“ABSOLUTELY BRILLIANT.
We booked a Jet2 holiday to majorca in April. Obviously cancelled. We asked for a full refund. Which we received with no problems. Jade the representative of Hays was having to work from home, but always answered emails, rang when needed. This young lady is a credit to the company. After we recevied our refund. A gentleman rang from security to make sure we had received our monies. We have rebooked again for nov, fingers crossed. But BOOK with COMPLETE CONFIDENCE. Hays and especially Jade, are great. Thanks for all your help.”
“Should have gone to Disney land Paris in March, due to covid 19 the holiday was cancelled, I had my flight and hotel money back pretty quick from jet 2 but the park tickets costing £500 are apparently not refundable. At any time was I told this I paid in full for that holiday for a treat for my little grandson and I feel I'm just being fobed off with excuses. It is not my fault Disney closed the park but all hays travel are doing is making excuses to the point I'm going to get the financial ombudsman involved.”
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Sharryn
GB
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Sharryn
4 reviews
1 star: Bad
Just now
DO NOT BOOK WITH HAYES TRAVEL
Would not reccomend this company at all...Romford branch was all helpful saying how much my destination was lovely then found out later after booking that the complex was horrible I couldn't go out of the complex ..The girl who did my booking messed up so many times with my direct debit...after weeks of messing about i decided to cancel...told me if I cancelled it cost me £150.00...took a loss of £150.00 and now back with TUI going to sharm el in Eygpt....PLEASE consider before booking with this awful company....UNPROFESSIONAL!!! DISGUSTING customer service..”
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Sharryn
GB
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You reviewed Haystravel
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Sharryn
4 reviews
1 star: Bad
Just now
DO NOT BOOK WITH HAYES TRAVEL
Would not reccomend this company at all...Romford branch was all helpful saying how much my destination was lovely then found out later after booking that the complex was horrible I couldn't go out of the complex ..The girl who did my booking messed up so many times with my direct debit...after weeks of messing about i decided to cancel...told me if I cancelled it cost me £150.00...took a loss of £150.00 and now back with TUI going to sharm el in Eygpt....PLEASE consider before booking with this awful company....UNPROFESSIONAL!!! DISGUSTING customer service..”
