Thank you for your fantastic feedback! We're thrilled to hear that you found our instructions and communication clear. Your support truly means a lot to us! - Team HoH x
Thank you so much for your wonderful review! We're delighted to hear that you loved the necklace and had a great experience with our service. Your support means everything to us! - Team HoH x
Thank you so much for your kind review! We're delighted to hear that the process of handling ashes went smoothly and that you appreciated the updates along the way. Your recommendation means a lot to us, and we’re here for you anytime! - Team HoH x
We’re thrilled to hear that you were pleased with the entire process and enjoyed the experience from start to finish. Your satisfaction means the world to us, and we’re here whenever you need us! - Team HoH x
“From the time I placed the order to the delivery everything was spot on .
The piece is so beautiful . The presentation box and the card that came along to say who made the piece and the verse on the card very touching .
Absolutely beautiful .
Time frame was also spot on . Thank youb”
Thank you for your thoughtful words! It’s great to hear that every detail, from ordering to the special presentation box, met your expectations. The personalised certificate and the beautiful verse must add an extra layer of connection to your piece. So glad that everything was perfect for you and arrived right on time! - Team HoH x
“I ordered this necklace for my husbands ashes and when it arrived it was so much nicer than the picture and i was really pleased with it and the the communication from the company was excellent from the minute I placed my order keeping me up to date with every step till it arrived”
Thank you for sharing your experience. It’s wonderful to hear that the necklace surpassed your expectations and that the communication kept you reassured throughout. Knowing that such a cherished piece turned out to be even more special in person must mean so much. Thank you for trusting us with something so meaningful - Team HoH x
“Service was professional throughout, very thoughtful and helpful 5*.
Unfortunately there is a small 'graze' amongst the inscription but that doesn't distract really and it would not stop me from using Hand on Heart again which I intend to do. Thank you so much”
Thank you for your feedback and your kind words about our service! We’re glad to hear you found the process professional and supportive. We’re sorry to hear about the small graze on the inscription, and we appreciate your understanding. Please send us an email to; studio@handonheartjewellery.co.uk if you'd like us to look into this further for you. Knowing that you still felt satisfied means a lot, and we look forward to assisting you again in the future. Thank you for choosing us to create such a meaningful piece!
“Jewellery i had made was amazing. i can't fault the quality of work.
But sadly, when I ordered the self fill necklaces, I didn't receive the tools to fill with my mums ashes. After contacting them and asking for this to be sent out, I still haven't received this. 3 weeks later, I had to do this myself with a needle..”
Thank you for your kind words about the jewellery, and we’re truly sorry to hear about the trouble you’ve experienced with the self-fill kit. We completely understand how important this is, and we sincerely apologise for any inconvenience caused.
As confirmed in our previous emails with yourself, the self-fill kit was dispatched to the address you requested on the 4th of October. Unfortunately, it seems the kit has gone missing in the post, and we are very sorry that you had to manage without it.
Please do let us know if there’s anything further we can assist with, and once again, we apologise for the frustration this has caused. Team HoH x
“Really pleased with both my ring and rose. Beautiful and the packaging lovely too. Was kept updated and changed my mind on the ring style after ordering which was changed no problem. Wonderful customer service.”
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both your ring and rose. We strive to provide excellent customer service and are glad we could accommodate your request to change the ring style - Team HoH x
