“We had ordered a rental car but we were unable to find any signs to direct us to Rental Cars. We were in Terminal 5. We walked around with luggage for about 35 minutes! Also, it took 1 1/2 hours for our baggage to be unloaded- longer than our flight from Dublin!!!”
“I fly from Heathrow often in early hours but travel a good distance so like others stay in the passenger streets through the night. Once again, it is a battle to use the Women's Bathroom (Toilet). The night cleaner closes off the Men's Toilet and leaves the Women's open. So the construction workers all dirty up the Women's Toilet until one decides to finally go into the Men's side. It is not safe. This is the one located by Cafe' Nero and Boots. Also, the airport stays so very cold. It is such a hard and unpleasant experience. Then you fight through Security. Tons of employees, half not working.”
“Wheel chair assistance at Heathrow are so rude. They wanted to leave my disabled mum at the check in counter when I complained to the manager the manager was even more rude.They really need to train there wheel chair assistants on behaviour and conduct.”
“Waited approx over an hour for bags while flights landing later got theirs first. Extremely poor baggage handling, leading to unnecessary parking charges for people waiting to pick us up. Feels like a cash grab and the worst airport experience I’ve had.
Best to fly somewhere, very bad first impressions of this third world country”
“Waited approx over an hour for bags while flights landing later got theirs first. Extremely poor baggage handling, leading to unnecessary parking charges for people waiting to pick us up. Feels like a cash grab and the worst airport experience I’ve had.
Best to fly somewhere, very bad first impressions of this third world country”
“Their security has mixed policies, very inconsistent. I went through with duck tape in my luggage. They detected it, checked and verified to see what it is then let me through.
The following week I went through again, same thing. They detected it, checked and verified it was duck tape, but this time it was confiscated. The guy said it wasn't allowed.”
“Very bad service and no professional staff at all. Arranged my mum travel with wheelchair assistance due to her health issues. Wheelchair assistance team member just left her in the baggage collection point and left saying just 2 min walk to outside without even helping to collect her bags. She was not allowed to push any weight. When see came out by herself I was almost in tears. No responsible people at all.”
“By far the worst ground staff at any European airport. Over crowded, poor customer service, lack of professionalism and occasional racism incidents are the prominent hallmarks of Heathrow.”
“Eithan Airlines Airport Stuff
I found the airport staff to be less friendly and helpful than expected. They seemed a bit rushed and not as attentive to passenger needs. A little more warmth and willingness to assist would make a big difference in the overall experience. I hope the airline focuses on improving customer service at the airport to enhance the journey from start to finish.”
“A reminder that you do NOT need to go through the body scanner. You can ask for a manual pat down instead.
You cannot be forced, you have a choice. Just say no.”
“AT Terminal 2: Travelling on Italian (EU) Passport and going back home to Ireland where I live (for the last 30 year). I was asked for my residency permit by Passport Control. Don't they get educated on EU member countries? Shocking!!!”
“First ,after we landed we were on a bus for way too long. Then as we walk thru the airport and deal with airport personnel is it too much to ask for happy workers. The TSA lady was a very rude and condescending , as was the man that waves you thru. No one deserves to be put down or told not my problem.
Yes, we will be avoiding London from now on.”
“The combination British Airways + Heathrow is criminal: over the last 4 years we have had more than 20 BA flights going through Heathrow between myself, friends and colleagues, and not a single flight has arrived at the final destination within the same calendar day it was meant to - not only connecting flights get regularly cancelled with no same day alternative offered by British Airways, but what's even worse every single time:
1. There is no simple process provided by BA to obtain an overnight hotel and meal vouchers: the only option is to get those from a kiosk with usually about 4 operators serving hundreds of customers in line at any one time, meaning a queue no shorter than 3+ hours.
2. If you need to connect your bag from the first flight, this does not get released automatically: again the only option is a separate 2+ hours queue to get the bag released (note even if you went through the queue from 1., you still need to get through this additional queue to get your bag released), and then wait another 1-2 hours for the bag to reach the belt.
3. Passport control is between the kiosks for 1. and 2. - if you cross that, either by accident or to do 2., then you can no longer go back to the kiosk for 1. and get your overnight accommodation and meal voucher.
Meaning that not only one gets 1+ days delayed to their destination, but also has to spend the entire time until then fighting their way through procedures clearly made to push people to give up on receiving any of what they are due.
But that's not all: regularly when submitting claims for compensation, as normal for flights delayed for more than 3 hours, one eventually finds that even in situations where the responsibility for the delay/cancellation is clearly on British Airways (for instance, we've been on a flight where the BA pilot announced midnight that they forgot to add enough fuel for a short flight between Edinburgh and London, and hence decided to land in an airport away from Heathrow...), there is a fake report from Heathrow staff claiming some kind of force majeure like inclement weather (even when I'm truth there wasn't any) in order to relieve British Airways from their compensation duties.
I have travelled all continents and in no other airport or airway line there is a situation as appalling as the British Airways + Heathrow one.”
