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Hammonds Furniture Reviews

1.6 Rating 196 Reviews
D
Happiness Grade

Hammonds Furniture have a Customer Happiness Grade of D. Customers are happy with their prices and customer service but are unhappy with their delivery and refunds.

C

Price - Average

63.64%
Industry Average
It appears that if you are buying in the sale, the fitting estimate is reduced to lower the price and the fitter loses out.
- Anonymous
D

Delivery - Average

50.00%
Industry Average
-I have never received confirmation of any delivery; all I get is an automated email notifying me of the next visit to complete the installation.
- Giuseppe
Commissioned 4 rooms out of which three had catalogue of errors and issues; incorrect measurements, materials going missing, incorrect ordering of materials, not ordering materials and late delivery of materials.
- Bela Bahl
The worse experience ever! Delivery is wrong, no follow up. A week goes by and I have no update on new delivery or finalising installation. The stress this is causing is not worth it. Considering I have paid over £4k to have to chase Hammonds, beg for a call back and nothing. They have taken the money and left my room as a building site. Do not reccomend!
- Anonymous
F

Refunds - Difficult

28.57%
Industry Average
After two weeks of chasing and multiple emails, Hammonds finally arranged a visit — only for me to be told that Hammonds do not offer refunds “under any circumstances once you sign up.
- Anonymous
Both times they did not dispose of their trash and had to pay for disposable which came to £500 despite having been promised a refund.
- JJ SMITH
Communication was non-existent; I contacted Customer Relationship over ten times, only to hear admissions of “unprofessional and unacceptable” service and a disappointing refund suggestion.
- MN
C
60.66%
Industry Average
Outstanding Design Service by Mr.
- ANILKUMAR BHAT
Just had wardrobes fitted. The service was excellent and the fitter David did an amazing job. Highly recommended
- Christine
Fantastic service, our fitter Pierre was very skilled, tidy, talented. I would definitely recommend, and will use again! . Bruce
- Bruce Patrick