“Wheel chair assistance at Heathrow are so rude. They wanted to leave my disabled mum at the check in counter when I complained to the manager the manager was even more rude.They really need to train there wheel chair assistants on behaviour and conduct.”
“Waited approx over an hour for bags while flights landing later got theirs first. Extremely poor baggage handling, leading to unnecessary parking charges for people waiting to pick us up. Feels like a cash grab and the worst airport experience I’ve had.
Best to fly somewhere, very bad first impressions of this third world country”
“Waited approx over an hour for bags while flights landing later got theirs first. Extremely poor baggage handling, leading to unnecessary parking charges for people waiting to pick us up. Feels like a cash grab and the worst airport experience I’ve had.
Best to fly somewhere, very bad first impressions of this third world country”
“Their security has mixed policies, very inconsistent. I went through with duck tape in my luggage. They detected it, checked and verified to see what it is then let me through.
The following week I went through again, same thing. They detected it, checked and verified it was duck tape, but this time it was confiscated. The guy said it wasn't allowed.”
“Very bad service and no professional staff at all. Arranged my mum travel with wheelchair assistance due to her health issues. Wheelchair assistance team member just left her in the baggage collection point and left saying just 2 min walk to outside without even helping to collect her bags. She was not allowed to push any weight. When see came out by herself I was almost in tears. No responsible people at all.”
“By far the worst ground staff at any European airport. Over crowded, poor customer service, lack of professionalism and occasional racism incidents are the prominent hallmarks of Heathrow.”
“First ,after we landed we were on a bus for way too long. Then as we walk thru the airport and deal with airport personnel is it too much to ask for happy workers. The TSA lady was a very rude and condescending , as was the man that waves you thru. No one deserves to be put down or told not my problem.
Yes, we will be avoiding London from now on.”
“The combination British Airways + Heathrow is criminal: over the last 4 years we have had more than 20 BA flights going through Heathrow between myself, friends and colleagues, and not a single flight has arrived at the final destination within the same calendar day it was meant to - not only connecting flights get regularly cancelled with no same day alternative offered by British Airways, but what's even worse every single time:
1. There is no simple process provided by BA to obtain an overnight hotel and meal vouchers: the only option is to get those from a kiosk with usually about 4 operators serving hundreds of customers in line at any one time, meaning a queue no shorter than 3+ hours.
2. If you need to connect your bag from the first flight, this does not get released automatically: again the only option is a separate 2+ hours queue to get the bag released (note even if you went through the queue from 1., you still need to get through this additional queue to get your bag released), and then wait another 1-2 hours for the bag to reach the belt.
3. Passport control is between the kiosks for 1. and 2. - if you cross that, either by accident or to do 2., then you can no longer go back to the kiosk for 1. and get your overnight accommodation and meal voucher.
Meaning that not only one gets 1+ days delayed to their destination, but also has to spend the entire time until then fighting their way through procedures clearly made to push people to give up on receiving any of what they are due.
But that's not all: regularly when submitting claims for compensation, as normal for flights delayed for more than 3 hours, one eventually finds that even in situations where the responsibility for the delay/cancellation is clearly on British Airways (for instance, we've been on a flight where the BA pilot announced midnight that they forgot to add enough fuel for a short flight between Edinburgh and London, and hence decided to land in an airport away from Heathrow...), there is a fake report from Heathrow staff claiming some kind of force majeure like inclement weather (even when I'm truth there wasn't any) in order to relieve British Airways from their compensation duties.
I have travelled all continents and in no other airport or airway line there is a situation as appalling as the British Airways + Heathrow one.”
“During our move to UK from Canada as a military family with a 4 month old baby, I had my entire months breast milk supply frozen in my cooler bag. I was refused the ability to check the cooler as it was stated we had "too many checked bags" and was told to carry it on. While going through security, they refused to let me bring my milk. We tired tirelessly to resolve the issue with no help offerd. Then I had to stand there in tears, to see ALL of my milk being thrown out.
I was not offered to have it checked or offered to "de thraw", it wasn't until another person mentioned they had that station, NO Staff offered until after it was all thrown out and at that point we'd have missed our flight. To de thraw all the milk would also make it spoil after 24hours. I was left with one bottle to feed my baby. They then took my cleaning spray to be able to clean any of my breast feeding supplies or bottle while traveling. I have never felt more violated of my human rights. The amount of time and money ( supplements to increase my supply, hours and hours of pumping, the supplies to pump and feed, the expensive cooler we got JUST for this trip and my milk) ALL GONE.
I do understand that it was the airline who faulted by not allowing us to check the bag in the beginning, however, education to staff of the airport needs to be provided.
I filed this complaint, they said not their issue, no education needed, have a nice day...
Unbelievably disheartening.”
“The most horrid security check experience I have ever had. A bunch of rude boys/girls that didn’t try hard at school now in a job where they take it out on everyone else. A truly ugly experience. Bring on Elon Musks robots!”
“Going through security my bag gets checked and out of 3 perfumes and other liquids the SOB picks the most expensive 3.4 oz. Of INITIO $400 usd worth. He got upset because I complained and threat me with calling the police and having me arrested. Of course I walked away, the power trip he had would have landed my in jail. That POS MDRFKR. Is worth $400.00 he thinks he can humiliate people by threats of arrest. Avoid Heathrow Airport if you can.”
“The worst ever airport experience !!! This is happening everytime we land London !! Where are these govts focussed on !!
Hours long queue just to pass immigration after long hrs flights !!! Stupids needs to learn how to manage airports from gulf or atleast any asian countries …!! Crappy creapy fu**in sh1ts”
“More concerned with commerce than travel. Poor directions, idiocy rules. Paranoid & slow TSA. No posting of flight gate, delayed flight. No staff. Do you hate Americans?”
