Harrods Reviews

2.0 Rating 83 Reviews
24 %
of reviewers recommend Harrods
2.0
Based on 83 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone

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Harrods 1 star review on 15th March 2023
Nicky Tyman
Harrods 1 star review on 9th September 2022
Will Ellison
Harrods 1 star review on 9th September 2022
Will Ellison
Harrods 1 star review on 22nd July 2022
Clevon Council
Harrods 1 star review on 22nd June 2022
Brenda Christie
Harrods 1 star review on 22nd June 2022
Brenda Christie
Harrods 1 star review on 22nd June 2022
Brenda Christie
7
Anonymous
Anonymous  // 01/01/2019
Placed order with Harrods online , 1401165771 Was never delivered, rung to check, to be told it has been delivered and they will look into it with the courier. Was then left for weeks on end with no updates to be fobbed off with cannot get hold of the courier, finally after 3 weeks to be told cannot to replace or refund the items, even though I had advised I have cctv and a card left by the courier showing not delivered, the cctv clearly showed driver leaving with the item after attempting delivery. Angry and frustrated with the way the whole thing was handled had no alternative but to head over 4 hours to the Harrods store to get the issue resolved, where the assistant manager agreed that the evidence was there but could not do anything until spoken to a manger the following Monday I was not even offered reasonable compensation for the loss of time and money spent to travel to the store let alone the 3 weeks of constant uncertainty. Customer service very poor unwilling to take all facts into consideration before making a decision. They will happily keep your money and not deliver.
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Posted 4 years ago
Very prompt service. Excellent packaging gives that special touch.
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Posted 4 years ago
Visited Harrods charcuterie counter as I have done for decades, found a small cheap looking counter instead of the previuos, glorious, magnificent altar to cured meats, very disappointing, 3rd rate cubicle type corner effort not even worthy of a back street salumeria in a small Italian village, a poor selection of meats compared to the glory days, will never visit again, alas.......Also saw self paying machinery.....unheard of, undignified, awful, the food hall has become a horror in comparison to the previous set up.. What are the owners playing at??? Already even the glorious counters were dwarfed by many continental shops for decades, but now Harrods looks like a cheap store in the eyes of the many visitors to the foods department. Shame on owners and whovere designed those horrors, especially the black price labels that nobody can read or make out. Labels should be in white with visible black lettering. What a disappointment..........what a shame, what a horror........
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Posted 5 years ago
the shop and food looked nice
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Posted 5 years ago
Review of the product that I buy by them was great
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Posted 5 years ago
The Hermes staff are rude, dismissive and consummately unprofessional. They do not acknowledge waiting customers, and when approached are rude and dismissive. Should you be lucky enough to be served, the service is perfunctory and lacks all due care or attention. When I asked how I could lodge feedback they sneered and sniggered. They really let the rest of Harrods staff down who are professional.
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Posted 5 years ago
Quality products and packaging (though the Bentley white edition bottle looks a bit scratched after I've opened the box. It was a pleasant shopping experience. Thank you.
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Posted 5 years ago
It was great to get to shop at the would famous Harrods in the airport in London. Even tho I front spend much the customer service was exceptional!!
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Posted 5 years ago
Amazing place to shop
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Posted 6 years ago
Great staff who were very helpful.
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Posted 6 years ago
I received my items the next day and they were in perfect condition and wrapped exceptionally
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Posted 6 years ago
Wonderful store with magnificent food halls!
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Posted 6 years ago
Great day out for the kids and wonderful food halls!
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Posted 6 years ago
Good customer services skills
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Posted 6 years ago
Quick delivery beautifully packaged was a delight to open
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Posted 6 years ago
The Sales Assistants in the Opitician Department were very helpful and patient .
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Posted 6 years ago
Great cream teas
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Posted 6 years ago
Provided an excellent product.
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Posted 6 years ago
Easy shopping online and their customer service is great
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Posted 6 years ago
Incredibly poor customer service today from Cartier today Harrods. Not what I expected from 2 top brands. Its ruined my wife's anniversary present.
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Posted 10 years ago
Harrods is rated 2.0 based on 83 reviews