Hammonds Furniture Reviews

"Hammonds installed a wardrobe, dressing table and two freestanding chests of drawers at a cost of \u00a34000.\r\nThe quality of the items is acceptable, but the installation has left me with an issue with the carpet, which Hammonds won\u2019t take responsibility for.\r\nPrior to the install the surveyor told me to roll back the carpet in the room and they sent an email prior to fitting suggesting doing the same.\r\nUpon the day of install the fitter didn't mention any issues, but after leaving I noticed they had flattened down the rolled-up carpet with their tool benches and by walking over it. I was hoping it would come out when refitting, but unfortunately that was not the case.\r\nWhen raising the issue with Hammonds they first claimed the carpet was already flattened prior to fitting starting with photographic evidence apparently provided by the fitter. When I challenged them and asked for this evidence they then came back and when down a different routing stating that my plans said I should have totally removed the carpet (even though their own email and surveyor said to roll it up).\r\nThe real problem here I think lies with sub-contracted fitters being on a strict time deadline and not communicating with customers. If there was an issue the fitter should simply have informed me, and I would have rolled the carpet back further.\r\nMore evidence of this lack of communication is an aerial socket (not power) in the dressing room, which is half under the dressing table and half outside. Again, if the fitter communicated with me, it could have removed in less than a minute and could then have been filled\/decorated after the event. It for sure took him more time to scribe around it then it would have done to remove it.\r\nPersonally, I\u2019d be willing to pay a bit more for them to employ their own fitters if this is the result of using sub-contractors. Now left with an expensive carpet in a large room with fold lines."

"Hammonds installed a wardrobe, dressing table and two freestanding chests of drawers at a cost of \u00a34000.\r\nThe quality of the items is acceptable, but the installation has left me with an issue with the carpet, which Hammonds won\u2019t take responsibility for.\r\nPrior to the install the surveyor told me to roll back the carpet in the room and they sent an email prior to fitting suggesting doing the same.\r\nUpon the day of install the fitter didn't mention any issues, but after leaving I noticed they had flattened down the rolled-up carpet with their tool benches and by walking over it. I was hoping it would come out when refitting, but unfortunately that was not the case.\r\nWhen raising the issue with Hammonds they first claimed the carpet was already flattened prior to fitting starting with photographic evidence apparently provided by the fitter. When I challenged them and asked for this evidence they then came back and when down a different routing stating that my plans said I should have totally removed the carpet (even though their own email and surveyor said to roll it up).\r\nThe real problem here I think lies with sub-contracted fitters being on a strict time deadline and not communicating with customers. If there was an issue the fitter should simply have informed me, and I would have rolled the carpet back further.\r\nMore evidence of this lack of communication is an aerial socket (not power) in the dressing room, which is half under the dressing table and half outside. Again, if the fitter communicated with me, it could have removed in less than a minute and could then have been filled\/decorated after the event. It for sure took him more time to scribe around it then it would have done to remove it.\r\nPersonally, I\u2019d be willing to pay a bit more for them to employ their own fitters if this is the result of using sub-contractors. Now left with an expensive carpet in a large room with fold lines."

"Absolutely shocking! They treat their fitters terribly, tell untruths and get you to sign off on a plan which not even their customer service team are qualified to read and understand.\r\nCustomer service lady called Rebecca was rude with poor manners and conduct. She didn't listen to me say I have an on going issue but cut in mid sentence, AND she proceeded to mark my installation complete despite her acknowledging I have an outstanding issue. \r\nThe Installation manager didn't want to know anything and even said he's on a rotation placement so shouldn't be involved! \r\nI would never use Hammonds again and I would never recommend them. What we asked for is not what we had installed. There is a lot of wasted space because it's not bespoke built for you, it's just off the shelf flat pack at set sizes.\r\nSave yourself loads of money without hassle and get a carpenter to build what you want.\r\nYou'll be sorry if you ignore these reviews.\r\nThey are still chasing me for the final payment- surely everyone knows you get paid once the job is complete?\r\nDespite having an outstanding issue and making a complaint, I still didn't hear back from them, I called them over 2 weeks later! \r\nNever ever again!"

"This has been the most stressful experience and I wish I had my money back to go with another company. An ikea flat pack would have looked better! Designed to fit your room is a joke. They design to fit your room but then don\u2019t have the pieces necessary to deliver. I feel very sorry for the fitter because apparently they don\u2019t get paid until you sign off on the job but they have been given a design which isn\u2019t possible. Just truly shocking and I don\u2019t understand how it is legal!"

"I had fitted wardrobes in my bedroom in December, lovely job carried out by Aaron and was impressed with the service and fitting.\r\nI called them in January, out came a designer to design a media unit in my living room, slight snag as they failed to let me know I needed to move a socket but no problem, I can get they done - this was picked up by the surveyor.\r\n\r\nThe surveyor comes out and after slagging off the designer, I ask him to mark on the wall where the TV is going so I can get the bracket up etc.\r\n\r\nI wasn\u2019t happy with the measurements so I complained and another one came out (the one who did my wardrobes so I know he\u2019s good at his job) and yes, the measurements were incorrect so good job I double checked.\r\n\r\nFitting date commenced middle March, Aaron the wardrobe fitter was requested (yes you can have him) great stuff, can\u2019t wait to see how it looks for \u00a34450.\r\n\r\nEmail received with an earlier fitting date of March 4th and another fitters name given, okay hopefully he\u2019s as good as Aaron.\r\n\r\nThe Saturday before the fitting date I received a call from the fitter asking if I was having wardrobes fitted! Erm no, it\u2019s a media unit, I asked if he had the drawings and I felt that sinking feeling. \r\n\r\nMonday arrived (2 day job) the fitter bought my \u2018bespoke\u2019 furniture in the house, marking my walls and doors along the way and tells me it\u2019s a 3 day job and the design is going to make his work really hard to do so I had to make some slight adjustments.\r\n\r\nNot much done on the first day, base unit carcasses and the worktop across the top - on closer inspection it was two pieces joined together, two tone and stuck with glue spilling out and a chunk in it where he had been clamped together.\r\n\r\nI called Hammonds first thing Tuesday morning and was told to let him finish the job as I\u2019m sure it\u2019ll be ok and wouldn\u2019t call the fitter to let them know I was unhappy.\r\nI was fuming but thought ok I\u2019ll say something myself so I did and made him change it.\r\n\r\nDay 2 and half way through and he was leaving around 7pm which was dark so he couldn\u2019t see what he was doing.\r\n\r\nDay 3 - finally finished at 8pm and draw front and handles missing. \r\nI was that annoyed and cheesed off and wanted him out my house so didn\u2019t say anything as I\u2019d been emailing pictures of his poor work to Hammonds which consisted of Jagged and chipped edges, nails coming through the side of the cupboard, caulking everywhere, two tone edging on the shelving that wmore chips on it, poorly fitted edges on the plinths fitted to the skirting (squared off instead of round leaving a large gap)\r\n\r\nCustomer services fobbed me off, booked in a remedial guy to come out, so I booked a day off work thinking he was coming to fix it, no write a report - take it down and re do it he said. More time off work unpaid!\r\n8 weeks wait for the remedial guy to write the report, 3 weeks for the fitting so in total 11 weeks from start to finish.\r\n\r\nApparently my bespoke furniture is supposed to have a join right down the middle of the back of where the tv goes and the worktop only comes in one size so you\u2019ll have to have a join.. how is that \u2018bespoke\u2019?? \r\n\r\nAbsolute con artists and should be done for misleading advertising.\r\n\r\nI complained to the ombudsman who said because I didn\u2019t complain to Hammonds during the 30 day period, that\u2019s a laugh I\u2019ve done nothing but complain - I requested a transcript of my conversation with them - I got a typed email with snippets of conversation.\r\nThe ombudsman found in their favour (surprise) and thought the \u00a3100 compensation was adequate. \r\nThis wouldn\u2019t even cover half of the decoration costs I have as they have scored a large dent across the whole of the ceiling, marked my walls and skirting boards and door, not to mention the 5.5 days unpaid leave for work.\r\n\r\nEvery chance I get I am leaving bad feedback on Facebook and Instagram with pictures if I can add them.\r\n\r\nAbsolute disgrace of a company who you\u2019d have thought would be more professional seeing as they have been around for many years. Hopefully for not much longer.."

"I had fitted wardrobes in my bedroom in December, lovely job carried out by Aaron and was impressed with the service and fitting.\r\nI called them in January, out came a designer to design a media unit in my living room, slight snag as they failed to let me know I needed to move a socket but no problem, I can get they done - this was picked up by the surveyor.\r\n\r\nThe surveyor comes out and after slagging off the designer, I ask him to mark on the wall where the TV is going so I can get the bracket up etc.\r\n\r\nI wasn\u2019t happy with the measurements so I complained and another one came out (the one who did my wardrobes so I know he\u2019s good at his job) and yes, the measurements were incorrect so good job I double checked.\r\n\r\nFitting date commenced middle March, Aaron the wardrobe fitter was requested (yes you can have him) great stuff, can\u2019t wait to see how it looks for \u00a34450.\r\n\r\nEmail received with an earlier fitting date of March 4th and another fitters name given, okay hopefully he\u2019s as good as Aaron.\r\n\r\nThe Saturday before the fitting date I received a call from the fitter asking if I was having wardrobes fitted! Erm no, it\u2019s a media unit, I asked if he had the drawings and I felt that sinking feeling. \r\n\r\nMonday arrived (2 day job) the fitter bought my \u2018bespoke\u2019 furniture in the house, marking my walls and doors along the way and tells me it\u2019s a 3 day job and the design is going to make his work really hard to do so I had to make some slight adjustments.\r\n\r\nNot much done on the first day, base unit carcasses and the worktop across the top - on closer inspection it was two pieces joined together, two tone and stuck with glue spilling out and a chunk in it where he had been clamped together.\r\n\r\nI called Hammonds first thing Tuesday morning and was told to let him finish the job as I\u2019m sure it\u2019ll be ok and wouldn\u2019t call the fitter to let them know I was unhappy.\r\nI was fuming but thought ok I\u2019ll say something myself so I did and made him change it.\r\n\r\nDay 2 and half way through and he was leaving around 7pm which was dark so he couldn\u2019t see what he was doing.\r\n\r\nDay 3 - finally finished at 8pm and draw front and handles missing. \r\nI was that annoyed and cheesed off and wanted him out my house so didn\u2019t say anything as I\u2019d been emailing pictures of his poor work to Hammonds which consisted of Jagged and chipped edges, nails coming through the side of the cupboard, caulking everywhere, two tone edging on the shelving that wmore chips on it, poorly fitted edges on the plinths fitted to the skirting (squared off instead of round leaving a large gap)\r\n\r\nCustomer services fobbed me off, booked in a remedial guy to come out, so I booked a day off work thinking he was coming to fix it, no write a report - take it down and re do it he said. More time off work unpaid!\r\n8 weeks wait for the remedial guy to write the report, 3 weeks for the fitting so in total 11 weeks from start to finish.\r\n\r\nApparently my bespoke furniture is supposed to have a join right down the middle of the back of where the tv goes and the worktop only comes in one size so you\u2019ll have to have a join.. how is that \u2018bespoke\u2019?? \r\n\r\nAbsolute con artists and should be done for misleading advertising.\r\n\r\nI complained to the ombudsman who said because I didn\u2019t complain to Hammonds during the 30 day period, that\u2019s a laugh I\u2019ve done nothing but complain - I requested a transcript of my conversation with them - I got a typed email with snippets of conversation.\r\nThe ombudsman found in their favour (surprise) and thought the \u00a3100 compensation was adequate. \r\nThis wouldn\u2019t even cover half of the decoration costs I have as they have scored a large dent across the whole of the ceiling, marked my walls and skirting boards and door, not to mention the 5.5 days unpaid leave for work.\r\n\r\nEvery chance I get I am leaving bad feedback on Facebook and Instagram with pictures if I can add them.\r\n\r\nAbsolute disgrace of a company who you\u2019d have thought would be more professional seeing as they have been around for many years. Hopefully for not much longer.."

"I had fitted wardrobes in my bedroom in December, lovely job carried out by Aaron and was impressed with the service and fitting.\r\nI called them in January, out came a designer to design a media unit in my living room, slight snag as they failed to let me know I needed to move a socket but no problem, I can get they done - this was picked up by the surveyor.\r\n\r\nThe surveyor comes out and after slagging off the designer, I ask him to mark on the wall where the TV is going so I can get the bracket up etc.\r\n\r\nI wasn\u2019t happy with the measurements so I complained and another one came out (the one who did my wardrobes so I know he\u2019s good at his job) and yes, the measurements were incorrect so good job I double checked.\r\n\r\nFitting date commenced middle March, Aaron the wardrobe fitter was requested (yes you can have him) great stuff, can\u2019t wait to see how it looks for \u00a34450.\r\n\r\nEmail received with an earlier fitting date of March 4th and another fitters name given, okay hopefully he\u2019s as good as Aaron.\r\n\r\nThe Saturday before the fitting date I received a call from the fitter asking if I was having wardrobes fitted! Erm no, it\u2019s a media unit, I asked if he had the drawings and I felt that sinking feeling. \r\n\r\nMonday arrived (2 day job) the fitter bought my \u2018bespoke\u2019 furniture in the house, marking my walls and doors along the way and tells me it\u2019s a 3 day job and the design is going to make his work really hard to do so I had to make some slight adjustments.\r\n\r\nNot much done on the first day, base unit carcasses and the worktop across the top - on closer inspection it was two pieces joined together, two tone and stuck with glue spilling out and a chunk in it where he had been clamped together.\r\n\r\nI called Hammonds first thing Tuesday morning and was told to let him finish the job as I\u2019m sure it\u2019ll be ok and wouldn\u2019t call the fitter to let them know I was unhappy.\r\nI was fuming but thought ok I\u2019ll say something myself so I did and made him change it.\r\n\r\nDay 2 and half way through and he was leaving around 7pm which was dark so he couldn\u2019t see what he was doing.\r\n\r\nDay 3 - finally finished at 8pm and draw front and handles missing. \r\nI was that annoyed and cheesed off and wanted him out my house so didn\u2019t say anything as I\u2019d been emailing pictures of his poor work to Hammonds which consisted of Jagged and chipped edges, nails coming through the side of the cupboard, caulking everywhere, two tone edging on the shelving that wmore chips on it, poorly fitted edges on the plinths fitted to the skirting (squared off instead of round leaving a large gap)\r\n\r\nCustomer services fobbed me off, booked in a remedial guy to come out, so I booked a day off work thinking he was coming to fix it, no write a report - take it down and re do it he said. More time off work unpaid!\r\n8 weeks wait for the remedial guy to write the report, 3 weeks for the fitting so in total 11 weeks from start to finish.\r\n\r\nApparently my bespoke furniture is supposed to have a join right down the middle of the back of where the tv goes and the worktop only comes in one size so you\u2019ll have to have a join.. how is that \u2018bespoke\u2019?? \r\n\r\nAbsolute con artists and should be done for misleading advertising.\r\n\r\nI complained to the ombudsman who said because I didn\u2019t complain to Hammonds during the 30 day period, that\u2019s a laugh I\u2019ve done nothing but complain - I requested a transcript of my conversation with them - I got a typed email with snippets of conversation.\r\nThe ombudsman found in their favour (surprise) and thought the \u00a3100 compensation was adequate. \r\nThis wouldn\u2019t even cover half of the decoration costs I have as they have scored a large dent across the whole of the ceiling, marked my walls and skirting boards and door, not to mention the 5.5 days unpaid leave for work.\r\n\r\nEvery chance I get I am leaving bad feedback on Facebook and Instagram with pictures if I can add them.\r\n\r\nAbsolute disgrace of a company who you\u2019d have thought would be more professional seeing as they have been around for many years. Hopefully for not much longer.."