Harvey Nichols Reviews

Name: Harvey Nichols
Rating: 2.37

2.4 Rating 49 Reviews

33 %

of reviewers recommend Harvey Nichols

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2.4

Based on 49 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email

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Harvey Nichols 1 star review on 7th March 2024

Anonymous

Harvey Nichols 1 star review on 9th January 2023

Rebecca Dales

Harvey Nichols 1 star review on 22nd June 2020

Sophie

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just bought a bag of about 2 weeks ago. And they just reduced the price 50% now. Therefore I request them for a price match. But they said that is the nature of business... The company never respects the customer’s side. Awful customer service. I will not go to purchase with Harvey Nichols ever. It was my first time and that will be the LAST time. Bad experiences will never come back.”

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Posted 3 years ago

“I ordered a pair of trousers from Harvey Nichols, which have never been delivered. I have phoned Harvey Nichols and emailed several times over the last three weeks. Claire the manager in customer services was unhelpful, unsympathetic and generally cold. She has refused to send me a replacement or refund me ? I feel this is disgraceful customer service. I trusted Harvey Nichols and have shopped with you many times. But I will never step foot in your stores again. I have paid for something that I didn’t receive.”

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Posted 4 years ago

“So sad to read all these negative comments, wished I had checked Trustpilot before I ordered a CP Clothing T-shirt for my Son, they sent it, great, BUT it has a security tag on it so he couldn't wear it even if he wanted too. Way to spoil Christmas day................ I am in London and my Son is in Wigan and because of COVID we couldn't visit him, so his expensive T shirt was a waste of money!! I can see from your none comments that you wont reply, you don't seem to care about your customers!!”

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Posted 3 years ago

“Worst company to order from. Placed order they took funds them cancelled my order on my delivery day. No refund given and still waiting !!”

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Posted 3 years ago

“I paid for my product next day delivery and it hasnt arrived. Disappointing quick to take your money but less quick to rectify. Wont be using them again. Absolute shambles”

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Posted 3 years ago

“Extremely bad”

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Posted 3 years ago

“Harvey Nichols actually send FAULTY items back to you - I was absolutely appalled that this is allowed to go on!! I returned a foundation with a clearly broken dispenser, leaking all over the box and HN think the best course of action is to reject the return as the item is “used” - how convenient for them! Robbery - Harvey Nichols you are an absolute disgrace”

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Posted 3 years ago

“I purchased some earrings for my daughters 21st wanted to make this special as I was not able to see her also order a hamper from HN for the same time The earrings were not mini as described so my daughter returned them sealed and untouched in the original packaging we then received three of the most unfriendly emails I have ever had from customer services telling her they didn’t accept returns so they were sending them back to her they couldn’t talk to her because she hadn’t ordered them I then emailed and they said it was my mistake so they would not refund My daughter has now received them back and they have been removed from the packaging before being sent back to her !! Still no offer of help or compensation May be luxury products but not luxury service!!”

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Posted 3 years ago

“I have a major problem with a store that sends you a faulty item and then refuses to let you return/replace it!! Not acceptable. Terrible customer services since too.”

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Posted 4 years ago

“Cancelled my order as the item was out of stock and said that I have not been charged. 4 days later my credit card account shows that the amount for the order is a still a pending transaction and I cannot access the funds. Ridiculous!”

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Posted 6 years ago

Harvey Nichols is rated 2.4 based on 49 reviews