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Hammonds Furniture Reviews

1.7 Rating 173 Reviews
D
Happiness Grade

Hammonds Furniture have a Customer Happiness Grade of D. Customers love their prices but are unhappy with their delivery and refunds.

A-

Price - Excellent

83.33%
Industry Average
It appears that if you are buying in the sale, the fitting estimate is reduced to lower the price and the fitter loses out.
- Anonymous
E

Delivery - Slow

40.00%
Industry Average
Commissioned 4 rooms out of which three had catalogue of errors and issues; incorrect measurements, materials going missing, incorrect ordering of materials, not ordering materials and late delivery of materials.
- Bela Bahl
The worse experience ever! Delivery is wrong, no follow up. A week goes by and I have no update on new delivery or finalising installation. The stress this is causing is not worth it. Considering I have paid over £4k to have to chase Hammonds, beg for a call back and nothing. They have taken the money and left my room as a building site. Do not reccomend!
- Anonymous
I was then given 3 different days for the remedial work, had to suffer a disengenious helpdesk person who refused to connect me with a manager, had to clear my corridor 4 times and wait 27 days after the agreed delivery day with a half finished job to get what I had ordered.
- Anonymous
F

Refunds - Difficult

16.67%
Industry Average
Communication was non-existent; I contacted Customer Relationship over ten times, only to hear admissions of “unprofessional and unacceptable” service and a disappointing refund suggestion.
- MN
SHAMBOLIC COMPANY I don't usually write reviews, but my advice is: DON'T USE THIS SHAMBOLIC COMPANY. We paid 5K for fitted wardrobes, and the subcontract fitters did not turn up! I had no contact from Hammonds, and I had to ring several times to receive an update. They offered £100 compensation, but when I asked for a refund as I wanted to cancel the fitting, they refused. I would never use this company again!
- HUW WILKINS
This was the final straw for me and I asked them to cancel my order and give me a refund after 4-5 Survey Changes and 3 fitting dates I wasn't going to wait a near further 3 months for my wardrobes.
- Michael West
B-
67.80%
Industry Average
Outstanding Design Service by Mr.
- ANILKUMAR BHAT
Just had wardrobes fitted. The service was excellent and the fitter David did an amazing job. Highly recommended
- Christine
Fantastic service, our fitter Pierre was very skilled, tidy, talented. I would definitely recommend, and will use again! . Bruce
- Bruce Patrick