Hammonds Furniture have a Customer Happiness Grade of E. Customers are happy with their prices and customer service but are unhappy with their delivery and refunds.
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After weeks of painstaking back-and-forth, removing options and challenging the quote, the price was eventually reduced to £12,000 — which raises serious questions about how their pricing works and how much others may be overcharged if they don’t push back.
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- Josh Carr
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We had a fitted bedroom/wardrobe for clothes and shoes made by Hammonds, and unfortunately the quality is not acceptable for the very high price we paid.
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- Ana Comanescu
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Negotiated a discount on two bedrooms which was accepted then retraced by Hammonds as they had based the price on one of the wrong rooms! We then agreed on the higher price to be told we had missed the deadline and it had gone up again.
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- Annette
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-I have never received confirmation of any delivery; all I get is an automated email notifying me of the next visit to complete the installation.
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- Giuseppe
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Commissioned 4 rooms out of which three had catalogue of errors and issues; incorrect measurements, materials going missing, incorrect ordering of materials, not ordering materials and late delivery of materials.
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- Bela Bahl
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The worse experience ever! Delivery is wrong, no follow up. A week goes by and I have no update on new delivery or finalising installation. The stress this is causing is not worth it. Considering I have paid over £4k to have to chase Hammonds, beg for a call back and nothing. They have taken the money and left my room as a building site. Do not reccomend!
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- Anonymous
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After getting the measurements wrong twice, refusing a refund, and leaving us out of pocket for additional repairs and expenses, we cannot recommend Hammonds.
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- Adam Corfield
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We asked for a partial refund calculated as simply the cost of a replacement (small double) bed and mattress, and nothing at all for inconvenience or loss of function of the room, even though this would be justified.
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- Craig Jones
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After two weeks of chasing and multiple emails, Hammonds finally arranged a visit — only for me to be told that Hammonds do not offer refunds “under any circumstances once you sign up.
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- Anonymous
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We chose Hammonds because we expected a professional design service that would enhance the usability of our home.
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- Craig Jones
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I would not recommend Hammonds based on the quality of the products, the mis-selling involved, or the poor after-sales service.
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- Anonymous
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Not to mention the appalling service from managers who act worse than a stroppy teenager.
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- JJ SMITH