Harrods Reviews

"I'm shocked at how I've been treated by Harrods but not as shocked as I was just now reading that this happens regularly. I paid \u00a3236 for some perfume I had been debating whether to buy for 6 months. Three weeks ago they took my money. They used DPD to get the parcel to me the next day but the quite frankly pathetic box had been broken into and the bottle gone. The box, sleeve and cellophane were there. No bottle. I have rung\/emailed Harrods almost daily. They are just fobbing me off."

"Order # YLTGEQ\r\n\r\nI ordered a bottle of Rojas Enigma and when it arrived I opened the fragrance box and inside was a bundle of metal bolts wrapped in tape. There was no bottle of parfum. Someone had stolen it and replaced it with weighted hardware bolts.\r\n\r\nI contacted customer support and sent photos of everything. I haven't heard back. $375 wasted. How can this be legal? Please send me what I paid for."

"Order # YLTGEQ\r\n\r\nI ordered a bottle of Rojas Enigma and when it arrived I opened the fragrance box and inside was a bundle of metal bolts wrapped in tape. There was no bottle of parfum. Someone had stolen it and replaced it with weighted hardware bolts.\r\n\r\nI contacted customer support and sent photos of everything. I haven't heard back. $375 wasted. How can this be legal? Please send me what I paid for."

"Good afternoon another customer duke by this company. I ordered three bottles of perfume I was sent the wrong one I re-ordered the correct one and attempted to return the wrong one. I never open the box is still in plastic they asked me to take a picture but you keep upload a picture to their email. No live customer service representative to talk to the chat agents are useless and clueless. I spent over $2000 with this company and I felt like I was treated like a peasant. I advise anyone who\u2019s even pondering ordering something from this company to steer clear away."

"My husband bought a bottle of champagne dom perriogn \r\n2012 for my birthday on the 28th online shop shows a box \r\nWhen arrived it was just in a cardboard box I phoned \r\nCustomer service yesterday started at 2 50 pm \r\nTook twenty minutes before answered started to explain \r\nThen hung up this happened three times finally actually spoke \r\nTo someone at nearly four o clock and finally told it comes from a warehouse so no box couldn\u2019t say if they had one special bottles of champagne \r\nI keep bottles and box cork this is a special birthday so am upse \r\nAbout the whole experience . The only good thing delivery was \r\nQuick so no vintage champagne \ud83d\ude41"

"My husband bought a bottle of champagne dom perriogn \r\n2012 for my birthday on the 28th online shop shows a box \r\nWhen arrived it was just in a cardboard box I phoned \r\nCustomer service yesterday started at 2 50 pm \r\nTook twenty minutes before answered started to explain \r\nThen hung up this happened three times finally actually spoke \r\nTo someone at nearly four o clock and finally told it comes from a warehouse so no box couldn\u2019t say if they had one special bottles of champagne \r\nI keep bottles and box cork this is a special birthday so am upse \r\nAbout the whole experience . The only good thing delivery was \r\nQuick so no vintage champagne \ud83d\ude41"

"My husband bought a bottle of champagne dom perriogn \r\n2012 for my birthday on the 28th online shop shows a box \r\nWhen arrived it was just in a cardboard box I phoned \r\nCustomer service yesterday started at 2 50 pm \r\nTook twenty minutes before answered started to explain \r\nThen hung up this happened three times finally actually spoke \r\nTo someone at nearly four o clock and finally told it comes from a warehouse so no box couldn\u2019t say if they had one special bottles of champagne \r\nI keep bottles and box cork this is a special birthday so am upse \r\nAbout the whole experience . The only good thing delivery was \r\nQuick so no vintage champagne \ud83d\ude41"