Login
Start Free Trial Are you a business? Click Here

Halfords Autocentres Reviews

1.9 Rating 844 Reviews
21 %
of reviewers recommend Halfords Autocentres
1.9
Based on 844 reviews
Customer Service
Communication Channels
Telephone
Read Halfords Autocentres Reviews

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

Write Your review

Halfords Autocentres 1 star review on 23rd April 2025
Ardrie Kleyn
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 29th June 2024
Mrs Helen Dehkordy
39
Anonymous
Anonymous  // 01/01/2019
“On Saturday 9th April I dropped my daughter’s car off for an MOT. I’d serviced it a week earlier and was confident all was in order. Upon arrival I noticed that all the staff had changed and then remembered my father’s remarks of a few weeks earlier with regards to his MOT & service at Olton? I didn’t think too much of it and left the car for inspection. I was then called by the manager a little later and told that the vehicle had failed the MOT due to “Excessive play” in Nearside & Offside Anti Roll Bar links? Before I gave permission for the repairs to be carried out, I visited and checked for myself. Yes I could feel something but I wasn’t sure if it was “play” or not? As my daughter had come over from Kidderminster with her two young children on my recommendation, I couldn’t risk her being off the road. So I authorised for the repairs to be carried out and hoped for the best. I then asked James to put the old units in the boot of the car so I could inspect them later. Needless to say I have now inspected both links and found that the ball joints are not worn at all. The movement when I inspected them was the ball joint moving as it should from side to side? I did leave negative feedback as requested via an Halfords automated email and requested a telephone call, but to date I’ve heard nothing. I complained to Mr Randell the managing director but he passed my complaint to Anita Ward (customer services) who apologised but said they would be standing by the MOT tester and the regional manager couldn’t be bothered to contact me either. I won't be using this centre again!”
Helpful Report
Posted 10 years ago
“DO NOT USE - WASHINGTON My car needed work completing and while it was in, Halfords phoned me to advise my front brake disc and pads needed replacing and this would cost me a further £236. I decided not to have this work completing due to the cost. I was then told this was marked as a red and what would happen if I did not get this done. This made me think my car was unsafe to drive. I was told my car was up on the ramps and ready for all the work to be done (very pushy). I asked for a breakdown of cost of parts and labour but I was told that they do not provide this information. I then priced this with a local garage and it would cost half this price! I phoned Halfords to complain and I was told I could of taken my car else where as it was safe to drive. Halfords has over charged me by £100 at least. I have been pushed / bullied / miss sold into having this work completed. I wrote and complained on the 31.12.15 and I am still waiting for a response!”
Helpful Report
Posted 10 years ago
“I took my car in it failed on minor issues then I get a phone call every 30 mins telling me they found this then they found that should of cost £200 now more like £400. They no you have no choice. Just a typical British company ripping off British people. Enough of being raped by these criminals if it's not kwik fit it's Halfords it never ends”
Helpful Report
Posted 11 years ago
“Good: Online booking for MOT worked well. MOT was carried out at the allotted time and was ready for collection when I returned. Bad: Shame that they had scratched one of the doors and fouled the interior trim, gear stick and handbrake lever with oily dirt. Reception staff implore each customer to leave them excellent reviews. Sadly they do little to earn them. It was the cheapest MOT in the area but caring for your vehicle and keeping it clean are simple basics. They failed and it has cost Halfords another customer. Don't fall for it and add to the statistics.”
Helpful Report
Posted 11 years ago
Halfords Autocentres is rated 1.9 based on 844 reviews