Heatersuk Reviews

Name: Heatersuk
Rating: 4.32

4.3 Rating 53 Reviews

83 %

of reviewers recommend Heatersuk

Company Reviews

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4.3

Based on 53 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confusing purchasing process called to check price and availability told all ok and to purchase soon as prices are due to be increased. Placed order paid in full. Got a call the next day asking if we had made the purchase so said yes all done and paid was told ok great. 15 mins later get another call from someone else to say the price was wrong and we had to pay extra £150 or else they would cancel order and refund. Paid extra and awaited delivery. Came a week later than advised so in mean time had to hire. Eventually arrived with missing parts two weeks later still waiting for parts to arrive so potentially will need to hire again so more lost money. And to top it off after chasing for a week for invoice after we had paid it is only for original amount with no sign of invoice for additional money we were asked to pay. The saga goes on defiantly not worth the supposed discount ted price as all in all it’s worked out more expensive. Call messaging centre is frustrating especially when all they can do is take a message. Amateur set up and wholly unprofessional AVOID”

Helpful Report

Posted 6 years ago

“Most horrendous customer service ever. Orders were dispatched quickly however within a month one of the heaters had broken. Again heaters UK were quick to Dispatch a replacement, however one of the bulbs was broken and we were told we may need to return the damaged products. Contacted Heathers UK on more than 5 occasions by email and phone to get the damaged bulb replaced and the damaged products collected however despite being told on numerous occasions someone would get back to me no-one ever did. This matter has been on-going since Feb, it is now the end of April and still nothing, so I have given up. We had to buy replacement bulbs from another supplier.”

Helpful Report

Posted 7 years ago

“Poor customer service. Constantly having to chase via phone and email. Many weeks on and I'm still waiting for a part I was told would be delivered in 2 days.”

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Posted 9 years ago

Hi, thank you for the feedback. We sent some spare wheels to you on the 1st April. This is the first time that we have heard that you haven't had them delivered. I will personally book a set on DPD today for delivery tomorrow. You should receive a text later to confirm that they are on the way. You will receive a further text tomorrow morning to give you an hour slot for delivery. Sorry for any inconvenience. Regards, Terry. Dehumidifiers UK

Posted 9 years ago

“Poor service from beginning to end, order taken, money taken but no sign of the heaters after several days. Contacted customer service who said there was a problem with deliveries from the supplier. It was over 2 weeks before they finally arrived after I requested that the order was cancelled and my money returned. The final straw is that now one of them has stopped working and no one has answered my email. Personally I wouldn't use them again and certainly wouldn't recommend anyone else does”

Helpful Report

Posted 10 years ago

Heatersuk is rated 4.3 based on 53 reviews