HAPPYCAR.com Reviews

Name: HAPPYCAR.com
Rating: 4.16

4.2 Rating 170 Reviews

85 %

of reviewers recommend HAPPYCAR.com

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4.2

Based on 170 reviews

Customer Service
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Phone:

0800 02 02 757

Email:

annalena.mibach@happycar.de

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very sharp commercial practices. If your plane is delayed for whatever reason you will lose your booking. Even if you get in touch before you arrive to advise of late arrival, you cannot change booking. We were told we could amend rental as flight arrived after 5pm when offices were shut, if we went to airport the following morning. We spent 4 hours with Thifty (rental company) and Happycar on phone trying to resolve. No chance. We had a 5 week rental cancelled with no recourse/refund so we lost £850 and had to rebook through another hire company. Thifty and HappyCar had £850 free with a rental car that could be rehired. USE WITH CAUTION.”

Helpful Report

Posted 3 months ago

“Off the bat, a 2+ hour delay in collecting the car. MOT done by one of their garages before I collected the car and it passed yet one of the headlight bulbs was out? Took the car back due to it driving awfully, found out it needed a new clutch. which the same garage who did the dodgy MOT, fitted the new clutch and DID NOT FIT THE WHEELS BACK ON CORRECTLY causing the car to violently shake at any speed above 15mph ! I immediately took the car back after less than 2 minutes in which they then refitted the wheels thank god. Took it back again as they didn’t actually fix which needed to be fixed which was the gearbox… they told me they couldn’t find anything wrong with it so i then took the car to a REAL garage who revealed that the selector fork for the reverse gear had completely snapped costing me over £1300 ! Within a week I also noticed strange dents in the bonnet, a crack in the wing mirror plastic cover and quite a few other imperfections which shouldn’t have been there. Overall, terribly run company to be frank, unorganised, unhelpful and pretty bad experience… not great.”

Helpful Report

Posted 3 months ago

“Terrible company, avoid it at all costs. If only I could leave a 0-star review. This company sells unroadworthy cars and fraudulently passes the MOT in order to make a sale. Mercedes dealership told me my car was unsafe to drive and it would not have passed the MOT. I informed Happier Cars of this and requested for a refund within 30 days as per my rights under the Consumer Rights Act. All this company did was ignore all my correspondence. I paid cash for my car in March 2024, we're now in May and they still owe me my refund. Their webchat is a joke, when you report an issue, all they provide you with are stock responses, asking for your contact details and say someone will contact you but no one ever does. They make you all sorts of promises at the time of sale, which they never fulfill after you’ve purchased the car. This is a small company that has no independent complaints procedure; the same people that sell you the car, are the same people who will look into your complaint. Also, they are not registered with any trade association; this is a big red flag. Any reputable dealership would sign up to a motor trade association, it’s unfortunate I didn’t know of this before I purchased my car. They knowingly put my family in danger by selling an unsafe car. They think they are above the law.”

Helpful Report

Posted 7 months ago

“Absolute disaster - took our money, confirmed a booking. Then upon disembarking our plane on the way to collect the car we received an email to say the booking was cancelled due to a problem with their computers. No cara available at the counter. Disaster for the family. Nothing refunded - they are fraudsters - do NOT book on their site!”

Helpful Report

Posted 8 months ago

“AVOID!! 😡 This company is a spin off of Oakleigh Cars who went bust after scamming dozens of people out of serous money. The director Simon Warren uses another name . DO NOT do any business with these scammers and if possible continue to report them . Time doesn’t heal everything …. Forget about when they report anyone who mentions their other company as not a genuine review BECAUSE they are genuine reviews and we will get our money back ….. the owner lives in buntingford …. He goes by another name AKA Jack Marshall … they are the same people just with dodgy fake identification … the truth always comes out in the end that’s for sure https://www.insolvencydirect.bis.gov.uk/IESdatabase/viewdisqualdetail.asp?courtnumber=10688399”

Helpful Report

Posted 1 year ago

“I booked a car with Happycar and received en email saying that the reservation was transacted with Sixt. On arrival, no booking was found. The Sixt agent said it had been cancelled. After checking my email, I found a message from Happycar that the booking had not been made after all. The mail arrived 9 minutes (!) prior to the start of the rental period. An epic mail exchange with Happycar followed, in which I was told that the company only acted as an intermediary and could not do anything for me. Blame was placed on a subcontractor. Conclusion: I received a smaller car than I had booked, paid one third more, invested hours in communication, got nothing back. Zero support from Happycar, no compensation, no concessions, no apology. Not to be recommended.”

Helpful Report

Posted 4 years ago

“No trasparency the credit card was out, the other company refused to take 53 euro cash and not give us the car. Happy car says they are not responsible and we lose all the money! Not serious never rent a car with them!”

Helpful Report

Posted 4 years ago

“The reservation payment doesnot guarantee the car, in other words nothing. if you come late, they offer you a car from different catagory with much higher price. there is no transparancy on prices neither in WEb nor in reception, lots of hidden costs (tiny letter, price without tax). you end up with total price far way from your expectations.”

Helpful Report

Posted 4 years ago

“I would not trust this company. When the car rental company did not let me pick up my car, HappyCar would not refund me. I lost money and had to book a with a different company.”

Helpful Report

Posted 5 years ago

“Rented a car through this site recently. It was to be picked up and dropped off at Pittsburgh International Airport. Arrived at Budget and they can’t find my reservation. I have my receipt and they advise it’s the budget several miles down the road. I said can I just get it here and they said it would be about 11% more. I said ok since I had three people with our luggage. It ended up being over 20% about $70. Make sure you know exactly where you’re picking the car up. Felt like it was very misleading about the location.”

Helpful Report

Posted 5 years ago

“Wynająłem samochód we Francjii odebrałem na lotnisku CGD w Paryżu. Happycar proponuje własne ubezpieczenie, ale nie posiada własnych samochodów korzystając ze współpracy z innymi firmami np. Hertz. Na miejscu dowiedziałem się ze Hertz proponuje dużo lepsze ubezpieczenie. Musiałem kupić dodatkowe ubezpieczenie od Hertz bo inaczej za kazde uszkodzenie trzebaby zaplacic do 1000 € wkladu, ktory potem mialby zwrocic happycar. O kwocie wkladu dowiedzialem sie dopiero w Hertz w momemcie odbioru samochodu. Duży minus za brak pełnej informacji w trakcie zawierania umowy. Nie odpisują na maile.”

Helpful Report

Posted 5 years ago

“SCAMMERS and THIEVES! BEWARE!!!!!! I have booked and paid for in advance a 35 day car rental in Warsaw with a request for a cross borer access to France. The voucher has been issued to me confirming the rental. After a 40hr trip from Australia to Warsaw, I have discovered that I can not take the car outside of Poland and thus been refused a car by the agency. I have tried to contact Happycar via phone to change a provider or arrange a refund (a UK number) only to be played a recorded message IN FRENCH!!! asking me to select some options from a menu and then has been placed on hold. After waiting on hold for an hour, I got eventually cut off by the telephone company and billed international roaming rates. So I tried to get online after accessing the net at the airport only to discover that their office hours are from 9 to 11am Monday to Friday local time (through a third party review) and hence they scam you even when you need to get their help urgently!!!!! I have learned from their website that the only way to get help is via e-mail, which they answered more than 24 hrs later!!!!! Their resolution? They informed me that they e-mailed me while I was in the air, informing me that I will not be able to take the car out of Poland. Not even a hint of solution was offered and no suggestion of a refund or alternative arrangement. Further e-mails were not answered and so I will now have to fight them through the legal system. I can't believe that such a group of thieves and scammers is allowed to operate by regulators in Europe or wherever they are. So beware, especially if you are from a different continent, as being stranded and ripped off in a country half a world away is no fun and you can't even call the Police, as they operate somewhere in the cyberspace.... This is the worse car rental experience I had ever had, and I travel frequently all over the world. Save yourselves money and frustrations and go elsewhere,”

Helpful Report

Posted 5 years ago

“Professional scamers. I booked a car for April 18 at the Casablanca airport (local agent Global rent-a-car) for 96 euros and they charged me in advance 106, with Autoeurope as a beneficiary. I can not clarify anything. On April 17 I receive an SMS with a link with the latest information, which does not work. I arrived at the Casablanca airport on April 18 and I looked for the Global office where all of them, but they told me they did not and that I have to go directly to the parking lot. I'm going, but not there either. They tell me he is an agent. I have to locate it. (?) I ask. I go around the airport. Nothing. In the end, I start shouting 'Global' at the door of Terminal 2. A taxi driver takes pity on me and tells me that he has the agent number and the flame, I talk to her and she tells me that in two minutes, but at the minute He calls again and tells me that my reservation is canceled because I did not show up on time (two hours have passed) and that he feels it, but he can not do anything, since the intermediary company canceled it. She hang up the phone. THE CAR WAS PAID !!! Flee everything that has to do with these companies like the plague, especially from Europcar, and they ripped me off on another occasion, in Italy. I would not have contracted with them, but I did not know they used the Happycar brand as a cover. They are professional scammers. My advice is to contract and negotiate directly with the local agent. Right there, in aerp. Casablanca I hired with Genial-Car, and I did not have any problems, on the contrary, they made things easier for me. The same in Marrakesh with YacoutTours. Contact them by e-mail to advance procedures and book, but do not use the intermediaries, especially AutoEurope and its associated brands, are mafia businesses. Thieves luck..”

Helpful Report

Posted 5 years ago

“A car booking for 40 bucks turned out to be four times more expensive when I showed up at the rental company. The prices advertised on Happycar are misleading. This kind of price falsification should not be allowed.”

Helpful Report

Posted 5 years ago

“This website is a scam!!! I'm shock and mad that I've rent or even enter on your website. Nothing it's clear, you think you are renting the cheaper car in Fuerteventura but you are just being a scam. You have to leave with this very serious people a caution of 1200€ that they just refund you 30 days after you gave the car back. if you don't want that solution or maybe you don't have that money since you are not rich (and that's why you spend almost 2 hours in line to have this stupid car) you have to pay 4 times more, and that value isn't refundable. So what you think it's the best offer ends up being the most expensive one. If you ever think or for some unfortunate you end up on their lovely website just run for autoreisen!!!”

Helpful Report

Posted 6 years ago

“STAY AWAY - SCAM Absolutely useless. I got a booking from them for a small car in France last month. It was only marginally cheaper than the next best offer that was Europcar, EUR 32.94 instead of EUR 35.00. The booking takes you through all the motion to payment which goes through no problem. The day I arrive at the car rental desk in France they say they do not have the booking. So I ring them up but it is only an answer phone in Germany. Impossible to get hold of them. I ended up having to get a car from Europcar but at EUR 102.00. What a rip off. NEVER AGAIN. Pay the extra couple of kid because these people are ROGUE TRADERS.”

Helpful Report

Posted 6 years ago

“Rental of Firefly car via Happycar in Valencia (Spain). Car rented with full coverage but Firefly nevertheless added insurance (contract in Spanish only and insurance marked as SCDWK). Moreover we brought the car back with full tank (less than 10 kms done to return point) and got for 25 euro fuel to pay. One word: SCAM !”

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Posted 6 years ago

“I wish every rental company would be this convenient. My car was good,too!”

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Posted 7 years ago

“Very satisfied with the service”

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Posted 7 years ago

“I love happycar! It is so easy and fast to use, awesome!”

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Posted 7 years ago

HAPPYCAR.com is rated 4.2 based on 170 reviews