Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 833 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 833 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a free brake check on my ford focus on monday 20th March 2017. Colin the manager at Coventry Autocentre (foleshill road) phoned me and said i needed back brake shoes and it will cost £220.99 fitted. I thought this was expensive so i phoned Nuneaton Autocentre who quoted me £119.95 fitted. Coventry overcharged me by over £100. I challenged Colin but he showed me that that was the price on his computer, I asked for a price match which he refused to do so i had to pay it to get my car back. I am a regular user of Halfords Autocentre, or rather I used to be.”

Helpful Report

Posted 8 years ago

“Big issues regarding mot failure at halfords. Total rip offs and rubbish customer service. Do not use”

Helpful Report

Posted 8 years ago

“My letter to Halfords Autocentre and their reply --------------------------- I have just had my Cambelt replaced by a local independent mechanic. On completing the work he phoned to tell me that on the Cambelt he was replacing “the diesel injection pump was 1 tooth out on the timing belt”. This of course means nothing to me but presumably does to you. This previous Cambelt was fitted by Halfords Autocentre Canterbury in August 2011 (see enclosed documentation). Various concerns arise. My car is now a lot quieter than it has been for years, and is performing better. My mechanic says he always thought the car was noisy, even for a diesel, and is professionally delighted (as I am) that it is running so much more quietly and smoothly. Which brings me to my concerns. In retrospect it is clear to me that in 2011 your trained mechanics at Autocentre Canterbury would have been aware that my car was not running as it should after fitting the Cambelt; and further they: 1) Decided against informing me at the time that the belt had been incorrectly fitted, presumably to save themselves the time and effort of having to refit it correctly. 2) Assumed (correctly) that I would not be confident in judging for myself that it had been done incorrectly. 3) And further, presumably, felt that if I had raised concerns at the time they would be able to brush my concerns off, they being the “experts” and me just being a motorist. It is of some relief that my mechanic informs me that, apart from some noisy years of underperformance, no serious damage to the car has occurred. -------------------------------------------------------------------------------------------------------------------- I am sure you will appreciate due to the length of time elapsed I cannot investigate this matter in any great depth, we no longer hold our internal paperwork additionally the technician no longer works for our company. However, I can see from our records that you attended our Canterbury Autocentre 4 times since the cam belt replacement in 2011. I have checked these invoices and there is no mention of a problem with the running of you vehicle. I can assure you that had you raised concerns these would have been fully investigated under the terms and conditions of our National Guarantee and any remedial work undertaken at that time. I really am very sorry that you feel my colleagues at Canterbury have not acted honestly and professionally and that their workmanship was not to the standard we expect.”

Helpful Report

Posted 8 years ago

“I booked my van in for an MOT on arrival the staff were rude and not very pleasant. My van unfortunately failed for the rear fog lights not working which there couldn't sort out until a later date which meant that I was without a vehicle, So I got it repaired at Vauxhall dealership. So a week later I took it back to have a retest and on arrival the staff were still very rude and never told me to bring the failed mot certificate in. I thought that on the retest that they would do a new 60 minutes MOT but I was wrong and all they did was look at the mileage and not look to see if the failure has been corrected and then they passed it and sent me away with a pass certificate. I would strongly not recommend halford and I don't believe that they know what there doing and two different lot of stuff were rude both time. I am now taking my van back to Vauxhall to get my check to make sure it is OK. Please don't use halford!!!!”

Helpful Report

Posted 8 years ago

“I booked a full service on line, paid £195 by credit card. My bank checked by security text that the debit was legitimate. I telephoned local Halfords to check that they had the booking, but, although it had not arrived, I should bring the car in at 9.30. Sure enough, at the appointed time Halfords could find no record of the booking and could not deal with it. This company is a shambles.”

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Posted 8 years ago

“Fantastic service from the Bolton branch today, Craig helped me from start to finish kept me informed on every little detail, car was under warranty he fought for pay out and all was good. Will 100% be using these guys again”

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Posted 8 years ago

“Great service at Halfords Letchworth branch. I had my car booked in for Brake Disc & Pads to be replaced and both Rear Shock Absorbers to be fitted. The car is driving like a dream again and at a GREAT low price would definitely recommend for those who have a low budget and want a good standard of work doing 5 Stars”

Helpful Report

Posted 8 years ago

“Brought my car in to Halfords autocentre Acton the morning for a winter check and wheel balance"at 8.30am as instructed on online booking. Returned 3.5 hours later to be told "he's just starting" when I start it now! when I said not good enough and why had no one called me I just got a grudging sorry and we'll start it now it's taking a further 40+mins and sho knows if a full check will be carried out!! Never bring your car to a Halfords Autocentre I wish I'd read all the bad reviews online before booking! A wasted £70 I will resist them doing any further work on my car at all.”

Helpful Report

Posted 8 years ago

“booked in an appointment and they called me 15 mins before to say they could not do it. By this time I was of course driving there so could not answer the phone. As I arrived they walked out and said "haven't you had our message?" Rude, unpleasant, incompetent. Head Office said they would get back to me in 48 hours and have not.”

Helpful Report

Posted 8 years ago

“On Saturday 9th April I dropped my daughter’s car off for an MOT. I’d serviced it a week earlier and was confident all was in order. Upon arrival I noticed that all the staff had changed and then remembered my father’s remarks of a few weeks earlier with regards to his MOT & service at Olton? I didn’t think too much of it and left the car for inspection. I was then called by the manager a little later and told that the vehicle had failed the MOT due to “Excessive play” in Nearside & Offside Anti Roll Bar links? Before I gave permission for the repairs to be carried out, I visited and checked for myself. Yes I could feel something but I wasn’t sure if it was “play” or not? As my daughter had come over from Kidderminster with her two young children on my recommendation, I couldn’t risk her being off the road. So I authorised for the repairs to be carried out and hoped for the best. I then asked James to put the old units in the boot of the car so I could inspect them later. Needless to say I have now inspected both links and found that the ball joints are not worn at all. The movement when I inspected them was the ball joint moving as it should from side to side? I did leave negative feedback as requested via an Halfords automated email and requested a telephone call, but to date I’ve heard nothing. I complained to Mr Randell the managing director but he passed my complaint to Anita Ward (customer services) who apologised but said they would be standing by the MOT tester and the regional manager couldn’t be bothered to contact me either. I won't be using this centre again!”

Helpful Report

Posted 9 years ago

“DO NOT USE - WASHINGTON My car needed work completing and while it was in, Halfords phoned me to advise my front brake disc and pads needed replacing and this would cost me a further £236. I decided not to have this work completing due to the cost. I was then told this was marked as a red and what would happen if I did not get this done. This made me think my car was unsafe to drive. I was told my car was up on the ramps and ready for all the work to be done (very pushy). I asked for a breakdown of cost of parts and labour but I was told that they do not provide this information. I then priced this with a local garage and it would cost half this price! I phoned Halfords to complain and I was told I could of taken my car else where as it was safe to drive. Halfords has over charged me by £100 at least. I have been pushed / bullied / miss sold into having this work completed. I wrote and complained on the 31.12.15 and I am still waiting for a response!”

Helpful Report

Posted 9 years ago

“I took my car in it failed on minor issues then I get a phone call every 30 mins telling me they found this then they found that should of cost £200 now more like £400. They no you have no choice. Just a typical British company ripping off British people. Enough of being raped by these criminals if it's not kwik fit it's Halfords it never ends”

Helpful Report

Posted 9 years ago

“Good: Online booking for MOT worked well. MOT was carried out at the allotted time and was ready for collection when I returned. Bad: Shame that they had scratched one of the doors and fouled the interior trim, gear stick and handbrake lever with oily dirt. Reception staff implore each customer to leave them excellent reviews. Sadly they do little to earn them. It was the cheapest MOT in the area but caring for your vehicle and keeping it clean are simple basics. They failed and it has cost Halfords another customer. Don't fall for it and add to the statistics.”

Helpful Report

Posted 10 years ago

Halfords Autocentres is rated 1.9 based on 833 reviews