Harbor Freight Tools Reviews

1.7 Rating 304 Reviews

15 %

of reviewers recommend Harbor Freight Tools

Company Reviews

Questions

Metrics

1.7

Based on 304 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Helpful Report

(4 days ago)

You can contact Harbor Freight Tools by Telephone, Email and Live Chat.

Helpful Report

(4 days ago)

68.85%

Industry Average

“ I have been buying tools from Harbor Freight for years now. I don't have any complaints with the tools or customer service. I would recommend them to anyone. ”

- Pierre LaForest

“ I had a damaged product but the customer service people were so lovely and helpful! I offered to upload photos and stuff but they took my word for it and help me get sorted with the return label and replacement immediately ”

- Anonymous

“ I rarely give reviews, but the wonderful customer service was so refreshing and to see that beautiful smile while checking out, really brightened my mood. ”

- Marketa Massey

Harbor Freight Tools Reviews

Customer Service - Average