Heatmiser UK Reviews

Name: Heatmiser UK
Address: Units 8&9 Hurstwood Court,Mercer Way,Shadsworth Business Park,, Blackburn
Rating: 1.53

1.5 Rating 19 Reviews

0 %

of reviewers recommend Heatmiser UK

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01254 669090

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info@heatmisershop.co.uk

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Units 8&9 Hurstwood Court,Mercer Way,Shadsworth Business Park,
Blackburn
BB1 2QU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 2 Heatmiser Touch Carbon thermostats for my own UFH at home. After 2 weeks they both failed to work. I discovered very quickly that they were ramdomly changing the date settings which was throwing the programme settings out. I changed it back several times but the stats kept randomly changing dates. I spoke to Heatmiser technical dept who were no use and denied that there were any issues with the stats. I tried everything to solve it and reset them many times. 12 months later, the stats are still randomly changing dates every 2-3 weeks so the UFH may/may not work. As a heating engineer with 35 years experience, I've had enough of buying poor unfit products and of manufacturers that won't take responsibility for their dreadful products. Heatmiser have joined the list!!”

Helpful Report

Posted 2 months ago

“Drops connection, horrendously time consuming to set-up, unreadable characters on thermostats, non-intuitive and inefficient interface, temperature measurements incorrect, design of units extraordinarily dated. Avoid at all costs. Will be ripping oiut whole system and replacing.”

Helpful Report

Posted 5 months ago

“Horrendously complicated, control markings so faint and tiny almost unreadable, probably going to have to replace, an expensive mistake”

Helpful Report

Posted 1 year ago

“neo hub - forget it. After a year but still in warranty it disconnected from the "cloud" after 3 months of "support" I finally gave up when they said "can you take it round to a neighbour and ask if you can connect it to their network" !!!!!!!!! I bought a Tuya app device for less than a quarter of the price and it's perfect - both from Amazon so be warned - the most expensive definitely wasn't the best in my case. I have NO ROOM for anything heatmiser in this house, ever again.”

Helpful Report

Posted 1 year ago

“had a new system fitted cost me 16k, you cant turn it off !!!?? we are sweating all night, opening windows in the day there is no control or adjustment - we have had the fitters back 4 times since installing they cant get it right. Heatmiser NEVER ANSWER THEIR PHONE EVER ! JUST WASTING ALL FKIN DAY TRYING TO REACH THEM. Also, it boils all night ! the heating fuel guy comes round like the milkman system getting through 1000L tank every 2 months at £500 a time. If your installer tries to fit this junk get the baseball bat out.”

Helpful Report

Posted 2 years ago

“Faulty Products Less than 3 years and my thermostat is dead. Other reviews suggest it's not an isolated experience. AVOID if you can. "ie$trustpilot$com/review/heatmiser$com"”

Helpful Report

Posted 2 years ago

“Struggling with the settings. This applications is not intuitive if compared with others in the market. It also crashes constantly. Total nightmare. I would not recommend it.”

Helpful Report

Posted 2 years ago

“I’ve struggled with this device since it was installed almost a year ago. It constantly logs itself off so that I’m unable to control the heating - absolute nightmare. I now need to get the plumber back to install a new system that works! Would highly recommend that you DONT buy this product!”

Helpful Report

Posted 2 years ago

“This system is too complicated, setting the temperature doesn’t work and I have one zone stuck on holiday mode. I’m about to pay another plumber to change to a simpler system that works.”

Helpful Report

Posted 4 years ago

“Really bad service. Sent burnt out units back for testing and they didn’t respond for 6 weeks. When they did they said I needed to buy new ones without a proper explanation. If you have suffered from failed units please email me as this company is selling junk at a premium price. Hive or Honeywell are much better devices with much better support. This company sells junk. My email is leeccoperr at gmail dot com”

Helpful Report

Posted 4 years ago

“the NeoHub burnt itself out after two winters. Company have no regard for quality and refused to guarantee a product longer than 2 years. Substandard product to be avoided”

Helpful Report

Posted 4 years ago

“Really disappointed that took over two weeks to get product through FedEx and Heatmiser just said they could not be held responsible - didn’t fill me with confidence that they would help if I need any support in the future!!”

Helpful Report

Posted 6 years ago

Heatmiser UK is rated 1.5 based on 19 reviews