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Hammonds Furniture Reviews

1.6 Rating 199 Reviews
E
Happiness Grade

Hammonds Furniture have a Customer Happiness Grade of E. Customers are happy with their prices and customer service but are unhappy with their delivery and refunds.

C

Price - Average

62.50%
Industry Average
It appears that if you are buying in the sale, the fitting estimate is reduced to lower the price and the fitter loses out.
- Anonymous
D

Delivery - Average

50.00%
Industry Average
-I have never received confirmation of any delivery; all I get is an automated email notifying me of the next visit to complete the installation.
- Giuseppe
Commissioned 4 rooms out of which three had catalogue of errors and issues; incorrect measurements, materials going missing, incorrect ordering of materials, not ordering materials and late delivery of materials.
- Bela Bahl
The worse experience ever! Delivery is wrong, no follow up. A week goes by and I have no update on new delivery or finalising installation. The stress this is causing is not worth it. Considering I have paid over £4k to have to chase Hammonds, beg for a call back and nothing. They have taken the money and left my room as a building site. Do not reccomend!
- Anonymous
F

Refunds - Difficult

33.33%
Industry Average
After getting the measurements wrong twice, refusing a refund, and leaving us out of pocket for additional repairs and expenses, we cannot recommend Hammonds.
- Adam Corfield
We asked for a partial refund calculated as simply the cost of a replacement (small double) bed and mattress, and nothing at all for inconvenience or loss of function of the room, even though this would be justified.
- Craig Jones
After two weeks of chasing and multiple emails, Hammonds finally arranged a visit — only for me to be told that Hammonds do not offer refunds “under any circumstances once you sign up.
- Anonymous
D
52.94%
Industry Average
We chose Hammonds because we expected a professional design service that would enhance the usability of our home.
- Craig Jones
I would not recommend Hammonds based on the quality of the products, the mis-selling involved, or the poor after-sales service.
- Anonymous
Not to mention the appalling service from managers who act worse than a stroppy teenager.
- JJ SMITH