“I purchased a personalised birth date jigsaw front page of The Times. It is very disappointing and is of poor quality.
The much heralded front page consists only of adverts and births, marriages and deaths columns and the smudgy black and white newsprint is tiny. Why even offer such an awful product? This jigsaw can only be described as underwhelming, disappointing and a complete waste of money. Without doubt It is the worst gift I have ever bought and can not imagine it ever being used.
Contacting this company was a complete waste of time - no idea of customer service. Buyer beware.”
“I returned a game some weeks ago and was promised a refund by Melanie on the 13th October. subject to it being unused and in original packing which it was.
No refund has been made and it looks ( in view of other reviews) as if this is a none starter
A poor way of a 'small family business' to behave.”
“Purchased several items from this Company one of which a jigsaw which stated to be man made. When this arrived I was not happy and felt the item was mass produced and not suitable for a 7 year old far too difficult to put together. I applied for a refund. When I stated this on a negative feedback the Managing Director contacted me and I have been floored by his appalling verbal attack on me. As I had questioned the product he applied I had questioned his integrity which he did not appreciate. He applied I had called him a liar because I had questioned the product (my consumer right) and did not appreciate ignorant people who think they know better (presumably he means his customers) and strongly suggested I learnt some manners! I replied how appalled I was at his rudeness. He should be setting an example as MD of the Company. I said I would be taking this further to which he replied “Enjoy”. If this is the sort of individual running a Company then heaven help them.”
“The company took my money but NEVER delivered the goods. I tried contacting them multiple time but got no where. I also asked for a refund as I had not recieved the item I ordered, but to date have had NO response from the HAPPY PUZZLE COMPANY. In my opinion one one should buy from this company as you just get ripped off”
“Poor customer service . The game I bought was not suitable for the age advertised. This was constructive critism . I returned the item . It was returned to me stating the manufacturers opinion. On the box it states suitable for eight plus inside the box it claims seven plus. The manufacturer needs to be clearer.”
“Very bad experience. Ordered game in October for Christmas time, money was taken, but my item haven't been sent to me.
Very disappointed, won't recommend anyone this company”
“My parcel was delivered today soaking wet and unusable. The courier left it in my covered porch with the dry side facing up (presumably so he could take a picture of it looking in good condition). I was at home and took it in immediately after the delivery. The other side of the packaging box was soaking wet and fell apart as I lifted it. The water had soaked through to the game inside and has discoloured the box. I called customer services but got a voicemail that because of Covid all customer services queries must be by email (strange though that when placing an order you can speak to a real person....). Customer services on the website says it will respond in two working days. I called the order line to reorder as it is a Christmas gift and had to pay again for the puzzle and the postage. Very disappointing service, though I have bought many items before and love the products.”
“Company doesn’t have good infrastructure as couldn’t manage to change the delivery address and sent puzzle to the wrong house! Poor customer service attitude and ignored when things got too hard for them.”
“Company doesn’t have good infrastructure as couldn’t manage to change the delivery address and sent puzzle to the wrong house! Poor customer service attitude and ignored when things got too hard for them.”
“My husband purchased a puzzle of our local town, the fit of the puzzle, (and we've done literally thousands) is the worst we have ever come across, very frustrating, I'm worried now because I previously purchased an even more expensive one as a gift, I darent ask what that was like”
