posted 7 years ago

“4 spark plugs needed replacing and they charged me £435 for them, with no breakdown of labor or parts used - just an invoice with 'Renew of all the spark plugs £435' I thought it was extremely excessive but I don't know anything about cars and needed it fixed for work”

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Posted 7 years ago

“Ignorant and obnoxious customer service. Paid for brakes to be fixed and the emergency light came on saying return to work shop. The nea ws wiper also doesn't touch the screen and the oil that was replaced, well guess what? The oil light came on!!! #halfordsarerubbish#”

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Posted 7 years ago

Halfords Autocentres is rated 1.9 based on 832 reviews